Experian

Experian Data Management with Consultancy: Data Migration services

Experian’s team of dedicated Consultants offer a suite of consultancy and delivery services for data migration projects. Our expert team have delivered solutions and projects within the largest UK public sector organisations to ensure migration success.
The consultancy and delivery services are designed to complement Experian’s data governance platform.

Features

• Data quality module including rules engine and rules library
• Data governance module including catalogue, architecture, ownership, policies, etc
• Data migration module including extraction, mapping, transformation, obfuscation, reconciliation
• Data profiling module powered by AI and machine learning
• Easy to use interface, designed for business users
• Unlimited operational user licence by default

Benefits

• Allows accurate measurement of DQ across all systems within weeks
• Public sector data-quality rules library for low cost rapid deployment
• Measurement of financial and process impact to aid decision making
• Data quality root cause analysis tools and error profiling
• AI data profiling to discover patterns and issues within data
• Delivery of complex data projects remotely
• Clear insights for users

£1,500 an instance a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@experian.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

905964647774555

Contact

Experian Public Sector
+44 (0) 115 941 0888
digitalmarketplace@experian.com

Planning

• Planning service: Yes
• How the planning service works: Experian Data Quality Professional Services consultants have many years of experience helping our customers, across all industry sectors to implement our products successfully into a wide range of applications. Our expert advice and services will ensure that your Experian Data Quality products are available for use quickly after purchase, ensuring you achieve a return on your investment in as short a time frame as possible.; Experian Data Quality knows that each business is different, and that an off the shelf product does not always answer 100% of your organisation’s requirements. Our Professional Services consultants are dedicated to analysing your specific needs, defining your business and technical requirements and delivering robust tailored solutions.; Experian Data Quality PS will assist in getting the maximal; functionality from your products. Experian Data Quality PS will also spend time; investigating the business processes and reasons for purchase to ensure the product is set up to fulfill these needs.; This service applies to the following products:; Batch Standlaone, ; Jukebox, ; Pandora, ; Aperture
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Please see Training & Enablement (Service) under Cloud Support
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Whether upgrading to a new version of a database or application, switching to a new system or consolidating data silos, our consultants can assist in the migration of your data to streamline your data migration project, reducing the complexity, risk, cost and time involved, and therefore minimising the impact to your business operations and application availability. Consultants utilise integrated services, products and data to help you migrate your data irrespective of your storage environments whilst also providing the opportunity to evaluate and improve the quality of your data.; A Statement of Work will be provided to you by us which sets out the work to be carried out.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: To manage client services effectively and consistently, Experian provides Major Incident Management, Incident Management, Service Request Management, Problem Management and Operational Change Management with standardised processes. Incidents and Major Incidents are given Priorities, with higher Priorities receiving faster responses and restoration times. Tracking these values and performing internal data analysis enables Experian to continually improve these services and reduce impact to all clients.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: To manage client services effectively and consistently, Experian provides Major Incident Management, Incident Management, Service Request Management, Problem Management and Operational Change Management with standardised processes. Incidents and Major Incidents are given Priorities, with higher Priorities receiving faster responses and restoration times. Tracking these values and performing internal data analysis enables Experian to continually improve these services and reduce impact to all clients.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We do not operate a differentiated service model (i.e no gold, silver, bronze levels of access)

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: N/A
• ISO/IEC 27001 accreditation date: N/A
• What the ISO/IEC 27001 doesn’t cover: Details to be provided on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: N/A
• PCI DSS accreditation date: N/A
• What the PCI DSS doesn’t cover: Details to be provided on request
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: To be discussed as required

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As an information services business, we have a relatively small environmental footprint compared to many other industries. The biggest impact from our controlled operations relates to greenhouse gas emissions from energy used to power, heat and cool our buildings and data centres, and from business travel (pre-Covid-19). Every year we reduce our carbon footprint, yet we want to take it further and accelerate our response to the climate change challenge; We’ve started our journey to becoming carbon neutral. Our global Corporate Responsibility team is engaging with various teams across the organisation to discuss carbon reduction initiatives and get a good understanding of what’s needed to achieve our target by 2030. This will allow us to develop a detailed Carbon Neutral Plan, including initiatives, targets, costings and timeframes, for agreement by end of November.

  Covid-19 recovery

  We have focused on supporting our people, clients and consumers throughout the COVID-19 pandemic, using data as a force for good, helping to navigate the crisis.; We quickly transitioned the majority of our employees to work from home. We introduced flexible working and increased collaboration tools and support networks, such as mindfulness programmes, to help our people navigate the challenges of home working. Webinars and senior leadership vlogs helped us connect. Our employees around the world have shown incredible resilience, commitment and flexibility during the COVID-19 pandemic and this is reflected in our results.; We maintained operational capacity throughout the pandemic, we have kept the health and safety of our employees as the primary consideration of our pandemic response. Most of our employees are still working remotely. An effort is underway to determine our strategy for work arrangements in the future. We expect this to be guided by a consistent global framework and principles, with local flexibility around the approach to account for legal and cultural nuances.; We continue to take industry-leading positions designed to protect and educate consumers, as well as to promote the responsible reporting of data, with appropriate safeguards, in order to help the economic recovery from the crisis.

  Tackling economic inequality

  We help millions of people and businesses around the world get fair and affordable access to essential services and we work hard to make sure our business has a positive impact on the world, never a negative one. Our responsibilities – to people, society and the environment – guide everything we do.; By collecting and analysing data, we help people and businesses build up a financial track record and gain access to essential, everyday services that have previously been out of reach. We’re also pioneering the use of alternative data, such as rental or utility payments, to help people with limited financial history build up and strengthen their credit profiles.; Our people’s talents and our business resources go beyond the workplace. We encourage our people to use their skills to benefit society: many volunteer their time and skills to support their communities and improve financial education.; We also help our people support local groups and charities by matching funding and giving donations.; At Experian we realise relationships with all our stakeholders are key to our success and sustainable business growth. We also recognise that we have an impact on and responsibilities for the society we trade within. We consider these responsibilities carefully and aim to have a positive impact wherever we can.; Experian has developed a set of CR principles, endorsed by our Management Committee, to guide and enhance the way we work with our customers (both clients and individual consumers), colleagues, suppliers and communities. As a company, we are committed to working by these principles and will regularly benchmark and assess our progress in each area and report through our parent company.; Please see a copy of Experian’s supply chain principles on the following link: https://www.experian.com/corporate/code-of-business-conduct

  Equal opportunity

  Each and every one of our people deserves to feel valued, represented, and that they belong at Experian. We have over 30 employee-led groups globally that play a huge part in creating inclusion and advocating on behalf of our people. These groups are not only a safe space for anyone who; needs it, but also drive change and build awareness across Experian, raising the standard for everyone.; Experian are registered as ‘Disability Confident’ and are currently undertaking an assessment with the Business Disability Forum. Our top 3 areas for focus this year is in learning & development, communications and technology. Our ambition is to remove barriers for all employees with disabilities at Experian.; Experian recognises that equal opportunities are fundamental to the Company’s success and is committed to encouraging a working climate that respects and promotes equality. There is a publicised Equality, Diversity and Inclusion policy which sets out the Company and employee responsibilities for ensuring equality and embedding a culture and working environment that actively safeguards against discrimination and unfavourable treatment of people in all aspects of employment including recruitment, promotion and training opportunities. There is also a Dignity at Work policy which sets out Experian’s commitment to creating a work environment free of harassment and bullying, ensuring everyone is treated with dignity and respect. All of the policies are compliant with the requirements of the Equality Act 2010 and the relevant clauses of the HRA.; More information can be found in Experian’s Diversity, Equity and Inclusion Report here: https://www.experianplc.com/investors/reports/

  Wellbeing

  Since the pandemic we have increased our focus on the health and well-being of our teams across the world. We quickly implemented regular pulse surveys so we could respond rapidly and ensure the right support was available. We emphasised mental health, reflecting the challenges people faced while working remotely. A response to the statement ‘I am feeling physically and mentally well’ was 75% favourable on average across five pulse surveys we ran during the year. We put in place a range of initiatives to support our teams, for example #ReachOut, which gave all employees access to resources to support their physical and mental health whenever they needed it.; Experian has an important role to play in helping everyone through these uncertain times. We recognise the significance of the role we play in the UK economy and we are committed to ensuring that our data services are being used to help, protecting vulnerable people, businesses and communities.; At Experian, we work to create a better tomorrow for consumers, for businesses, and for our communities. This ambition underpins our plans for our people – to ensure we have the best people,; working in a high-performing and inclusive environment where they feel they can do their best work in support of our vision.; We help millions of people gain access to essential, everyday services by helping them make the most of their data by Improving financial identities and access to credit, providing credit and financial education and tackling unmanageable debt among vulnerable groups. We define our responsibility as playing an active part in social and economic regeneration in our communities, at a local, national and global level, and we have many motivations for this engagement.

Pricing

• Price: £1,500 an instance a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@experian.com. Tell them what format you need. It will help if you say what assistive technology you use.