AXIS12 LTD

Microsoft Dynamics 365 Inspection Management

Microsoft Dynamics 365 is a set of intelligent business applications. Axis12 offer an inspection management system built to seamless integrate with MS Dynamics 365 and hosted on Microsoft Azure. Inspection tracking, escalation procedures, SLA reporting and Business Intelligence are all included within an easy to use dashboard and inspection portal.

Features

• Provides a complete inspection management solution utilising Microsoft Dynamics 365
• Integrates seamlessly with Microsoft Office 365, Microsoft Teams and SharePoint
• Includes document integration with Microsoft SharePoint
• Easily connects data from various sources and/or systems
• Delivers greater results through predictive, AI-driven insights
• Inspectors can work both office-based or remotely
• Includes mobile responsive system

Benefits

• Reduces TCO and inspection production costs
• Public portal to encourage and manage citizen interaction
• Customise your dashboards, reporting and Business Intelligence
• Adheres to Government Security principals
• Microsoft Dynamics 365 pulls together all types of inspection data
• Microsoft Dynamics 365 reduces cost from multiple departmental applications
• Microsoft Dynamics 365 improves inspection productivity, effectiveness and efficiency
• Microsoft Dynamics 365 provides access to real-time insights
• Microsoft Dynamics 365 access available on any device, anytime, anywhere

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@axistwelve.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

902455480566892

Contact

Luke Harrop
+44 (0) 203 397 8514
tenders@axistwelve.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document
  • EDiscovery and forensics

  Persuasive content management

  • Website Software
  • Digital Asset Management Applications
  • Product Content Management Applications

  Enterprise portals and digital workspaces

  • Integrated Employee Workspaces
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: No system requirements

User support

• Email or online ticketing support: Yes
• Support response times: Acknowledgement of questions raised in a support ticket is conducted within 5 minutes. Tickets are triaged and actioned in accordance with our strict SLAs, which range from 60mins through to 5 business days depending on the urgency and severity of the issue.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We have tested with various assistive technology users.
• Onsite support: Yes, at extra cost
• Support levels: Axis12 provide a range of different support ranging from 24/7 x 365 through to Core hours: Office hours (08:30 – 17:30 Monday to Friday on standard UK business days). Costs vary depending on level of service required and staff type. Every client will have a named account manager experienced in diagnosing and directing requests to the correct resource.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: This first step we take during on-boarding is to create a support project in our back-office support system (Jira). You will need to supply us with a primary contact (through which all change requests will be routed) plus one or more email addresses for alerts and tickets. Training in how to use Jira for logging tickets will be provided as part of the on-boarding process. We will confirm your architecture requirements and your servers will then be commissioned and configured. Provisioning generally takes anywhere from 2-3 hours up to 2-3 days depending on the complexity of your requirements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: This can be provided by logging a support request with the team.
• End-of-contract process: Off-boarding involves removing all accounts associated with back-office systems involved in your deployment and securely deleting all data held in line with our ISO 27001 processes. We can provide an archive of all support tickets if requested. Data held on the servers can be packaged and delivered on request although this may incur a small fee. We will also securely delete all tickets in the Jira project we created for you.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Administration accounts give our clients access to all features and forms (submitted, draft, rejected etc) via a highly customisable dashboard
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We routinely test our service interface with users of assistive technology as part of our accessibility assurance and service delivery for UK public sector clients. Our approach combines hands-on testing by accessibility specialists with structured testing using common assistive technologies, including screen readers (NVDA, JAWS and VoiceOver), screen magnifiers, speech recognition software and keyboard-only navigation.; ; Testing focuses on real user journeys rather than isolated components, covering form completion, error handling, dynamic content, navigation and transactional flows. We assess compatibility across browsers and devices and validate behaviour against WCAG 2.2 AA success criteria.; ; Where appropriate, we involve users who rely on assistive technology in moderated testing sessions to observe real-world usage, identify cognitive and usability barriers, and gather qualitative feedback. Findings are documented clearly, prioritised by impact and risk, and translated into actionable remediation recommendations for designers and developers.; ; This testing has been applied across services delivered for central government departments, arm’s-length bodies and local authorities, ensuring services are usable, inclusive and defensible under the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations.
• API: Yes
• What users can and can't do using the API: The API allows all forms data to be consumed by any backend systems via XML or JSON. Any data held in the system can be accessed via API. Changes are typically made via a standard change request process.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Because it is built using open source technologies and a flexible architecture all elements of our forms service can be customised through a normal change request process. Axis12 is solely responsible for making customisations.

Scaling

• Independence of resources: We run quality of service metrics on our systems and automatically move / scale resources if demand effects availability

Analytics

• Service usage metrics: Yes
• Metrics types: Client defined. Typical metrics include: Forms submitted in period, abandonment etc
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Request to service desk.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.95% uptime as standard. Higher uptime guarantees on request. Support for Level 1 issues and planned Support Requests (Levels 2-5) where agreed in advance. An out-of-hours telephone number is provided for The Customer to escalate any Level 1 issues. The Supplier will respond to and action any Level 1 issues in accordance with the response targets. Hosting and infrastructure issues will be actioned within the resolution targets. Level 1 issues caused by an application or content change made within non-Core hours will be actioned on a best efforts basis. Outages caused by these issues will be exempt from the uptime measurements and Service Level Credit calculations, and the support services may be chargeable.
• Approach to resilience: Resilience is provided across our Priority 1 systems through load-balanced firewalls and switches, multiple reverse proxy servers with automatic failover capability, multiple high-availability webservers and a scale-out NAS file system.
• Outage reporting: Our monitoring systems produce email alerts in near real-time. A ticket is automatically created in our web based ticketing system called Jira. Client is also telephoned immediately. Investigation commences, and any updates to the Jira ticket (at least one every 15 minutes in the case of an outage) triggering update emails to client. Month end reporting will show full duration and detail of any outages based on monitoring and Jira statistics. By tracking all support activity through Jira and giving our client full access we provide you with total transparency over the way an issue is being handled and report on our activities against the service level agreement each month.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls, least privilege, and strong authentication. Administrative access is limited to authorised personnel, protected by multi-factor authentication and accessed via hardened bastion hosts. Management interfaces are segregated from customer networks and exposed only through secure, restricted endpoints. Support channels are accessible only to trained staff with defined responsibilities. All access is logged, monitored, and regularly reviewed, with permissions promptly removed when no longer required, ensuring access controls meet OFFICIAL and OFFICIAL-SENSITIVE expectations.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27017 ISO 27018 Cyber essentials plus
• Information security policies and processes: We operate a comprehensive set of information security policies and processes aligned to ISO/IEC 27001 principles and UK public-sector expectations. These include policies for information security, access control, asset management, data protection, incident management, secure development, supplier assurance, and business continuity. Policies are reviewed at least annually and whenever there is a material change to risk, technology, or regulation. Overall accountability for information security sits with senior management, with day-to-day responsibility delegated to a nominated Information Security Lead. Security risks, incidents, and compliance status are reported regularly to the senior leadership team, ensuring oversight and timely decision-making. Policies are embedded through defined operational processes, mandatory staff induction and annual refresher training, role-based access controls, and documented procedures for handling data and incidents. Compliance is reinforced through internal audits, management reviews, vulnerability management, and regular testing of controls. Any non-conformances are recorded, tracked, and remediated. This structured approach ensures information security is consistently applied across the organisation, understood by staff, actively governed, and continuously improved.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We operate a defined change control process supported by the Axis12 Change Control system. All service components are recorded and tracked throughout their lifecycle, from initial deployment through change, release, and decommissioning. Each change request is formally documented and assessed by an authorised Change Approver, considering risks, benefits, and potential security impact, including confidentiality, integrity, and availability. Approved changes follow a structured design, testing, and implementation process, with stakeholder review. A final post-implementation assessment confirms success or failure, and changes are closed or reopened as appropriate.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Axis12 are constantly monitoring the various major alert/information channels for threats to our system. Each threat is classified Critical, High, Low with expected implementation times as follow. - 'Critical’ patches should be deployed within hours. - 'High’ patches should be deployed within 2 weeks of a patch becoming available. - ‘Low’ patches deployed within 8 weeks of a patch becoming available.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Axis12 have a range of automated and manual approaches to protective monitoring that are constantly being reviewed as new threats are identified within the industry. We work closely with our hosting partners and other industry experts. The exact process is available on request. Incident responses are reviewed and classified in our ‘Security Incident (System)’ and assigned to the appropriate Service Level to the incident with the appropriate level of technical resources to resolve the issue.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate a formal incident management process aligned to ISO/IEC 27001 and UK public-sector expectations. Pre-defined procedures exist for common incidents, including security events, service disruption, and data breaches, with clear severity levels, response times, and escalation routes. Users report incidents via a dedicated service desk and monitored support channels. All incidents are logged, triaged, investigated, and resolved by authorised personnel. For significant incidents, we provide written incident reports covering impact, root cause, containment actions, recovery, and lessons learned, supporting transparency, assurance, and continuous improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full service, time limited

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Tuesday 16 September 2025
• What the ISO/IEC 27001 doesn’t cover: No exclusions
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Centre for Assessment (CfA)
• ISO 9001 accreditation date: Thursday 15 January 2026
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9e24b532-8f61-4fb6-8917-6bdf6ea44409
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: C4e2105f-1a22-45f2-a18a-bfb2be57b46e
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27017
  • ISO 27018
  • ISO 14001
  • ISO 20000

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@axistwelve.com. Tell them what format you need. It will help if you say what assistive technology you use.