EnableIT Technologies Ltd

Sugar CRM, Implementation, Configuration, Development and Support Services

enable.services is a specialist provider of SugarCRM. We offer a range of consultancy services to help develop Sugar to suit your requirements.

Features

• Cloud readiness workshops
• Public and private Cloud design, planning and scoping
• Technical consultancy and implementation
• Hybrid Cloud Consultancy and implementation
• Cloud automation
• Cloud backup and data management
• Change management and technical training
• Dedicated technical resources
• Specialist Integrator with other cloud services

Benefits

• Industry recognised specialist supplier
• Help develop and support hybrid IT strategy
• Experienced and professional advice
• Reduced time frames for adoption
• Flexible ranges of consultancy types
• prince2 and Agile accredited consultants
• Flexible draw down of resourcing
• Strategic, operational and commercial planning
• One partner for all your consultancy requirements
• Multiple support options

£85 to £130 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jbushnell@enable.services. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

904150250800332

Contact

Joseph Bushnell
01473618980
jbushnell@enable.services

Planning

• Planning service: Yes
• How the planning service works: Our experienced and skilled project managers have developed a method of taking a complicated process and breaking it down into its components in order to fully understand and visualise it and thus understand the critical points of the process. We make sure that all relevant Stakeholders are involved in the process in order to make everyone feel involved in order to drive positive adoption.; ; We focus on analysing, mapping, digitising and optimising workflows and processes in order to streamline and support all levels in the organisation, from the individual employee's everyday life to the management team's decision-making. We do this by having a holistic perspective on workflows and processes to understand both the details and the larger context.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: SugarCRM

Training

• Training service provided: Yes
• How the training service works: Enable.services’ philosophy is to grant ownership of the data and processes to our client’s organisations. From our decades-long experience of successful implementation, we have learnt that internal champions are the best way to drive adoption of new technologies. As such, we implement our ‘train the trainers’ methodology, where we help build the expertise within the client’s organisation to ensure maintainability and independence from third parties.; With our cloud products being so flexible, we have found we need to be adaptable in our approach to training. Whether you wish to break a day into sections targeted at groups of individuals with similar roles or deliver a standard course across your organisation, we will do everything we can to ensure you get what you need.
• Training is tied to specific services: Yes
• Services the training service works with: SugarCRM

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: To ensure a smooth transition to the cloud, enable.services’ consultants follow a tried-and-tested migration method. With data integrity and security top-of-mind, all data is backed up prior to any work. Working together with the client's organisation we ensure a correct mapping to the new data structure followed by a rigorous code review to avoid data loss. The import is performed in two steps to provide verification of behaviour and ensure our client receives the expected result.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: SugarCRM

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Understanding and designing relevant KPIs that can be tracked and measured while still working as indicators of relevant performance can be a minefield and something a lot of organisations struggle with. A good KPI needs to be both relevant and measurable. It is quite common to see subjective or value based KPIs which in the end makes it impossible to follow up the true performance.; ; We at enable.services have a vast experience with most models for performance measurement and can assist your organisations to design smart goals, objectives and KPIs.; ; enable.services have seasoned project managers and sponsors which have managed change in both small and large organisations. Change management is an important aspect in all types of change, regardless of whether they are organisational or system-based.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We understand that your time is extremely precious, and you would not want to waste even a second when it comes to managing and serving customers. Our support team comprises of Infrastructure Architects, Developers, Software Engineers and Support Professionals, and are all available to help you with any issues you experience. With our extensive knowledge of the platforms we provide, we understand the common challenges and queries faced by your users and aim to design solutions that allow you to focus exclusively on your business.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: P1 SLA : 2 Business Hours P2 SLA : 4 Business Hours P3 SLA : 1 Business Day Support-Authorised Contacts 4
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: 24/7 Monitoring - We monitor all supported devices 24 hours a day, 7 days a week to detect problems before they affect your business.; Easy Assistance - We have several ways for you to contact us and quickly request assistance including our customer portal giving you complete control. We prefer to talk to our clients as much as possible as it helps us get to the bottom of an issue quicker and saves time.; Out of Hours Support - We understand that key staff work out of normal business hours. We offer an out of hours support option as we understand that some of the most productive hours are not 0730- 1800

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 11/05/2018
• What the ISO/IEC 27001 doesn’t cover: There were no exclusion of any services
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 20/06/2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: There were no exclusion of any services
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  As the novel coronavirus (COVID-19) continues to spread around the world, our uncompromising priorities at enable.services remain the success of customers, the safety of our employees, and supporting efforts that combat this outbreak the best ways we can.; ; Our commitment to quality service ; ; As a company, we are committed to providing a safe environment for our employees and ensuring business continuity, to best serve our customers and partners.; ; We are confident that the effects of the coronavirus (COVID-19) will not impact our enable.services solutions and platforms and our commitment to our global community of users is unwavering. We thank you for your continued support and trust in us.; ; We have ensured that our team members have whatever they need to work remotely as needed, and to continue doing their jobs securely. We have increased channels of internal communication, and as always, prioritise communication with you, our customers, so you can remain focused on your business priorities.; ; What we’re doing to help; ; Today, hundreds of non-profit organizations, hospitals, and universities are using our solutions to accelerate their efforts to do good things in the world. ; ; In light of the ongoing outbreak, we want to help as many teams as we can to accomplish even more. We believe in the power of our solutions to help any team work better together, and especially in a remote environment, and we want to do our part to support the efforts combatting COVID-19.; ; Guidance on remote work, with more to come; ; Helping virtual teams overcome the communication and collaboration obstacles they face on a daily basis is an essential part of our solutions. Over the years, many remote teams have chosen to use our solutions to improve their daily workflows and relationships, but working as a remote team takes time to refine.

Pricing

• Price: £85 to £130 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jbushnell@enable.services. Tell them what format you need. It will help if you say what assistive technology you use.