OFFICELABS LIMITED

Gimmal Link Enterprise

Gimmal Link stores SAP content and data within Microsoft SharePoint and Microsoft 365 while leaving the SAP environment and the SAP end user’s view unchanged.

This integration allows users inside and outside of SAP to collaborate and work on the same document-centric business processes while reducing total cost of ownership.

Features

• Provides SAP content services for document archiving within SharePoint
• Supports archiving of content according to the ArchiveLink standard
• Provides synchronisation of SAP data to SharePoint content
• Bidirectional execution of transactional SAP activities
• .NET-based extension platform for smart process integration
• Certified by SAP
• Access unstructured SAP content in SharePoint and Microsoft 365
• Improve accessibility with metadata-driven search through SharePoint and Microsoft 365

Benefits

• Improve collaboration capabilities between SAP and SharePoint users
• Lower time to value by increasing information accessibility
• Reduce total cost of SAP document management
• Automatically file documents in appropriate document libraries
• Use Microsoft 365 Advanced Data Governance with your SAP content
• Support as many SAP users as your company needs
• Apply metadata tags to content within SAP from SharePoint
• Manage your corporate SAP records within SharePoint
• Unify SAP and SharePoint systems, content, and metadata

£80,000 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@officelabs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

903941504933105

Contact

Graham Bidwell
01392 24 0 365
sales@officelabs.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: SAP ERP; Microsoft SharePoint on-premises or online
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Gimmal Link runs on Microsoft Windows Server 2019 and above.
• System requirements:
  • Windows servers
  • SAP user licenses
  • SharePoint Server or Microsoft 365 user licenses

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We will respond within one hour of receiving a request. Monday to Friday, excluding English public holidays and weekends. Extended SLAs and weekend support are available for an additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support is 0900-1700, Monday to Friday, excluding English public holidays and weekends. We will respond within one hour of receiving a request. Our support team are experienced cloud support engineers. Maintenance and support package is priced at 25% of the overall project cost per year with a 1-year minimum commitment.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Subject matter experts and trainers are available to provide either on-site or remote support at any UK location.; ; Subject matter experts and trainers are available to provide either on-site or remote support at any UK location. The Gimmal implementation process includes administrator training that involves either onsite or online training for a select number of administrators. During this phase we are on hand to fix any issues and offer on demand support. The full implementation process includes discovery to understand your requirements.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All data is held within the customer's own systems, not within Gimmal Link Enterprise
• End-of-contract process: Contract includes software licenses, training, initial configuration and documentation. The initial contracted period is three years. Two years with one year extension for G-Cloud. Costs for the first year are payable up front. All content will remain available to you in your content repositories.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Bespoke application interface available on each application server.
• Accessibility standards: None or don’t know
• Description of accessibility: Administrators can manage and maintain Document Management for SAP using the management interface on the application servers.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: RESTful, SOAP
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Gimmal Link Enterprise is hosted on customer infrastructure

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Gimmal

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Customer data is not held in Gimmal Link for SAP
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Monthly Uptime Percentage of 95% guaranteed
• Approach to resilience: https://docs.microsoft.com/en-us/compliance/assurance/assurance-data-resiliency-overview
• Outage reporting: Service dashboard; Administration alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Administrator only access to internal Gimmal Link Enterprise servers
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Policy owner reports to the Chief Information Officer who in turn reports to the Business Owner.; Policies are easily accessible.; Policy Owners are audited on a regular basis.; Automation is used where appropriate.; Policies are acknowledged by workers.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The ITIL Change Management Continual Process Improvement methodology is used to manage change.; ; All changes are considered and assessed on business and security impact by the Change Advisory Board before implementation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are rated on risk, likelihood of occurrence and potential impact of the threat.; Patches are developed, tested and released as soon as approved.; Threat sources:; https://www.ncsc.gov.uk/; https://security.microsoft.com/homepage; https://www.microsoft.com/en-us/wdsi/threats
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Security and Compliance dashboard real-time monitoring; Email alerts; Automation where appropriate; Incident response is within one hour during office hours. Within four hours at any other time.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident Management process follows the ITIL Incident Management best practices.; User can report incidents by phone, email or portal.; Incident reports are provided in PDF format on a monthly basis.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet. We provide flexible working solutions for our customers and our people that enable people to reduce their carbon consumption. Many of our people live considerable distances from our Head Office and our customer locations, and our solutions ensure that business can be conducted without the need for travel. Transport accounts for 21% of carbon emissions in the world, with road transport comprising 75% of that total. Covid lockdown restrictions reduced UK carbon emissions from transportation by 19%. Our solutions – as exemplified by our working practices, provide both the mechanism and proof that flexible working IT solutions can make a significant contribution towards fighting climate change by enabling our people and our customers to reduce their need for travel and energy intensive office space.

  Covid-19 recovery

  OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet. During Covid-19 lockdown, OfficeLabs saw a steady increase in custom from organisations who needed to implement the remote-working solutions we use and supply. During that period, OfficeLabs increased its permanent workforce by 25% and utilised contractors for workstreams that offered only short-term prospects. Since the end of Covid-19, OfficeLabs has increased its permanent employee numbers by 400%, doubling the workforce in the past 18 months alone. Some of the greatest aspects to our business, is that we have been able to provide permanent employment for three groups of people who are most affected by barriers to employment: those with disabilities and other chronic conditions for whom commuting would have been a barrier to work; those living in rural communities and not served by public transport or good road networks, and parents of school-aged children, for whom child arrangements may be either non-existent or beyond economic viability. OfficeLabs solutions promote the same ethos and capability to our customers so that they may be able to retain or recruit employees who might otherwise have been unduly impacted by Covid-19. OfficeLabs are able to demonstrate the value and efficiency of our work model and technology by using the products and services we supply. Our technology helps UK and international organisations provide viable employment opportunities to those who for whom outdated systems and working practices prevented flexible employment according to their circumstances.

  Tackling economic inequality

  OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet. During Covid-19 lockdown, OfficeLabs saw a steady increase in custom from organisations who needed to implement the remote-working solutions we use and supply. During that period, OfficeLabs increased its permanent workforce by 25% and utilised contractors for workstreams that offered only short-term prospects. Since the end of Covid-19, OfficeLabs has increased its permanent employee numbers by 400%, doubling the workforce in the past 18 months alone. Some of the greatest aspects to our business, is that we have been able to provide permanent employment for three groups of people who are most affected by barriers to employment: those with disabilities and other chronic conditions for whom commuting would have been a barrier to work; those living in rural communities and not served by public transport or good road networks, and parents of school-aged children, for whom child arrangements may be either non-existent or beyond economic viability. OfficeLabs solutions promote the same ethos and capability to our customers so that they may be able to retain or recruit employees who might otherwise have been unduly impacted by Covid-19. OfficeLabs are able to demonstrate the value and efficiency of our work model and technology by using the products and services we supply. Our technology helps UK and international organisations provide viable employment opportunities to those who for whom outdated systems and working practices prevented flexible employment according to their circumstances.

  Equal opportunity

  OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet. With our Head Office based in Exeter, Devon, OfficeLabs are acutely aware that it can be difficult recruiting and retaining people whose personal circumstances may provide barriers to employment. Our IT solutions enable us to recruit and retain the people we need because of their capabilities regardless of their (protected) characteristics or personal circumstances. Our recruitment practices are based on capability and potential. We undertake all necessary background checks to ensure our people are not vulnerable to nefarious activities. People who might normally be excluded from employment or face insurmountable barriers to employment and/or progression are provided with flexibility, resources and support that they or their circumstances need to fulfil their potential. Our employment practices and IT remote-work solutions reduce personal, economic, environmental and social costs of working from a fixed location far from home. In 2020, we recruited our first person with multiple disabilities from a demographic that struggle with gaining and retaining employment, and with their input we became a Disability Confident Employer in 2022. Since 2021, OfficeLabs has doubled its workforce and seen its proportion of people with disabilities and/or from disadvantaged or minority groups increase to over 37%. Our approach to employee development is one of continual improvement, and we provide all our people with access to an array of training resources, and we fully encourage other developmental opportunities, such as charitable and voluntary work, and involvement in workstreams that complement their role and ambitions within the company. With more than 50% of our employees coming from demographics known to be under-represented in our industry, OfficeLabs is proud to be an equal opportunities employer.

  Wellbeing

  OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet. OfficeLabs live and breathe the technology we implement for our customers: our people use the same technology to work from locations and in a manner that is appropriate for them. With our Head Office based in Exeter, Devon, OfficeLabs are acutely aware that recruiting and retaining valued people who live across the UK and work remotely can exacerbate issues such as loneliness and feelings of disconnect for some people. For many years, OfficeLabs have convened regular online meetings with all our people to counteract the reality of home-based work, and we expanded those to twice-weekly in 2022: the first is primarily work-focused, and the second is primarily social – a virtual water/tea/coffee meeting point. The Senior Leadership also conduct regular one-to-one discussions with all staff to ensure their wellbeing is met and provide support whenever needed. In 2021, OfficeLabs launched an annual company gathering that comprised events to involve all our people in developing the strategy and plans, and activities to foster camaraderie and develop healthy inter-personal relationships. We also listened to our people and re-engaged facilities that enabled home-based employees to work from other locations to overcome feelings of isolation when they need. In 2022, OfficeLabs introduced a health package for our people that includes access to emotional and psychological health services, and we introduced a pre-Christmas holiday event that brings our people together in a hearty activity that places non-technical people with technical people in light-hearted competition. In 2024, we launched an events series called “Connected Futures” that demonstrates to other organisations how we and they can implement modern IT solutions in a people-centric manner.

Pricing

• Price: £80,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@officelabs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.