Idox Software Limited

groundMapper (Cloud GIS)

groundMapper is an innovative cloud GIS mapping solution that lets you view, query, edit, share and publish geospatial data. Securely hosted on Amazon Web Services, groundMapper makes GIS easy by providing the software and a rich catalogue of definitive geospatial data as a complete managed service available anytime, anywhere.

Features

• Easy to use GIS with intuitive and responsively-designed interface
• Access and share geospatial project information in one place
• Load your data quickly, configure your project Table of Contents
• Identify map features, query, view and analyse datasets
• Extensive suite of data editing tools
• Measure lines, distances and areas, add annotations and labels
• Print maps and export data in a variety of formats
• Secure, enterprise cloud environment from AWS
• Fully maintained suite of OS datasets and third party data
• Access to first-class support and training

Benefits

• Single, authoritative source of digital mapping and geospatial data
• No need to install or purchase specialised applications
• Straightforward, value for money subscription for GIS software and data
• Collaboration, data sharing and improved communication across platforms and users.
• AWS Enterprise hosting provides security, scalability, resilience and performance guarantees
• Continuous product and service improvements with regular release cycle
• Reduced data management and software licencing costs
• Improved operating efficiency and process improvements
• Greater use and reuse of data for informed decision making

£8,245.00 an instance

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@idoxgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

904017666854844

Contact

Jen.roberts@idoxgroup.com
0333 011 1200
frameworks@idoxgroup.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: We will carry out planned maintenance on a regular basis. Where possible, maintenance will be performed outwith the period of Service Desk availability listed above and we will inform the customer with details of the planned maintenance and timescales for completion with a minimum of 5 working days notice.; ; Unplanned maintenance will be immediately communicated to the customer along with the action to be taken and an impact assessment where required.
• System requirements: Latest version of Google Chrome, Edge, Firefox or Safari

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide a monitored Service Desk available from 08:30 to 17:30 Monday to Friday with the exception of Christmas Day, Boxing Day and New Year’s Day public holidays. Our target response time is within 1 hour during these times. A case number and a priority will be allocated to the call by a member of our Service Desk team. Target resolution timescales are set relative to priority as detailed in our Service Level Agreement.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Monitored Service Desk to support users for the duration of the contract. Requests for support can be logged by any nominated support contact with the Service Desk as follows:; ; A fixed number of named support contacts can be specified by the customer. They will be provided with accounts for our support portal and will provide first line support for customer's groundMapper users. Where the administrators cannot resolve a support request, they will log the request with the Service Desk. Calls are managed using our support portal through which Administrators can raise/track service requests.; ; The Service Desk is available from 08:30 to 17:30 Monday-Friday except Christmas Day, Boxing Day and New Year’s Day.; ; Standard Service Support Levels; Priority Nature of query/Target response time/Target resolution time: ; 1: Urgent and major fault on the system affecting all users including system unavailability with no workaround/1 hour/4 hours.; 2: Significant and/or non-urgent fault affecting many users e.g. specific functionality or data/1 hour/1 business day.; 3: Minor fault with no significant impact on usage and/or request for support relating to functionality of a supported application/1 hour/4 business days.; 4: Minor/cosmetic issue with workaround available or Request for support on longer-term issue /1 hour/7 business days.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide administrator and user training. This is undertaken remotely, not on-site. The system contains a help guide for users.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The off boarding process includes the full extraction and removal of all customer generated data – all customer data is purged and destroyed and the service instance removed. If a customer requires any of their data to be returned, off boarding costs will be agreed on a case by case basis according to customer preferences.
• End-of-contract process: The off boarding process includes the full extraction and removal of all customer generated data – all customer data is purged and destroyed and the service instance removed. A formal Service Desk cancellation process ensures any relevant user information is removed from the service and all user data is deleted in line with GDPR. If a customer requires any of their data to be returned, off boarding costs will be agreed on a case by case basis according to customer preferences.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Some elements of map navigation vary between desktop and tablet versions
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: "; groundMapper provides a browser-based user interface with tools for map navigation, data visualisation, analysis, editing, sharing and reporting. Advance users can access a suite of configuration tools to set up projects, data, users, templates etc. The system is designed to be highly intuitive, interactive and easy to use. "
• Accessibility standards: None or don’t know
• Description of accessibility: Where possible the user interface conforms to WCAG AAA accessibility guidelines. The visual nature of map content and the style of map data outwith our control mean some conformance to the AAA standard may not be possible. This is in line with WCAG guidance which states that “it is not recommended that Level AAA conformance be required as a general policy for entire sites because it is not possible to satisfy all Level AAA Success Criteria for some content”.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: GroundMapper delivers fast and secure industry standard data services through Restful WMS & WFS APIs. This gives you the flexibility to serve your data to a range of clients including desktop GIS applications, internal systems or custom web mapping applications. ; groundMapper also provides the ability for users to make API requests that can help manage accounts, projects, datasets and user access/permissions.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Individual customer branding can be applied and users have full control over data permissions and roles. Customers can upload their own business data, define symbology to be used and create custom project and print templates.

Scaling

• Independence of resources: GroundMapper is architected to scale on demand based upon certain thresholds such as CPU and memory usage. This means there is no adverse effect on performance regardless of service demand. ; ; We proactively monitor the groundMapper infrastructure. We provide monthly reports on customer usage levels and proactively manage the infrastructure to cope with demand. These are formed from a combination of internal monitoring and hosting provider monitoring. Real-time monitoring is also in operation across the groundMapper application to ensure a performant user experience. Longer term usage and performance trends inform infrastructure management.

Analytics

• Service usage metrics: Yes
• Metrics types: Service management reports are provided detailing number of users, number of projects, map transactions and data storage. We report on a range of KPIs as set out in our SLA including system availability, OS and third party data management, system performance, service desk performance etc. Users can also access key metrics on project usage and printing within the application.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their business datasets in a range of formats directly from the application UI.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Shapefile
  • Geopackage
• Data import formats: Other
• Other data import formats:
  • Shapefile
  • Geopackage
  • KML
  • GPX
  • GeoTiff

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: HTTPS is an option for groundMapper sites.
• Data protection within supplier network: Other
• Other protection within supplier network: Hosting infrastructure provided by Amazon Web Services (AWS) provides security groups which are applied to all servers in the network.

Availability and resilience

• Guaranteed availability: Uptime availability is >99.9%
• Approach to resilience: GroundMapper is hosted in Amazon Web Services employing the Multi-Zone capability, meaning we have resilience fail-over to another physical data centre location if required.
• Outage reporting: Online 24/7 real-time monitoring systems are implemented upon groundMapper to instantly notify Idox staff in the unlikely event of unforeseen downtime. Any downtime is then communicated to customers via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: GroundMapper is secured with multi-factor authentication, which includes a username, password, and an authentication code. Users will choose how their authentication code is generated: SMS, Email, or via an Authentication App. Further to this various roles with associated privileges exist within groundMapper meaning functions can be restricted to appropriate users. Access to our support desk is restricted via username and password.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Ltd
• ISO/IEC 27001 accreditation date: 01/09/2023
• What the ISO/IEC 27001 doesn’t cover: Certification covers all functions and services of Idox Software Ltd.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All divisions of Idox follow the ISO27001 accredited Information Security Management System of Idox Software Ltd. ; This ISMS covers all business functions including but not limited to, information systems, networks, physical environment, incident/threat management, project & contract management and personnel management. Information security awareness training is conducted to ensure policies are communicated and ongoing annual internal reviews and auditing is conducted to ensure processes are followed. The system and controls are also externally verified an certified annually as part of the ISO 27001 certification process. Risks raised through internal and external audits are reviewed at management meetings by the information security manager, the appropriate head of business and a board representative.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: IT change management processes are carried out using Change Requests and records are maintained within the Change Management system. All concerned parties are informed of the status of the request as changes or progress is made as applicable.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We monitor OWASP and various vendor alert sources for emerging vulnerability intelligence and patching data. A combination of web application scanning, host vulnerability scanning, and external perimeter proactively identifies any design, configuration, or patching weaknesses. When identified, any threats are assessed in context and where warranted, mitigations are implemented in accordance with their severity. These controls and processes are monitored as part of our ongoing ISMS/ISO27001 auditing programme.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Monitoring tools are used to measure server performance metrics as well as storage and network/bandwidth utilisation and unusual server/network/perimeter activity. The alerts from these systems are actively monitored and reviewed and any potential intrusion attempt is raised in line with our security incident reporting procedure for further investigation.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incidents or suspected incidents are raised to internal service desk and reviewed by the information security manager. They are allocated a risk reference, entered into the information security risk log and tracked until closure. In the case of major incidents, an Incident Response Team will be formed as required with key personal required to investigate and take necessary actions, and a major incident report will be produced.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Idox has adopted the 3 scopes of the Greenhouse Gas Protocol (GHG). Working within the three scopes Idox commits to net-zero carbon emissions by 2040. Our business-wide three-step approach to carbon emissions will eliminate emissions, or where this is impractical, will prioritise reducing the emissions impact of our activities and will offset emissions that cannot be eliminated or further reduced by engaging in a compensating carbon offset programme.; ; Scope 1: Eliminate all equipment in offices which produce direct emissions. Replace with energy-efficient, electric alternatives. Eliminate emissions from company-owned vehicles. Replace with electric alternatives Offer employees access to salary-sacrifice EV scheme.; Scope 2: Reduce electricity usage by implementing Energy Savings Opportunity Scheme recomendations. Eliminate the purchase of non-renweablby sourced electricity.; Scope 3: Reduce business travel through remote working and on-line collaboration tools. Eliminate travel by private vehicles which produce emissions. Offset emissions from public transport used for business travel and from hotel stays either by choosing operators offering direct offset or through a carbon-offset programme. Eliminate waste by removing single-use plastic products and reduce waste from offices through effective recycling. Offset non-recyclable waste trhough a carbon-offset programme. Eliminate waste from surplus equipment by passing this on for re-use in support of our social contribution wherever possible. Where this is not possible, reduce waste by fully recycling the equipment and offset residual emissions in a carbon-offset programme.; ; We are strengthening our performance as an all-round responsible business that makes a valuable contribution to society, has good governance embedded in its culture and processes, and is on target to achieve net zero carbon emissions.; ; Our gross GHG emissions of CO2 (tCO 2e) are reported yearly in our published Annual Report.

  Covid-19 recovery

  Idox is continuing to work on finding the optimal working pattern for our colleagues post-Covid. We have to make sure that we have the right blend of home and office work, and essential and non-essential travel, that allows our colleagues to be efficient but also continue to benefit from the lifelong development and learning opportunities that are an important part of corporate, office life. Employers must work hard and creatively to enable appropriate new ways of working that meet all these new requirements without allowing a drop in the most important thing, excellent customer service.; To meet the changing needs of the workplace, Idox looked at how the post-COVID period affected working environments and how this related to its office estate. With the sharp increase in home working and subsequent move away from highly-populated office environments, Idox closed some long-lease main office property and instead opened short-lease serviced offices. This allowed us to be much more flexible in the way that we can adapt our property holdings to meet the needs and distribution of employees, while reducing carbon footprint in terms of our office utilities and travel times. We have also increased the frequency of online workshops, chat lounges, management team broadcasts and staff surveys, allowing both remote and office based colleagues to participate in group activities and maintain a sense of company camaraderie, inclusion and wellbeing.; Idox has produced a white paper looking at how the workplace has to change in response to the COVID-19 pandemic. The white paper:; • sets out the challenges and legal requirements facing businesses of getting back to work safely and efficiently; • looks at how businesses can prepare for reopening and implement these plans; • provides hints, tips and guidance on reopening facilities to be ‘COVID-secure’; The white paper is available at: https://www.idoxgroup.com/idox-insights/computer-aided-facilities-management-insights/getting-back-to-business/

  Tackling economic inequality

  Idox takes environmental, social and governance responsibilities very seriously. Social value forms part of contract commitments to our public sector Buyers; we work with our customers to support their priority targets and outcomes.; Examples of social value we deliver:; Facilitate skills workshops;; Financial donations to fund places on training courses,; Fund community projects that work to tackle economic inequality,; Reduce the digital skills gap, creating training opportunities for those who face barriers to employment and/or who are located in deprived areas,; Support educational attainment,; Donate used IT equipment to VCSEs to support people in deprived areas,; Provide work experience placements.; ; Our robust social value process includes annual reviews of social value delivery performance. These reviews ensure we understand customers’ priorities and set appropriate yearly targets, continuously improving how we deliver social value.; We create socially responsible and valuable opportunities for our teams to give back. Each year we offer colleagues one day paid volunteering leave and provide opportunities to support charities and causes throughout the year. Idox fully supports the UK Government initiative to implement a structured approach to providing direct, impactful social value contributions. This approach is also being replicated in other, local Government contracts. Through our tenders we have committed to local social value contributions, providing local employment including apprenticeships and work placements, support for healthy meals for children outside term time and in direct donation to local initiatives aligned with customers’ social value priorities. We also provide small charities free access to Idox’s My Funding Central which typically saves these organisation £50p.a. but which can help them access funding opportunities worth upwards of £10,000. The service is specifically aimed at charities and voluntary organisations with incomes below £1M and is free-to-use for organisations with incomes below £30,000. In 2023, 3,526 groups signed up to this free service.

  Equal opportunity

  Idox strives to create workplaces that reflect the communities we serve, where everyone feels empowered to bring their full, authentic self to work.; Our guidance to employees and suppliers concerned with recruitment, training, promotion and delivery is outlined in our Equality and Diversity Policy which covers our responsibilities under the Equalities Act and how we deliver them. We can provide a copy of the policy upon request.; We have clear goals to achieve a gender-balanced workforce by 2027. To tackle under-representation in leadership, we are particularly focused on increasing the proportion of women in the people-leader tiers of the business to correlate with the gender ratio of the company in general and to support the overall reduction of the gender pay gap specifically.; Our policies and initiatives that support Diversity, Equality and Inclusion include:; • Flexible working; • Family friendly policies; • Pay Gap reporting, published annually on our website;; • Fair Pay, Idox is an accredited Living Wage Employer.; ; In 2020, Idox launched Elevate, a programme sponsored by Idox plc board members, championing a truly inclusive culture. The team is particularly focused on building gender equality at all levels of the organisation and challenging us all to be more inclusive.; With initiatives that will build a diverse, gender-balanced workforce and develop the skills and confidence of our colleagues, Elevate advocates equality and diversity in our organisation. The pillars we work within to achieve this are:; Terms of employment: Ensuring that we start from a position of equality and good foundations in HR and that Elevate is championed from the top down.; Organisation attractiveness: Creating an inclusive culture that attracts a more diverse workforce and promotes inclusion internally.; Recruitment: Develop a more diverse approach to recruitment.; Employee development: Supporting career progression across the organisation and moves into leadership positions.

  Wellbeing

  Since its launch during the pandemic in 2020, Workplace Wellbeing has become a staple source of support and community within Idox. In 2023, the group continued to raise awareness of topics impacting our colleague’s mental health, as well as offering one-to-one support for those in need. Comprising five colleagues, the team hosted seven live broadcasts. Covering everything from mentoring vulnerable young people, to stress and improving fitness, the team continued to be a key resource for our people with 98% of our colleagues being familiar with the initiative according to our BeHeard survey.; ; As we prioritise the wellbeing of our employees, our employee assistance programme continues to act as a crucial resource in providing counselling, GP consultations and general advice. We have worked closely with the team at Zurich to provide support workshops and information sessions for our teams. These have been well attended and well-received and we continue to work on how best we can support our employees to live a full balanced life where they feelsafe.We provide all colleagues with time and resources to support charities and good causes, which we believe allows people to reflect their own interests whilst supporting Idox values to be a socially responsible and sustainable business. Workplace Wellbeing programme initiatives provide support to our colleagues and help create support and connectivity, we also encourage colleagues to initiate and drive engagement across the business through shared interest. These have continued to be very popular with colleagues again in FY23 and have included photography groups, walking, cycling, knitting and other hobbies and pastimes.

Pricing

• Price: £8,245.00 an instance
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@idoxgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.