Digital planning support services
Open Systems Lab provide a range of services to help planning authorities discover, design, create, test and operate modern digital services that meet user needs and organisational goals.
As the team behind Plan✕, our services are primarily focused around Plan✕, but we can also support you through the whole process.
Features
- Support shaping digital planning strategies and service roadmaps
- Advice on planning data and geospatial requirements
- Training on how to use the Plan✕ editor
- User research and service design for planning services
- Configuration and maintenance of digital planning workflows
- Developing new integrations with Plan✕
- Custom analytics, reporting, and feedback configuration
- Developing new Plan✕ features
- Training on designing user-centred digital services
- Guidance on digital planning content and policy
Benefits
- Clear and achievable digital improvement strategies aligned to planning operations
- Build digital services that address both your needs and users
- Build good digital services quickly, without software developers
- Familiarise your team with Plan✕, build internal skills and capability
- Improve the quality and consistency of your services
- Better insight into service performance and user behaviour
- Foster confidence and ownership of digital transformation process
- Deep expertise combining planning knowledge with modern digital delivery
- Reduced manual effort through improved digital workflows and automation
- Improved accessibility and usability for applicants and agents
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
9 0 2 9 6 3 6 6 8 9 5 0 8 2 4
Contact
OPEN SYSTEMS LAB LTD
Laura Dewis
Telephone: 0330 229 6250
Email: enquiries@opensystemslab.io
About your service
- Service categories
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Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Service optimisation/right sizing
Service scope
- Service constraints
-
If you would like us to provide on-site support services at your offices, an additional reasonable cost of travel may apply.
The PlanX services you can provide may be limited by the availability of data, or ability to integrate with existing systems. For many services, you will need to publish your GIS data layers on planning.data.gov.uk. If you wish to build services for which a fee is payable, you will need to create a GOV.UK Pay account.
User support
- Email or online ticketing support
- Yes
- Support response times
- Email or Slack support for admins only, reply within 24 hours. Urgent issues will usually be responded-to more quickly.
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- Customer admins can contact us by email or via a community Slack channel to ask questions or report or resolve issues. Within working hours (Mon-Fri 9am-5pm, excluding bank holidays) we aim to respond to: Critical issues within 2 working hours and put an at least temporary fix within 24 hours. Major issues within 8 working hours, and we aim to put in place an at least temporary fix within 5 working days. Minor issues we aim to respond within 16 working hours, if a reply is appropriate. Additional support services such as training, co-writing and planning information and data auditing are available for an additional cost (see pricing). We may from time to time also provide these for free to the community, including support drop-ins.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Pricing
- Discount for educational organisations
- No
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £600.00 | |
| Senior delivery manager | £800.00 | |
| Head of (Agile) delivery management | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Product manager | £600.00 | |
| Senior product manager | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,000.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £600.00 | |
| Principal developer | £1,100.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior content designer | £500.00 | |
| Content designer | £700.00 | |
| Senior content designer | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Graphic designer | £600.00 | |
| Senior graphic designer | £800.00 | |
| Head of graphic design | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Interaction designer | £600.00 | |
| Lead interaction designer | £800.00 | |
| Head of interaction design | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service designer | £600.00 | |
| Senior service designer | £800.00 | |
| Head of service design | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £600.00 | |
| Lead technical writer | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| User researcher | £600.00 | |
| Senior user researcher | £800.00 | |
| Head of user research | £1,100.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- D3d0cd24-8c3a-4f4d-a986-971619cb8072
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- Yes
- Any other security certifications
- Penetration Testing - Jumpsec
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of issues relating to entering the contract workforce
-