Linknode Ltd

RoadsOnline

RoadsOnline is an end-to-end digital transformation software application tailored specifically to the needs of road departments within local authorities. It is cloud hosted to remove the support burden from the local authority, allowing them to optimise the services they provide for citizens and deliver value for money to council tax-payers.

Features

• Online application forms
• Back-end admin site
• Dashboard for ‘at a glance’ summary and KPIs
• Automation and workflow-driven actions
• Full audit information of actions undertaken.
• Template-driven editor for legal documents
• Interactive Mapping creator
• Automated Advertising
• Financial Data Export
• Social Media Integration

Benefits

• Efficiency: Speeds up processing times and reduces administrative work.
• Cost Savings: Eliminates costs related to manual processing.
• Accuracy: Minimises errors through automated validation and standardised forms.
• Transparency: Provides real-time updates and notifications for improved accountability.
• Compliance: Enforces regulatory requirements and reduces the risk of non-compliance.
• Scalability: Easily adapts to varying demand and changing regulatory needs.

£5,000 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at abi@trueviewvisuals.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

905860886969707

Contact

Abigail McIntyre
07568591087
abi@trueviewvisuals.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: Solutions run in a modern browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Operating from 09:00 to 17:30 (UK time) Monday to Friday, excluding local public holidays, the TrueViewVisuals Support Desk offers round-the-clock support request logging via email, with phone support available during service hours.; High Priority Response times are within 4 hours.; Medium Priority Response times are within 12 hours.; Low Priority Response times are within 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: TrueViewVisuals provides a centralised Support Desk Service under the terms of a Service Level Agreement (SLA), enabling customers to raise service requests regarding the licensed software. Support and Maintenance is included in the first year initial costs, and then within the annual license renewal costs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Detailed Design Meeting.; Custom Development.; Online Training and Support
• Service documentation: No
• End-of-contract data extraction: This is provided as an ad-hoc service if required to end user specifications.
• End-of-contract process: As this is an annual hosted service, the contract simply ceases and the service provision is no longer available.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All functionality is the same, but mobile is optimised for a small screen
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: White Labelling.; Tailoring application forms to customer requirements.; Additional automation flowline if required.

Scaling

• Independence of resources: We have scaling in place. We load test and shard the database into different organisations.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: This is a manual ad-hoc process by us as the supplier.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We promise a high level of availability, usually surpassing 99%, ensuring our services are consistently accessible to users. Our Service Level Agreements (SLAs) outline specific commitments regarding uptime. Should we fail to meet guaranteed availability levels, users may qualify for refunds or service credits, as stipulated in our SLAs. We prioritise the swift and equitable handling of compensation requests, ensuring users receive appropriate reimbursement for any downtime beyond our guaranteed levels.
• Approach to resilience: Our services are built on Azure global infrastructure with automated scaling and redundancy designed. More information is available on request.
• Outage reporting: Planned service outages are notified in advance by email. There is also an internal dashboard showing notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Role based authentication defines access restrictions
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Our policy are modelled on SANS institute policy templates. Policies are stored on our internal file stores and are available for employees to view. During induction all employees are introduced to the polices and the employees responsibilities within them. Policies in place include role based access, credential management, password construction, Cyber Incident Response. Information Security is overseen by the Technical Director and policies are reviewed annually.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Code review; Unit tests; Integrations tests; Deployment trackers
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use cloud based network monitoring tools to perform vulnerability scans of all network attached devices. Scans are conducted at regular intervals and consist of OS version, patch and service pack level and application patch and service pack levels. When vulnerability is identified, action to fix is prioritised according to the potential impact of a vulnerability and the importance of the device or system affected and balanced against the operational need for little or no disruption.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our services log all events that they process. They are stored in a centralised system for log collection and visualisation. Automated detection and insights into the log events is enabled. This is used to flag suspicious activity in real time. These proactive monitoring events are distributed to the product team and triaged against our security incident policy to prioritise a suitable response to them.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is covered in the Cyber Incident Response policy. This covers how we detect and react to incidents and data breaches. How we determine their scope and risk, respond appropriately and quickly, and communicate the results and risks to all stakeholders. The policy includes 6 stages and a checklist to ensure that no stages are missed. The stages of our policy are: Preparation, Identification, Containment, Eradication, Recovery and Lessons learnt.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Our G-Cloud service provision is strategically aligned with the imperative goal of fighting climate change. We recognise the pressing need to address environmental concerns and are committed to leveraging our services to contribute positively to this critical global challenge.; Through our platform, we facilitate remote collaboration and digital transformation initiatives, reducing the need for extensive travel and physical infrastructure. By enabling efficient remote work practices, we help organisations minimise their carbon footprint and greenhouse gas emissions.; Our dedication to fighting climate change extends beyond our immediate operations, as we continually seek opportunities to innovate and collaborate with partners and stakeholders towards a greener, more sustainable future.

Pricing

• Price: £5,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at abi@trueviewvisuals.com. Tell them what format you need. It will help if you say what assistive technology you use.