DATAGARDENER SOLUTIONS LIMITED

Further Education and Economic Impact

DataGardener is an intelligent business intelligence platform that provides data intelligence and analytics on the impact of Educational institutions on the local business community. It also includes information on local business growth, financial stability, and employment opportunities by using complex algorithms.

Features

• Information on alumni and their career destinations
• Information on impact of FE organisations on local economy
• Engagement with company directors for placement and partnership opportunities
• Top employers, industry, segmentation and reporting
• IP building and patent and trades filed
• Decision-makers Information, CRM -Salesforce and Hubspot
• Real-time granular data about spin-offs and startups
• Engagement with company directors knowledge exchange partnerships
• Segmentation on job creation based on level of seniority
• Monitoring of local businesses and their growth in economy

Benefits

• Near real time monitoring of companies and critical data
• Understanding local employment to create proper courses
• Better relationship with local business community
• Social impact with employment, charity activities
• GDPR- Compliant access to 30+ business and financial datasets
• Help in research with existing connected databases
• Entrepreneurship and funding opportunities
• Diversity understanding of local businesses
• Help in calculations of Diversity and local spend
• Enhanced knowledge base on geo and financial datasets

£9,745.00 to £19,745.00 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tarun.kumar@datagardener.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

905672219057771

Contact

Tarun Kumar
07912624607
tarun.kumar@datagardener.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Chrome Extension, Apple Application
• Cloud deployment model: Private cloud
• Service constraints: The extension is only available via Chrome extension. Otherwise system can be used on any browser.
• System requirements:
  • Browser
  • 4 GB Ram minimum

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: If high priority - 4 hours. - Mention in email subject ; ; For normal issues, one business day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via Browser on website
• Web chat accessibility testing: We use Salesforce standard chat process
• Onsite support: No
• Support levels: We provide a account relationship manager. Based on any issue the relationship manager can raise the ticket and try to resolve it asap.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Yes, we provide demo / training of the product, arrange webinars and Youtube videos to understand the platform.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Excel downloads
• End-of-contract process: There are different plans and price based on features, We are a data platform so data is limited to download but unlimited access to company information on the platform,

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: You can access our services anytime, anywhere using your mobile phone. While the mobile version offers convenient search options for company and director names, while the desktop version offers more detailed search options for a complete business intelligence experience.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: We work aligned with the browser functionality
• Accessibility standards: None or don’t know
• Description of accessibility: We work aligned with the browser functionality
• Accessibility testing: Use a keyboard instead of a mouse; change browser settings to make content easier to read; use a screen reader to ‘read’ (speak) content out loud - Browser support ; use a screen magnifier to enlarge part or all of a screen - Browser support
• API: Yes
• What users can and can't do using the API: All our data is available via APIs. Here is the full information available on the APIs ; ; https://datagardener.com/api-docs; ; Our system is read only API system as APIs are used to access the data from the system. ; ; To setup a API user, we provide the secured authorisation token with limits to number of calls.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyer can ask us to create the Bespoke APIs depending on their own need.

Scaling

• Independence of resources: We are a AWS based cloud service, implemented the high availability system which itself add/remove service capabilities on usage

Analytics

• Service usage metrics: Yes
• Metrics types: Our service metrics cover a wide range of key performance indicators (KPIs) to gauge the efficiency, effectiveness, and quality of our services. These metrics are accessible through the subscription section of our platform and offer detailed insights into usage patterns and performance benchmarks.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: AWS based security and encryption
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Custom build templates
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We use multi zone AWS system and till now we had 100% availability. ; ; We try to be up 99% time. If the service is not available for any reason, we will give double the time of our downtime free to users.
• Approach to resilience: AWS cloud based - load balancer and distributed databases accessed via Elastic cache.
• Outage reporting: Email alerts and dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Via username / password and 2FA
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS - Perry Johnson Registrars Inc
• ISO/IEC 27001 accreditation date: 01/09/2023
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001 Quality management
  • Cyber Essentials
  • B Corp Certified
  • ISO 27001 Information security management

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are ISO 27001/9001 and Cyber Essential certified supplier

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: When we make changes to the platform, we email the release notes to users while giving enough notice and user guides to the changes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use Public / private subnets; use AWS Guard Duty ; AWS Detective ; Norton antivirus ; Two factor MFA to access servers ; ; We use Jenkins for patch management and can be done with a speed. ; ; use AWS Guard Duty ; AWS Detective can provide us information on threats
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: AWS cloud watch in place on all the servers ; ; When we find any potential compromise, we immediately stop using it and run the backup plan to instantiate a new service. ; ; SLA is 4 hours to any reported incidents
• Incident management type: Supplier-defined controls
• Incident management approach: We are ISO 27001 certified and manage the whole process via runback.; ; Users can report via email or phone ; ; We provide reports via dashboard and emails

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  We are B Corp certified company to meet high social and environmental performance standards, transparency, and accountability. ; ; We are an MSDUK-certified company, and we verified that 51% or more of its assets are owned, managed, and controlled by ethnic minorities.

Pricing

• Price: £9,745.00 to £19,745.00 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Everything but limited download options.; ; It is limited to a 2-week trial, arranged on request.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tarun.kumar@datagardener.com. Tell them what format you need. It will help if you say what assistive technology you use.