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Quicksilva Limited

Quicksilva conneQt® Smartcard Browser Extension Managed Service

conneQt® Smartcard Browser Extension enables users to authenticate via the NHS existing 2 factor solution (NHS Smartcards), across your IT estate, to provide ease of access to web applications for your users, which eliminates the need for traditional usernames and passwords, replacing these with a single and secure click through.

Features

  • Cost Effective-transaction charging model offers flexibility and scalability;
  • Simple Access-via secure connection to the HSCN network
  • Safe/Secure-Information Security ISO27001 accredited Datacentre
  • Rapid On-Boarding - up and running in weeks not months
  • Low Cost - no infrastructure investment
  • Flexible Pricing - SaaS model for pay-as-you-go charging
  • Fully Managed Service - monitored 24x7
  • Availability SLA - over 99%
  • 24x7 Live Issue Logging and reporting-with our Qure® Web Portal

Benefits

  • Freedom of Choice-keep existing systems, no replacement spend
  • Browser agnostic-with no need to add plugins or extensions
  • Domain agnostic–not restricted to a specific NHS domain
  • Enhanced Security-more secure model than traditional usernames/passwords
  • Full Audit Trail-records which users have accessed web applications

Pricing

£1 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@qxlva.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 0 5 2 7 3 2 3 6 1 3 8 0 3 8

Contact

Quicksilva Limited Dan Cooper
Telephone: 01249 751000
Email: tenders@qxlva.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
ConneQt® Smartcard Browser Extension can be used with our NHS SCR web application (lyriQ®) to provide NHS smartcard authentication for the end user.
Cloud deployment model
Private cloud
Service constraints
The customer will establish a secure outbound connection from their Enterprise Service Bus over the HSCN network via a client server authenticated connection and/or a site-to-site VPN. Daily planned maintenance is carried out Tuesday to Sunday inclusive between 03:00 to 05:00 and weekly on Sundays 18:00-08:00 (14 hours).
System requirements
ConneQt® Smartcard Browser Extension requires Windows 7 or later

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times vary from 15 minutes to 8 hours in accordance with the severity of the issue. Please refer to the Service Definition for more information.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
The conneQt® Smartcard Browser Extension Managed Service is provided to guaranteed Availability Service Levels to 95.5% as standard. Enhanced availability up to 99.9% is available by arrangement for business critical services. Quicksilva's Services Manager is always available as a point of contact and all customers benefit from our ISO9001:2015 assured Account Management Procedure with the benefit of 24/7 escalation to named contacts.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Connection to conneQt® Smartcard Browser Extension requires establishment of a secure outbound connection from a customer’s system over the HSCN/N3 network to Quicksilva’s hosted service. This connection could be client server certificate authenticate or over a site to site VPN. Connection to conneQt® Smartcard Browser Extension requires establishment of a secure outbound connection from a customer’s system over the HSCN/N3 network to Quicksilva’s hosted service. This connection could be client server certificate authenticate or over a site to site VPN.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Where required Quicksilva offers a full Off-Boarding service as part of its Lot 3 Cloud Support Offering to extract and return any audit data our customers require.
End-of-contract process
Quicksilva offers a full Off-Boarding service as part of its Lot 3 Cloud Support Offering at extra charge, which includes the option to extract and return any audit data our customers require.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
No

Scaling

Independence of resources
Flexible and rapidly scalable hosting infrastructure arrangements and per-customer message queueing ensures that Availability is never affected by the demands of other users.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
A request for the export of audit data can be made via our Services Team using the Qure® customer web-service portal.
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
  • CSV
  • Other
Other data import formats
PDF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
The conneQt® Smartcard Browser Extension Managed Service is provided to guaranteed Availability Service Levels to 95.5% as standard. Enhanced availability up to 99.9% is available by arrangement for business critical services. A service credit regime underpins all Service Levels - please refer to the accompanying Service Definition document for full details.
Approach to resilience
This information is available on request.
Outage reporting
The conneQt® Smartcard Browser Extension Managed Service is monitored 24x7 by our Services Team using our bespoke monitoring system. This means we have often resolved an issue long before our customers are even aware of a problem. All service reporting is carried out through our service web-portal, the Qure®, where customers can log on and raise or view live issues and set alerting preferences 24x7.

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Access is restricted by ascribing role-based access to each user's security certificate.
Access restriction testing frequency
Less than once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
SOCOTEC
ISO/IEC 27001 accreditation date
02/01/2018
What the ISO/IEC 27001 doesn’t cover
Our current registration includes Business and IT Consultancy; Software Design, development, provision, maintenance and support. All other aspects of our provision are not covered.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
NHS Digital Data Security and Protection Toolkit

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Quicksilva's business practice is underpinned by a suite of processes which form our ISO27001:2013 Information Security Management System. These are subject to regular internal audit by our full-time Corporate Assurance Manager and are overseen by our Technical Services Director. In addition all audits are subject to rigerous twice-annual external review by a third party Auditor in the course of maintaining our ISO27001 standard.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Quicksilva's ISO9001:2015 accredited Quality Management System contains a set of processes which underpin our business practice, including our Release Management Procedure and Configuration Management Procedure. These processes are regularly audited to ensure compliance by our Corporate Assurance Manager.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Regular Penetration Testing by a certified third party forms the foundation of our vulnerability management approach. In addition we regularly apply software vendor issued security patches to a quarterly schedule for routine security maintenance and immediately in the case of emergency patches. Quicksilva are members of the NHS Digital Care CERT scheme and receive and review weekly cyber security reports regarding current threats. In addition Quicksilva review the National Cyber Security Centre Threat and Vulnerability Reports on a weekly basis.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Quicksilva maintain a suite of best-of-breed anti-malware software in order to detect potential compromises. The capability to review access control logs ensures a full audit trail is maintained for all staff interactions with internal and external systems. Security Incidents are managed in accordance with Quicksilva's Security Incident Management Procedure which forms a part of our ISO 27001 and ISO9001 accredited Quality Management System. According to this process our dedicated IT Services Team (supported by certified Information Security professionals) respond immediately to any security incident.
Incident management type
Supplier-defined controls
Incident management approach
Incidents are handled in accordance with Quicksilva's Incident Management Process, which forms a part of our ISO27001 and ISO9001 accredited Quality Management System. According to this process, incidents are reported to a nominated individual who investigates the issue and produces a full report to the board of directors within prescribed timescales. The incident is tracked and managed to resolution using the Qure®, our internal service management tool, which ensures a thorough audit trail is maintained throughout the process. This information is then used to capture any continuous improvement opportunity.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Quicksilva is committed to predominantly cloud-based platforms and remote working to reduce our carbon footprint. We actively seek to leverage new digital technologies wherever possible to minimise our environmental impact and regularly review our practices to ensure we are doing our part.

Pricing

Price
£1 a user a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@qxlva.com. Tell them what format you need. It will help if you say what assistive technology you use.