APACHE IX LIMITED
Cloud Support Service Management
Apache iX leverage the service value system governed through service management frameworks to deliver co-creation of value. Tailoring our support wrap to ensure your services are ‘fit for purpose’ and ‘fit for use’, we combine our domain expertise with practical delivery, making sure services meet your objectives through actionable solutions.
Features
- Dedicated and carefully planned Service Transition activities
- Project and programme Risk Management tools and techniques
- Positive and collaborative Stakeholder Engagement
- Trained Service Managers acting as facilitators for Operational Acceptance
- Experts in Service Design
- Defined Change Enablement processes to embrace & control change
- Carefully organised and experienced Contract Managers
- Service Asset & Configuration Management
- Software and Licence management
Benefits
- Highly experienced Service Transition experts to guide your service
- Carefully considered and realistic risk management techniques
- Forged, lasting and honest working relationships into the future
- Techniques and methods to demonstrate evidence-based criteria
- A tangible, shared approach towards designing your service
- Experienced change managers, equipped to embrace and influence change
- Practical solutions that cut through red tape and deliver value
- Subject Matter Experts in asset management and configuration
- Proven SAM tool focused on maintaining compliance and renewal impacts
Architecture roles
Business architect
| £700.00 |
|
| £890.00 |
|
Data architect
| £700.00 |
|
| £890.00 |
|
| £1,160.00 |
|
Enterprise architect
| £700.00 |
|
| £890.00 |
|
| £890.00 |
|
| £1,160.00 |
|
Network architect
| £700.00 |
|
| £890.00 |
|
Security architect
| £700.00 |
|
| £890.00 |
|
| £1,160.00 |
|
Solution architect
| £700.00 |
|
| £890.00 |
|
| £890.00 |
|
| £1,160.00 |
|
Technical architect
| £530.00 |
|
| £700.00 |
|
| £890.00 |
|
| £890.00 |
|
| £1,160.00 |
|
Chief digital and data roles
Chief data officer
| £1,320.00 |
|
Chief information security officer
| £1,320.00 |
|
Chief technology officer
| £1,320.00 |
|
Cyber security roles
Cyber security governance and risk management
| £890.00 |
|
| £1,160.00 |
|
Cyber security secure design
| £890.00 |
|
| £1,160.00 |
|
Data roles
Data engineer
| £700.00 |
|
| £890.00 |
|
| £890.00 |
|
| £1,160.00 |
|
Data governance manager
| £700.00 |
|
| £890.00 |
|
| £1,160.00 |
|
Machine learning engineer
| £890.00 |
|
| £890.00 |
|
IT operations roles
Application operations engineer
| £700.00 |
|
| £890.00 |
|
| £890.00 |
|
| £1,160.00 |
|
Business relationship manager
| £700.00 |
|
| £890.00 |
|
| £890.00 |
|
End user computing engineer
| £700.00 |
|
| £890.00 |
|
| £890.00 |
|
| £1,160.00 |
|
IT service manager
| £700.00 |
|
| £890.00 |
|
| £1,160.00 |
|
Incident manager
| £700.00 |
|
| £890.00 |
|
Infrastructure engineer
| £700.00 |
|
| £890.00 |
|
| £890.00 |
|
| £1,160.00 |
|
Infrastructure operations engineer
| £700.00 |
|
| £890.00 |
|
| £890.00 |
|
| £1,160.00 |
|
Problem manager
| £700.00 |
|
| £890.00 |
|
Service desk manager
| £700.00 |
|
| £890.00 |
|
| £890.00 |
|
| £1,160.00 |
|
Service transition manager
| £700.00 |
|
| £700.00 |
|
| £890.00 |
|
| £890.00 |
|
Product and delivery roles
Business analyst
| £530.00 |
|
| £700.00 |
|
| £890.00 |
|
| £890.00 |
|
| £1,160.00 |
|
Delivery manager
| £700.00 |
|
| £890.00 |
|
| £1,160.00 |
|
Digital portfolio manager
| £530.00 |
|
| £700.00 |
|
| £890.00 |
|
| £1,160.00 |
|
Product manager
| £700.00 |
|
| £890.00 |
|
| £890.00 |
|
| £1,160.00 |
|
Programme delivery manager
| £1,160.00 |
|
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £530.00 |
|
| £700.00 |
|
| £890.00 |
|
| £890.00 |
|
Test engineer
| £530.00 |
|
| £700.00 |
|
| £890.00 |
|
| £899.00 |
|
Test manager
| £890.00 |
|
| £1,160.00 |
|
Software development roles
Development operations (DevOps) engineer
| £530.00 |
|
| £700.00 |
|
| £890.00 |
|
| £890.00 |
|
| £1,160.00 |
|
| £1,160.00 |
|
| £1,160.00 |
|
| £1,160.00 |
|
Frontend developer
| £530.00 |
|
| £700.00 |
|
| £890.00 |
|
| £890.00 |
|
| £1,160.00 |
|
Software developer
| £530.00 |
|
| £700.00 |
|
| £890.00 |
|
| £890.00 |
|
| £1,160.00 |
|
| £1,160.00 |
|
| £1,160.00 |
|
| £1,160.00 |
|
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
Peers Quality Assurance Limited
-
ISO 9001 accreditation date
-
Monday 22 April 2024
-
What the ISO 9001 doesn’t cover
-
All offered services are included in our accreditation, which covers activities including Business Analysis & Systems Engineering, Digital, Data & DevOps Solutions and Cyber Information & Security.
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
5669e1bc-1963-4e27-9d2a-b8d4cb5b852a
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
Dd265db5-a2e7-4de5-996f-bc2a819fff84
-
Other security certifications
-
Yes
-
Any other security certifications
-
- Cyber Insurance
- Dev Tenant Cyber Essentials
- IASME Cyber Assurance
- MOD OS Accreditation
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Plans to engage the contract workforce in deciding the most important workplace issues to address
-
Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
-
Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
-
Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
-
Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Volunteering opportunities for staff
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
-
Actions to invest in the physical and mental health and wellbeing of the contract workforce
Service documents
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