Cantarus

Umbraco Cloud Hosting

Umbraco hosting focused on providing performance and security for your CMS

Features

• Umbraco Experts
• High Availability Configuration Options
• Real Time Server and Application Monitoring
• Umbraco Platinum Partner

Benefits

• Fully Managed Service
• High Availability
• Secure environment
• No hidden Ingress/Egress Fees

£225 a licence a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@cantarus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

904788763257823

Contact

Lee Adams
0161 971 3200
enquiries@cantarus.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Umbraco Website

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard support is provided between the hours of 0900 and 1730 British time, Monday to Friday excluding public holidays. We also provide dedicated 24/7 Business Critical support depending on the hosting package selected. Service level targets – specifically the time within which we aim to be actively working on a resolution – for support are as follows (excluding on-site support): Business Critical Within 1 business hour High Priority Within 4 business hours Medium Priority Within 2 business days Low Priority Within 5 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Our standard support is provided between the hours of 0900 and 1730 British time, Monday to Friday excluding public holidays. 24-Hour Severity 1 support is also available on some hosting packages. Standard timebank support is purchased on a per man-day basis and can be used across any of the Cantarus service offerings - any purchased time which is unused during the month can be rolled over for up to 3 months. Standard Timebank is charged at £995/day with a 1 day minimum.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A member our Client Success team will assist where possible to ensure your website is configured in the new environment correctly and complies with best practice. Once services are migrated and tested a handover to our Client Success team will be provided, during which training on our support ticketing system and timebank reporting will be provided via an online session.
• Service documentation: No
• End-of-contract data extraction: Full copy of website files - Copy of any relevant files - Database Backup These can be provided via raising a ticket with our Client Success team.
• End-of-contract process: At the end of the contract, all hosted services which are used to host an application included within the contract will be become inaccessible and all data will be removed after one month.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The Umbraco Cloud dashboard allows you to manage all of your website hosting settings.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Umbraco already provides a high level of accessibility and accessibility is thought into all things we do going forward. With an increased focus on accessibility in general, an ever-expanding test-suite for anything from color contrast to readability, and a vigilant community (and dedicated community team) keeping an eye on this, Umbraco can be confident in delivering a high standard of accessibility.
• API: No
• Customisation available: No

Scaling

• Independence of resources: All client resource groups are allocated a resource pool and limited within the hosted infrastructure. If a client is using more resource than their allocated pool allows then in times of high demand their usage will automatically be throttled back to their allocated level.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Umbraco

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be extracted by the user or by Cantarus from the file storage and via SQL database backup.
• Data export formats: Other
• Other data export formats:
  • Website Files
  • SQL backup
• Data import formats: Other
• Other data import formats:
  • Website Files
  • SQL backup

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Hosted Application shall be available to Visitors pursuant to the Services 99.99% of the time calculated on a monthly basis. Where the Hosted Application is not so available, the Customer will be credited with an amount calculated monthly as an aggregate of all Down Time in accordance with the following table: < 99.90 - 5% <99.00% - 15% <95.00% - 25% <90.00% - 50% <75.00% - 100%
• Approach to resilience: All customers will benefit from the basic levels of resiliency - - Resource Monitoring - Underlying Multi-node Cluster design - High Availability network design
• Outage reporting: In the case of a designated at-risk or maintenance window, all clients will be notified in advance via e-mail. In the case of an unexpected outage or emergency maintenance window then the client will the sent an e-mail notification, and where possible contacted via telephone. A dashboard feature will be added in a future development phase.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Support channels are locked to a limited number of contacts who are allowed to raise requests on their behalf. These contacts are the only people who are allowed to raise tickets either via the web-portal, e-mail, or telephone.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: All details are available in the Cantarus Information Security Policy which is available on request. If a security issue is identified, then it should immediately be reported to the Cantarus information Security Manager, who will escalate this to the board of directors. Depending on the scope of the issue identified, a small team will be allocated to deal with the issue. The exact makeup of this team will depend on the skills required in order appropriately identify and resolve the issue, however all reports from this team will be returned to the Information Security Manager. Staff are regularly provided with updates on security trends and training on how to deal with them.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes should be requested via raising a support ticket with the Customer Success team. The request will then be triaged, and allocated to the relevant internal team. The change will be assessed for any potential security or availability impact, and if appropriate a quote provided to the customer. Once agreement is in place a change request is raised. Where the change is judged to have a possible affect on the security of the site, or requires a change to a global setting to be changed the CR is escalated to a senior manager for review.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Where available we subscribe to security feeds from all our suppliers. When notification of an issue is received, we immediately assess these based on the CVSS score and the use of the feature or application within our environment. Using this data we decide if the patch can be deployed as part of our regular monthly patching schedule, or if we need to directly contact customers in order to arrange an additional at-risk window.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Full monitoring is implemented for the server hardware, virtual machine OS and where available the application itself. This includes monitoring of the server exception logs, so that any spikes in application or OS errors can automatically be flagged. Our gateway firewall hardware also includes IPS systems which scan and log all traffic. IPS signatures are automatically updated to ensure new threats are covered.
• Incident management type: Supplier-defined controls
• Incident management approach: Full details of this process are documented in the Cantarus Incident Management Policy. Users who suspect an issue should immediately report this to the Information Security Manager. Depending on the scope of the potential incident, this may then immediately be escalated to the board of directors. Once an event has been verified as a potential issue, this will also be raised with the customer. On completion on the investigation and and remediation activity, the customer will be provided with a full incident report.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  The solution utilises the latest public cloud technologies. Public clouds combat climate change by deploying innovative solutions aimed at cutting down carbon footprints and promoting sustainability in various sectors.

Pricing

• Price: £225 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@cantarus.com. Tell them what format you need. It will help if you say what assistive technology you use.