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ITogether

CrowdStrike Services

CrowdStrike Services delivers incident response, technical assessments, training, and advisory services that help you prepare to defend against advanced threats, respond to widespread attacks, and enhance your cybersecurity practices and controls.

Features

  • Tabletop Exercises Tabletop Exercises
  • Adversary Emulation Exercise Adversary Emulation Exercise
  • Red Team / Blue Team Exercise
  • Penetration Testing Services
  • Incident Response Incident Response
  • Compromise Assessment Compromise Assessment
  • Endpoint Recovery Endpoint Recovery
  • Network Security Monitoring Network Security Monitoring
  • Security Assessments Security Assessments
  • Technical Risk Assessments Technical Risk Assessments

Benefits

  • Greater visibility for better decision making
  • Recover systems with real time response
  • Accelerated investigation
  • Lower cost remediation
  • Reduced adversary impact
  • Minimise downtime
  • Intelligence-led rapid response
  • Rapid Technology Deployment
  • Accelerated Forensic Analysis
  • Avoid business interruption

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@itogether.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 0 4 4 4 2 8 8 5 4 4 1 8 7 7

Contact

ITogether Tim Ripper
Telephone: 01133410123
Email: sales@itogether.co.uk

About your service

Service categories

Cloud Support Services

Security Services

  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services
  • Security quality assurance (QA) and testing

Service scope

Service constraints
CrowdStrike’s solution, pricing and offer to provide services and products in this response is expressly conditioned on: (i) CrowdStrike’s current understanding of the scope of the project based on the information in the RFP and otherwise available and provided to CrowdStrike; and (ii) the parties negotiating mutually agreeable final terms and conditions upon award.

User support

Email or online ticketing support
Yes
Support response times
Each support issue is prioritized when a support ticket is opened via email, support portal or by phone for CrowdStrike Support's After-Hours and Emergency line for P1/P2 emergency issues. The TSE (Technical Support Engineer) will either work directly with you until the issue is resolved or escalate it to the related engineering team. CrowdStrike Standard support is 8 working hours SLA, Premium support is 4 working hours. P1 cases are 1 hour 24x7.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
None
Support levels
Crowdstrike provides multiple levels of support, managed services (MDR), and professional services. Our support offerings include Standard, Express, Essential, and Elite Support. Please reference this link for a detailed comparison of each support offering: https://www.crowdstrike.com/resources/data-sheets/crowdstrike-falcon-support-offerings/
Standard Support is included with all Falcon Subscriptions at no charge. This is includes our support portal with knowledge base articles and 24/6/365 Priority One Phone Support Only.
Express Support is designed for customers with no more than 2500 endpoints. It includes 24/7/365 phone support & live chat, pooled technical account manager, case prioritization, quarterly health checks & reports, and an onboarding webinar. It is 12% of your total licence cost and does not exceed $10K annually.
Essential Support, which includes everything with Express Support plus a product specialist, 30 days of guided onboarding, proactive case management, and operational reviews. Essential support is 12% of your total license cost, with a minimum cost of $10k annually.
Elite Support is designed for our largest and most complex customers and includes a product & industry specialist assigned to your account. Elite support is 25% of your total license cost.
AI chatbot
Yes

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Crowdstrike Inc.

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £600.00 £600.00
Associate business architect £700.00 £700.00
Business architect £750.00 £750.00
Lead business architect £850.00 £850.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £750.00 £750.00
Senior enterprise architect £850.00 £850.00
Lead enterprise architect £850.00 £850.00
Principal enterprise architect £900.00 £900.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £750.00 £750.00
Network architect £850.00 £850.00
Lead network architect £950.00 £950.00
Security architect
Role level UK Rate Offshore Rate
Security architect £750.00 £750.00
Lead security architect £850.00 £850.00
Principal security architect £950.00 £950.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £750.00 £750.00
Solution architect £800.00 £800.00
Senior solution architect £850.00 £850.00
Lead solution architect £900.00 £900.00
Principal solution architect £950.00 £950.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £750.00 £750.00
Technical architect £800.00 £800.00
Senior technical architect £850.00 £850.00
Lead technical architect £900.00 £900.00
Principal technical architect £950.00 £950.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £850.00 £850.00
Principal cyber security audit and assurance £900.00 £900.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £750.00 £750.00
Lead cyber security governance and risk manager £850.00 £850.00
Principal cyber security governance and risk manager £950.00 £950.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £750.00 £750.00
Lead cyber security monitoring £850.00 £850.00
Principal cyber security monitoring £950.00 £950.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £750.00 £750.00
Lead cyber security incident response £850.00 £850.00
Principal cyber security incident response £950.00 £950.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £750.00 £750.00
Lead cyber security vulnerability management £850.00 £850.00
Principal cyber security vulnerability management £950.00 £950.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £750.00 £750.00
Lead cyber security digital forensics £850.00 £850.00
Principal cyber security digital forensics £950.00 £950.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £750.00 £750.00
Lead cyber security penetration testing £950.00 £950.00
Principal cyber security testing £950.00 £950.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £750.00 £750.00
Lead cyber security secure systems architecture and design £850.00 £850.00
Principal cyber security secure systems architecture and design £950.00 £950.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £650.00 £650.00
Application operations engineer £700.00 £700.00
Senior application operations engineer £750.00 £750.00
Lead application operations engineer £800.00 £800.00
Principal application operations engineer £850.00 £850.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £550.00 £550.00
Senior business relationship manager £650.00 £650.00
Lead business relationship manager £700.00 £700.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £750.00 £750.00
Change and release analyst £750.00 £750.00
Change and release manager £850.00 £850.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £700.00 £700.00
Senior operations analyst £850.00 £850.00
Operational control manager £900.00 £900.00
Head of command and control £950.00 £950.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £600.00 £600.00
End user computing engineer £650.00 £650.00
Senior end user computing engineer £700.00 £700.00
Lead end user computing engineer £750.00 £750.00
Principal end user computing engineer £800.00 £800.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £600.00 £600.00
IT service manager £700.00 £700.00
Senior IT service manager £700.00 £700.00
Head of IT service management £850.00 £850.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £800.00 £800.00
Major incident manager £900.00 £900.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £750.00 £750.00
Infrastructure engineer £800.00 £800.00
Senior infrastructure engineer £850.00 £850.00
Lead infrastructure engineer £900.00 £900.00
Principal infrastructure engineer £900.00 £900.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £750.00 £750.00
Infrastructure operations engineer £800.00 £800.00
Senior infrastructure operations engineer £850.00 £850.00
Lead infrastructure operations engineer £850.00 £850.00
Principal infrastructure operations engineer £900.00 £900.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £750.00 £750.00
Problem manager £850.00 £850.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £650.00 £650.00
Senior service desk analyst £700.00 £700.00
Service desk manager £800.00 £800.00
Head of service desk £900.00 £900.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £750.00 £750.00
Service readiness analyst £800.00 £800.00
Service transition manager £850.00 £850.00
Lead service transition manager £900.00 £900.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £550.00 £550.00
Junior business analyst £575.00 £575.00
Business analyst £650.00 £650.00
Senior business analyst £700.00 £700.00
Lead business analyst £750.00 £750.00
Head of business analysis £850.00 £850.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £750.00 £750.00
Delivery manager £800.00 £800.00
Senior delivery manager £850.00 £850.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £750.00 £750.00
Digital portfolio manager £800.00 £800.00
Senior digital portfolio manager £850.00 £850.00
Head of portfolio £900.00 £900.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £750.00 £750.00
Product manager £800.00 £800.00
Senior product manager £850.00 £850.00
Lead product manager £900.00 £900.00
Head of product £950.00 £950.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £850.00 £850.00
Service owner
Role level UK Rate Offshore Rate
Service owner £850.00 £850.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
Friday 10 October 2025
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
6a64b996-921c-4efd-b13f-370786a8e974
Cyber essentials plus
No
Cyber Essentials Alternative
None of the criteria
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@itogether.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.