LIQUIDLOGIC LIMITED

Liquidlogic Social Care Case Management System

This is a case management system covering social care, early help, finance, Universal Services and integrated self-service portals within Children's/Families and Adults services.

It is a UK market-leading and intuitive SaaS solution providing comprehensive Case Recording. A programme of continuous investment ensures that we deliver a flexible/secure, future-proofed solution.

Features

• Browser-based case management system covering social care, early help, finance.
• Data warehouse to enable business intelligence and analysis.
• Finance modules to support contract management, financial assessments, charging, payments.
• Service User/Carer/Families engagement self-service integrated portals.
• Collaborative portals for engaging with Professionals/Providers/Agencies, increasing efficiencies.
• Single database for Children’s Social Care and Education (separately purchasable).
• Single view across social care, education, finance, early help activities.
• Multi-Agency recording and agile working.
• Wide-ranging integration capabilities used with third-party systems, including healthcare.
• Workflow automation is intuitive and easy to use.

Benefits

• Integration between modules ensures information flows and pre-populates effectively.
• Effective integration reduces duplication, saving practitioner time through automation.
• Compliant with all relevant UK legislation.
• Improves service efficiencies & supports forecasting/trend analysis.
• Clear management oversight.
• Intuitive, easy to use browser-based system.
• Simplified recording through conditional forms logic & validation.
• Improves data quality.
• Multi-Agency access, joined-up & collaborative working.
• Device agnostic & innovative security model.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bidteam@liquidlogic.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

903225789763171

Contact

Brendan McNally
0113 232 0100
Bidteam@liquidlogic.co.uk

About your service

• Service categories:

  Applications

  Collaborative

  • Enterprise community
  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Services are available to extend the functionality of existing services (so an existing user of the Liquidlogic Children's system might wish to implement and integrate the Liquidlogic Education system, for example).
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: For all web based Liquidlogic applications, the client uses currently supported versions of the following browsers:; ; - Microsoft EDGE - Latest version (matching Microsoft’s support policy); Desktop/Laptop - Windows 11; ; - Google Chrome - Latest version (matching Google’s support policy); Desktop/Laptop - Windows 11
• System requirements:
  • 1 x dual core 2.5Ghz
  • 4GB RAM
  • Windows 11
  • Chrome/Edge (Chromium)/Safari
  • Minimum 1280 x 1024 capable display (1920 x 1080 preferred)
  • MS Word for document creation and editing functionality

User support

• Email or online ticketing support: Yes
• Support response times: We use a Jira system to provide 24/7 call logging services. Response times vary according to the priority of the call, as noted in the SLA.; ; Application support at weekends is an optional extra.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Liquidlogic provides support via the Service Desk (including the Jira online call logging system). We have a priority based service, the details of which depend on the component/module in question, to ensure that the response and resolution is aligned with the severity of the problem.; We offer a standard support service (with tailored SLAs depending on the component/module) for each product. This way we know that all customers receive a standardised support service.; We provide an account manager (and in some cases a service delivery manager and/or a clinical specialist) who has access to technical, cloud, or other support resource as required.; On-site support is not usually needed, but may be chargeable if required.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Liquidlogic will work closely with the customer’s service teams and/ or third party suppliers to implement the solution. Full project plans and PID documentation is provided. We provide training, use documentation relevant to the solution being implemented including an eLearning packages.; ; We deploy a team of implementation specialists which will include the following roles:; - Programme/Project Manager/s; - Product specialists; - Data migration specialists; - Integration specialists; - Reporting/BI specialists; - Training specialists; - Change management specialists.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Customer data is returned in SQL database format.; ; Data extracts can be written by the customer or by Liquidlogic (at additional cost).
• End-of-contract process: Liquidlogic works with the customer to produce a high level Exit Strategy document and Exit Plan which details the methodology for data / service transition from the system. This will be actioned at the end of the contract. These documents would be expected to include:; • The management structure to be employed at contract end.; • Detailed description of both the data and service Transfer/Termination processes.; • Scope of the Services to be provided at contract end.; • Any Charges payable for the provision of Termination Service. ; Liquidlogic's standard approach towards the extraction of data at the end of the contract is to ensure that the customer has the tools and access to the data such that the customer has the capability of extracting its own data without automatic recourse to Liquidlogic. We will provide support to the customer in performing any such extraction activities, and if required we will be happy to provide services to more actively assist the customer in undertaking these tasks. This would be at additional cost and a quote for this would be provided by Liquidlogic.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The whole solution can be accessed online via mobile devices. It is device agnostic to support agile working.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: Liquidlogic is committed to making our application(s) accessible, according to the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. The solution is browser-based and includes accessibility features. The user interface is intuitive and easy to use. Our external integrated portals are AA rated and the core application is A rated.
• Accessibility standards: EN 301 549
• Accessibility testing: We have worked with customers who use assistive technology to refine the core application and the citizen-facing portals to ensure compatibility with leading assistive technology tools.
• API: Yes
• What users can and can't do using the API: Liquidlogic provides a suite of APIs to carry out the most common functions required for integration with third party systems. Each API is backed by a detailed specification.
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The solution is locally configurable using in-built non-technical tools. This includes a customer-defined Workflow builder, Form Designer, Portal maintenance tools, configurable picklists, granular access maintenance, service-specific data and process rules as well as a host of system-wide settings. Access to the customisation features are controlled locally using security profile permissions.; ; There is also customisation that can be carried out by Liquidlogic on behalf of the buyer, as part of the initial deployment and configuration process.

Scaling

• Independence of resources: Services are based on flexible and scalable server designs layered onto virtualization technologies. Allows horizontal scaling and vertical scaling to be implemented as required. All services are built from multiple servers so appropriate levels of scaling can be applied to specific areas to ensure application performance is maintained. The majority of services delivered are from logically separate servers per customer ensuring no impact between competing needs of different customers. Where applications are multi tenanted, multiple design features prevent the impact of one user population upon another and we monitor all services proactively to anticipate and prevent problems before they occur.

Analytics

• Service usage metrics: Yes
• Metrics types: The service metrics used will depend upon the component/module purchased. Typically however they will include:-; - System / service availability (uptime).; - System / service incident response & resolution times. ; - System / service performance. ; - RPO / RTO timings for disaster recovery.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: We will prepare the data for take-off, and if required, as an Additional Service, export data from the System to external data files. We will provide support to the customer in performing any such extraction activities, and if required, provide services to more actively assist with undertaking these tasks. This would be at additional cost and a quote based on scope of service for this would be provided by Liquidlogic.; ; While the system is in live use, data can be extracted from the SQL-based Data Warehouse, for external reporting purposes or subsequent import to, for example, a corporate data lake.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Extensible Markup Language (XML)
  • Structured Query Language (SQL)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Extensible Markup Language (XML)
  • Using a migration schema provided by the supplier

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.50%. ; ; Please see the Terms and Conditions document for the Service Level Availability criteria and Service Credit information should the guaranteed availability levels not be met.
• Approach to resilience: The service is designed with resilience as a fundamental principle. Hosting is typically deployed within Microsoft Azure UK regions, leveraging Azure’s highly available architecture. This includes zone redundancy, ensuring workloads are distributed across multiple availability zones to mitigate the impact of localised failures. In addition, geo-redundant backups are maintained across separate UK data centres, providing robust disaster recovery capabilities and safeguarding data integrity.; ; Azure’s infrastructure offers automated failover, continuous monitoring, and scalable resources to maintain service continuity during unexpected events. These measures are complemented by enterprise-class observability through LogicMonitor, which provides real-time performance monitoring and alerting, enabling proactive intervention. Application telemetry is also integrated to ensure early detection of potential issues.
• Outage reporting: Our service uses a proactive approach to outage reporting and incident management. All outages are recorded as part of our formal incident management process. If a problem is detected, the service desk promptly informs customers through agreed communication channels.; To enhance early detection, we employ enterprise-class observability via LogicMonitor and application telemetry through Vilico. These tools are fully integrated into our infrastructure, providing real-time visibility into system health and performance. This integration enables engineers to identify anomalies and potential issues before they escalate, allowing for rapid intervention and minimising service disruption.; Currently, outage notifications are delivered directly to customers by the service desk rather than through a public dashboard or API.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access restrictions are controlled by the customer via Role Based Access Controls (RBAC)/Active Directory (AD) facilities. All roles have granular permissions management to enable precise control over permissions. Two-factor authentication is also an option.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Liquidlogic, part of the System C group, has implemented an Information Security Management System which is certified to ISO27001. We adopt a proactive approach to Quality Management consistent with the broad principles of ISO9001, ITIL and industry leading practices. System C proactively identifies the industry and customer related legal and/or regulatory security requirements and incorporates these into the Integrated Management System Information Security Management System. Compliance is monitored by external and internal audits, security monitoring and process reviews. All personnel, whether employees, contractors, consultants or visitors, are required to comply with the Quality and Security guidelines, procedures and mechanisms and to confirm compliance annually to ensure that the Security guidelines, procedures and mechanisms are observed in the performance of the company's activities. The company operates a management review and governance structure which provides reporting up to Board level, ensuring ongoing compliance.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration and Change Management processes are managed in line with ISO27001, using the Jira IT Service Management tool. The configuration and Change Management area of Jira is visible to our customers, allowing them to see raised Requests For Change (RFCs) and track their progress. As part of the approvals process, a Risk Assessment is performed to reduce the likelihood of a potential security impact.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We subscribe to multiple vendor, supplier and government (e.g. NHS Digital CareCERT) security advisory emails and all advisories are assessed for risk and applicability to our technology and services and remedial action as required is scheduled accordingly based on this assessment. Routine patches are typically applied quarterly with any deemed higher risk applied out of normal cycles as required based on the risk assessment.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We employ a comprehensive protective monitoring process using a Security Information and Event Management (SIEM) platform integrated with threat intelligence and telemetry. All activity is continuously monitored by our dedicated 24/7 Security Operations Centre (SOC), enabling rapid identification of potential compromises. When an anomaly is detected, incidents are immediately triaged, containment measures applied, and root cause analysis initiated. Critical incidents are addressed within minutes, ensuring swift mitigation and minimal impact on service availability.
• Incident management type: Supplier-defined controls
• Incident management approach: Users report incidents using the ITIL3 aligned ITSM, Jira. The Service Desk has full online capabilities for raising, recording and monitoring issues including real time SLA management.; We have pre-defined processes in cases such as System Down situations which trigger internal business alerts to ensure the correct teams are on hand from the start.; Users can view the progress of any issue online with real time updates and create filters and dashboards of information recorded in the system and export data when required. Reports can also be provided to the customer on a monthly basis.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Friday 25 October 2024
• What the ISO/IEC 27001 doesn’t cover: Please note that Liquidlogic Limited’s parent company is System C Healthcare Limited, and both organisations are closely integrated from an operational and compliance perspective. Accordingly, whilst the Cyber Essentials and ISO 27001 are issued under the name of System C Healthcare Limited, the scope of all the certifications fully cover the activities of Liquidlogic Limited.; ; The scope of Liquidlogic's ISO27001 certification covers the following aspects: 'Activities included and associated with the design, development, installation and support of IT based hospital management systems and Social Care settings, together with associated customer training. The supply of professions services and IT resources to the Healthcare and Social Care sectors including consultancy, feasibility studies, project management, development, installation, test, commission and training of end users'. Aspects external to this fall out of scope.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8d227f48-cb37-45e5-9544-fc4f6951036a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: C9579ca1-0492-425a-8e4b-b9b63d2fdfdf
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bidteam@liquidlogic.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.