SAYARI LABS LIMITED

Sayari Map

Sayari Map is a cloud-based supply chain and network intelligence platform that provides automated, up-to-date visibility into complex supplier, ownership and risk networks. It supports investigations, due diligence and risk management through transparent, evidence-based data and configurable analytical workflows.

Features

• Product-level supply chain mapping from source to end customer
• Automated upstream mapping of suppliers, owners and relationships
• Evidence-linked risk factors traceable to source data
• Risk factor categories supporting sanctions, labour and trade controls
• Global corporate and individual data across multiple jurisdictions
• Graph visualisation to explore complex cross-border networks
• Configurable scoring, workflows and alerting to match use cases
• Bulk entity upload, matching and enrichment. Evidence based reports
• Secure multi-tenant SaaS with role-based access controls
• API integration for enterprise systems and investigative workflows

Benefits

• Identify product-specific supply chain risk quickly and accurately
• Gain rapid visibility across complex, multi-tier supplier networks
• Prioritise investigations using evidence-based risk indicators
• Reduce manual analysis and investigative effort
• Focus resources on genuinely high-risk entities and relationships
• Support compliance with sanctions, labour and trade regulations
• Improve confidence in due-diligence and risk decisions
• Adapt risk workflows to organisational needs
• Integrate intelligence into existing enterprise systems
• Enable secure collaboration across investigative and analytical teams

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Kieran.edwards@sayari.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

902642343789005

Contact

Kieran Edwards
+1 (202) 621-9821
Kieran.edwards@sayari.com

About the service

• Service categories:
  • Application Development and Deployment
    • Analytics and business intelligence
      • Advanced and predictive analytics
        • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Sayari assigns licences to single users. We provision licences to named users with dedicated, unique email addresses. For secure or restricted customers, a governed process is available to obfuscate email credentials. We update data within the platform automatically in line with defined refresh schedules. Some advanced configuration, integration and enhanced support options may be available depending on the agreed subscription or service package.
• System requirements:
  • Modern web browser (2014 or later)
  • Internet connection
  • Secure user email address
  • JavaScript enabled
  • PDF viewer for exports
  • CSV file support for uploads
  • TLS-enabled network access

User support

• Email or online ticketing support: Yes
• Support response times: Sayari provides an in-tool feedback function, which will be managed by the dedicated Customer Success Manager (CSM). Sayari provides a dedicated CSM for all customers, with support available throughout UK business hours. The CSM aims to acknowledge all queries on the same business day, will act as the primary point of contact and will coordinate resolution with relevant internal teams.; ; Sayari Global teams provide service management support for platform incidents outside of UK business hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Sayari provides standard support to all customers, which includes access to email and online support channels and the assignment of a dedicated Customer Success Manager (CSM). The CSM acts as the primary point of contact, coordinating support requests, providing guidance, and escalating issues to technical, engineering or product teams where required.; ; Support includes onboarding assistance, access to documentation and training resources, and ongoing operational support. We prioritise response times based on the nature and severity of the issue.; ; Additional support options may be available depending on the level of service purchased. These can include enhanced training, consultancy-led support and additional analytical assistance from subject-matter experts. Any enhanced or bespoke support services are agreed on a case-by-case basis and priced separately. Sayari does not assign a separate Technical Account Manager by default, the CSM will escalate any issues to our technical teams where required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: To help users begin using the service quickly and safely, Sayari supports onboarding through a structured “getting started” process. Buyers receive access to service documentation and guided onboarding resources, including step-by-step instructions for core tasks such as searching, building and interpreting networks, applying filters and exporting outputs.; ; Where required, Sayari provides remote onboarding sessions tailored to the buyer’s intended use case, covering platform navigation, investigative workflows, and good practice for evidence-based analysis. A Customer Success Manager can coordinate onboarding activity, help define initial workflows and governance arrangements (for example user roles and permissions), and provide support during early adoption.; ; We provide ongoing user enablement through the same support channels used for operational support (email and online ticketing), allowing users to raise queries, request guidance, and access additional training materials as needed. Buyers can also request refresher sessions when onboarding new team members or expanding the service to additional business units.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: At contract end, users can export all saved work, configurations and data created within Sayari Map. Data exports are supported in multiple open formats to support continuity and portability.
• End-of-contract process: At contract expiry or termination, user access is removed and customers retain the ability to export their data. Data deletion follows Sayari’s formal data destruction policy. Export and deletion support is included within the subscription; bespoke extraction support may incur additional costs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: Sayari Map provides a browser-based graphical user interface designed for visualising and analysing complex networks. Users interact with interactive graphs, tables and dashboards to explore entities, relationships and risk indicators. The interface supports project-based organisation, search, filtering and export of results.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility considerations are embedded within the platform’s design and development process. Testing includes internal accessibility reviews and validation against recognised standards. We incorporate feedback from users into continuous improvement activities.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Sayari MAP provides a REST API that enables customers to run customised data enrichment services. Users can validate and match client and counterparty information against Sayari reference data, and enrich records with additional identifiers and upstream ownership information. Access is provided via API credits that are consumed with each API call. The API supports flexible search parameters and is expanded over time through additional endpoints. Service setup and access are coordinated during onboarding, including account provisioning and any required technical configuration.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Sayari Map supports customisation to align the platform with different investigative, compliance and supply chain risk use cases. Buyers can customise risk and workflow configurations, including how entities are assessed and prioritised, how results are organised and displayed, and how teams work within projects. Users can customise views and outputs by applying filters, creating and saving searches, tailoring network visualisations, and exporting selected results in the required format.; ; Customisation is managed through role-based permissions. Administrators can configure organisational settings such as user access, roles and permissions, and other governance controls. Power users can tailor investigative workflows within their permitted scope (for example configuring saved views, project structures, and how analysis outputs are compiled). Standard users can customise their own views and searches without affecting other users. To ensure changes are controlled, auditable and aligned with buyer needs, where advanced configuration or integration support is required, Sayari provides guidance through a governed change and support process.

Scaling

• Independence of resources: Sayari Map is delivered using a multi-tenant cloud architecture with logical separation between customers. Resource allocation and access controls ensure one customer’s usage does not impact the performance or availability experienced by others.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage metrics include user activity, data access volumes, API usage and platform performance indicators.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data at rest within Sayari Map is protected through encryption and strict physical and logical access controls. Datacentre facilities are secured using industry-standard physical security measures. Access to stored data is restricted to authorised systems and personnel only, in line with Sayari’s information security policies and ISO/IEC 27001-aligned controls.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export data directly through the platform interface or via supported APIs.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • PDF
  • JSON
  • Parquet
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data within Sayari’s network is protected using encrypted communications between system components and controlled access to internal services. Centralised logging and monitoring are used to identify and respond to anomalous or malicious activity. Access to internal systems is restricted to authorised personnel only and governed by defined security policies and procedures.

Availability and resilience

• Guaranteed availability: Sayari Map is provided with a 99% uptime Service Level Agreement (SLA). We measure availability over a defined service period, excluding scheduled maintenance notified in advance. In the event the availability commitment is not met, service credits or remedies are applied in accordance with the agreed SLA terms. Since launch, Sayari has experienced no instances of unplanned downtime.
• Approach to resilience: Sayari Map is designed to be resilient through robust cloud infrastructure, regular data backups and defined business continuity and disaster recovery processes. Data backups are completed weekly and, if required, data can be restored within 24 hours to minimise disruption. Business continuity and disaster recovery plans are reviewed annually and include mitigation actions, escalation procedures, and defined recovery timescales. These plans are available to buyers on request.
• Outage reporting: To ensure customers can plan around service availability, Sayari communicates planned maintenance and service outages in advance via email and through the assigned Customer Success Manager. These communications clearly set out the planned activity, expected impact and timing.; ; To minimise disruption and maintain transparency during unplanned outages or service degradation, Sayari notifies customers as soon as practicable using the same communication channels and provides updates at appropriate intervals until resolution. Outage communications explain the nature of the incident, the affected service components, the actions being taken and progress towards resolution.; ; To support post-incident understanding and next steps, Sayari may provide follow-up communications once service has been restored, summarising the incident and resolution. Rather than using a public status dashboard or API, Sayari manages outage reporting through direct customer communications to ensure information remains timely, relevant and targeted.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support systems is restricted to authorised personnel only. Role-based access controls and authentication mechanisms are used to limit privileges and prevent unauthorised access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type II, Cyber Essentials Plus.
• Information security policies and processes: To protect systems and data across the organisation, Sayari operates a formal information security management framework supported by documented security policies and procedures. These policies define controls for access management, data protection, incident management, vulnerability management, change management and secure software development.; ; To ensure clear accountability and effective oversight, Sayari assigns responsibility for information security at organisational level, with governance overseen by a named senior individual. Security responsibilities are embedded across technical, operational and support teams, with defined escalation paths for security issues and incidents.; ; To ensure policies are consistently applied and remain effective, Sayari enforces compliance through technical controls, defined operational processes, staff training and ongoing monitoring. Sayari maintains certifications including ISO/IEC 27001, Cyber Essentials Plus and SOC 2 Type II, which require regular internal and external assessment of security controls. Centralised logging, monitoring and audit processes support oversight, and policies are reviewed periodically to remain aligned with evolving threats and regulatory requirements.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Sayari manages configuration and change through defined change management processes that track service components throughout their lifecycle, from development and deployment through to update and retirement. Changes to the Sayari Map service are reviewed and assessed for potential operational and security impact prior to deployment, including consideration of risks to data, availability and user access. Approved changes are implemented in a controlled manner to minimise disruption to users. Where possible, updates are deployed without requiring maintenance windows, ensuring continued access to the service.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Sayari manages vulnerabilities through a structured vulnerability management process that combines internal security assessments with information from relevant open-source and industry threat intelligence sources. Potential threats to the service are assessed based on severity, likelihood, and potential impact to systems and customer data. Identified vulnerabilities are prioritised according to risk and tracked through to remediation. Security patches and mitigations are deployed promptly in line with defined internal timelines and change management processes to minimise risk and service disruption.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Sayari operates protective monitoring through centralised logging and monitoring across its systems to identify potential compromises, anomalous behaviour, or indicators of malicious activity. Alerts generated through monitoring are reviewed by authorised security personnel and assessed to determine severity and potential impact. Where a potential compromise is identified, appropriate response actions are initiated, including investigation, containment and escalation in line with predefined procedures. Incidents are actively managed from identification through to resolution, with response prioritised based on risk and impact to services and customer data.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: Yes
• Incident management approach: Sayari maintains predefined incident management processes to address common operational and security events. These processes cover incident detection, analysis, containment, eradication, recovery, and post-incident review. Incidents can be reported by users through established support channels, including email and direct contact with the assigned Customer Success Manager. Once an incident is identified, it is logged, assessed for impact and priority, and actively managed through to resolution. Where an incident affects customer services or data, Sayari provides incident communications and reports to affected customers, outlining the nature of the issue, actions taken, and resolution status.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Sayari Map offers a time-limited trial providing access to core platform functionality for evaluation purposes. The trial includes access to selected data and features but excludes advanced configuration, integrations, and enterprise support.
• Link to free trial: We offer free trials, which can be arranged by contacting us via the email or phone number provided.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 12.5%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Provided
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: D27b04c0-d531-4271-a35f-617509815987
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Kieran.edwards@sayari.com. Tell them what format you need. It will help if you say what assistive technology you use.