Cognizant Worldwide Limited

Cognizant Citizen Development Services

End-to-end automation development services help automate mundane, time-consuming and human-centric repetitive tasks, thereby improving operational efficiency, reducing costs and increasing margins by unleashing the true productivity of the team. Automation can quickly and accurately handle cognitive activities to augment and extend human capabilities, reduce the errors of time-consuming manual processes

Features

• Attended / Unattended Automation
• Automation deployment on cloud
• Data extraction
• Orchestration and security
• Self-healing bots/bot support and maintenance
• APIs/Integration with CRM, ERP software
• Low code / No code
• Real-time bot performance monitoring
• Platform migration
• Process discovery / mining

Benefits

• Cost savings
• Increased efficiency
• Eliminate mundane repetitive tasks
• Allocate FTEs more effectively and efficiently
• 100% accuracy
• Scheduled bot runs
• Security and assurance of bot support 24*7

£415 to £1,550 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

901881245416686

Contact

Frank Mcdade
+44 (0) 7711 588 127
inquiryPSandHealth@cognizant.com

Planning

• Planning service: Yes
• How the planning service works: Cognizant has partnerships with leading vendors in the automation space. Based on our on-going and expanding research in this space, we are able to provide customers with a comparative analysis of various market solutions based on specific requirements.; ; We plan for services such as RPA, bot, tool, business process automation, repetitive, rule-based, straight through processing, automated operations, optimisation, efficiency, allocation of resources, resilience, UAT, UiPath, Automation Anywhere (AA), Power Platform (PP), Power Automate (PAD), BI, Blue Prism (BP), unattended automation, attended automation, bot insights, citizen development, data extraction, process mining, process discovery, process consulting, automation centre of excellence, RPA, bot, tool, business process automation, repetitive, rule-based, straight through processing, automated operations, optimisation, efficiency, allocation of resources, resilience, UAT, UiPath, Automation Anywhere (AA), Power Platform (PP), Power Automate (PAD), BI, Blue Prism (BP), unattended automation, attended automation, bot insights, citizen development, data extraction, process mining, process discovery, process consulting, automation centre of excellence."
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide customised training programs as per requirements of our clients. We provide training in RPA, bot, tool, business process automation, repetitive, rule-based, straight through processing, automated operations, optimisation, efficiency, allocation of resources, resilience, UAT, UiPath, Automation Anywhere (AA), Power Platform (PP), Power Automate (PAD), BI, Blue Prism (BP), unattended automation, attended automation, bot insights, citizen development, data extraction, process mining, process discovery, process consulting, automation centre of excellence,
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance to prevent defects, ensuring software meets requirements, and maintaining overall quality standards. This means that we can deliver RPA, bot, tool, business process automation, repetitive, rule-based, straight through processing, automated operations, optimisation, efficiency, allocation of resources, resilience, UAT, UiPath, Automation Anywhere (AA), Power Platform (PP), Power Automate (PAD), BI, Blue Prism (BP), unattended automation, attended automation, bot insights, citizen development, data extraction, process mining, process discovery, process consulting, automation centre of excellence,

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We have a variety of support models both onsite and offshore, and can tailor them to the client's requirements.

Service scope

• Service constraints: No specific constraints. Cognizant offers multiple service models for deployment and support and we will co-create with you the model that best suits your needs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are determined by agreed upon SLA's. Our typical support model extends from 8x5 to 24x7 depending on the criticality of the business processes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: In accessibility testing we use:; • Automated Testing Tools: such as WAVE, AChecker, etc. to identify common coding errors and potential barriers.; • Screen Reader Testing: to ensure navigation, content interpretation, and overall usability.; • Keyboard-Only Testing: to ensure users can navigate and interact with the chatbot using only the keyboard.; • User Testing with Diverse Abilities: Involve users with disabilities in the testing process to gain direct feedback and identify real-world accessibility challenges.; ; We build accessibility testing into the development process and conduct regular audits.
• Support levels: SUPPORT LEVELS; We will co-create your support service with you, but a typical incident resolution process might look like this:; 1. Incident Logging & Categorization: User reports the issue with detailed information. The incident is categorized and prioritized.; 2. Troubleshooting & Escalation: If 1st line cannot resolve it, the issue is escalated to 2nd line with all relevant context.; 3. Root Cause Analysis: 2nd/3rd line digs deeper, isolating the root cause of the problem through analysis, testing, and replication.; 4. Solution Implementation: An appropriate fix is developed, tested, and deployed, potentially requiring 3rd line or vendor involvement.; 5. Communication & Documentation: The user is updated regularly, and the resolution details are captured thoroughly in the knowledge base.; ; COST; This is individually priced according to customer needs.; ; SUPPORT; We will provide a technical account manager or cloud support engineer if required.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: We have partnerships with all leading product suppliers

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance
• ISO/IEC 27001 accreditation date: 11/15/2021
• What the ISO/IEC 27001 doesn’t cover: Certain offices that do not provide services to clients.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  OUR SOCIAL VALUE COMMITMENT; We support and deliver across all identified areas of Social Value. We have provided below an example for Fighting Climate Change. ; Our Social Value typically has two components:; 1-Reducing the greenhouse gas emissions of clients’ in house software development/support teams. ; 2-Training technical teams in ways of working that reduce GHG emissions.; Below is dependent on the size/scope/length of the engagement: ; ACTIONS WE WILL UNDERTAKE ; • We typically start with a one-day workshop to 1) Define what sustainability is in terms of software development/support. 2) Agree what can be measured, monitored and improved. 3) Produce a comprehensive Social Value Plan outlining our actions.; • We use Cognizant's Carbon Footprint Calculator to measure and report on the IT team’s baseline emissions, using energy as a proxy. This data drives action planning and progress tracking.; • If appropriate, our specialists conduct in-depth assessments of existing services/ways of working and identify areas where environmental impacts can be reduced. This process aligns with the Greenhouse Gas Protocol Product Standard and ISO/IEC 21030 standards for software measurement. We will assess ideas such as 1) cloud migration (eg optimised scalability). 2) Cloud native design (eg microservices and containers). 3) Green software design (eg code that minimises resource usage); • If appropriate, we host workshops to discuss findings and agree changes in ways-of-working.; SUSTAINABILITY PRINCIPLES; We typically run sprints to test changes and measure improvements. We agree ways to integrate these techniques into business as usual.; EMBEDDING THE PRINCIPLES; We train client’s staff in the new ways of working by a blend of joint working, training sessions, and an on-line Sustainability Guide which will cover best practices for sustainable design, development, and operations. We periodically meet with the client to encourage continuous improvement through a blend of refresh training and challenge.

Pricing

• Price: £415 to £1,550 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.