IT Delivery Support Services
We deliver cloud support services covering end-to-end project and programme management, business analysis, and architecture advisory. Our service supports public sector organisations to plan, design, and govern complex change initiatives involving cloud and cloud-enabled technologies. We do not provide technical configuration, system integration, or managed service operations.
Features
- Project and program management
- End-to-end project delivery
- Business analysis and requirements management
- Enterprise and solution architecture
- System design and assurance
- Operating model and process design
- Help choosing systems and vendors
- Stakeholder and governance management
- Risk, dependency, and benefits management
Benefits
- Reduces delivery risk through structured governance and controls
- Improves project predictability, timelines, and cost management
- Accelerates decision-making through clear requirements and insights
- Aligns technology solutions with business objectives and outcomes
- Reduces rework through robust analysis and architecture design
- Improves stakeholder engagement and cross-team collaboration
- Enhances transparency with clear reporting and progress tracking
- Optimises processes to increase efficiency and productivity
- Supports informed vendor selection and procurement decisions
- Enables scalable, sustainable change across the organisation
Pricing
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
9 0 6 1 1 0 8 6 8 2 3 9 3 3 2
Contact
Excelsior Solutions
BABATUNDE ADEMIJU
Telephone: +12403437974
Email: tademiju@excelsortech.com
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Project management and governance
Service scope
- Service constraints
- Excelsior Solutions Ltd provides onboarding coordination and advisory support primarily on a remote basis. We do not provide technical configuration, integration, deployment, or managed service operations. OEMs provide product maintenance and platform updates in line with their published service terms.
User support
- Email or online ticketing support
- Yes
- Support response times
- We commit to respond to priority calls within 1 hour, and standard queries within 4 hours. We do not offer weekend support.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We do not provide tiered support levels for project management services. Support is delivered through agreed engagement governance, scheduled meetings, and email communication at no additional cost. A dedicated project manager acts as the primary point of contact. Technical account managers or cloud support engineers are not provided.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £520.00 | £180.00 |
| Associate business architect | £830.00 | £235.00 |
| Business architect | £1,045.00 | £330.00 |
| Lead business architect | £1,390.00 | £450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £830.00 | £235.00 |
| Solution architect | £1,045.00 | £330.00 |
| Senior solution architect | £1,390.00 | £450.00 |
| Lead solution architect | £1,390.00 | £450.00 |
| Principal solution architect | £1,628.00 | £540.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,390.00 | £450.00 |
| Principal cyber security audit and assurance | £1,628.00 | £540.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £830.00 | £235.00 |
| Lead cyber security governance and risk manager | £1,045.00 | £330.00 |
| Principal cyber security governance and risk manager | £1,390.00 | £450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £830.00 | £235.00 |
| Lead cyber security secure systems architecture and design | £1,045.00 | £330.00 |
| Principal cyber security secure systems architecture and design | £1,390.00 | £450.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £1,045.00 | £330.00 |
| Senior business relationship manager | £1,390.00 | £450.00 |
| Lead business relationship manager | £1,390.00 | £450.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £520.00 | £180.00 |
| Junior business analyst | £830.00 | £235.00 |
| Business analyst | £830.00 | £235.00 |
| Senior business analyst | £1,045.00 | £330.00 |
| Lead business analyst | £1,390.00 | £450.00 |
| Head of business analysis | £1,390.00 | £450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £830.00 | £235.00 |
| Delivery manager | £1,045.00 | £330.00 |
| Senior delivery manager | £1,390.00 | £450.00 |
| Head of (Agile) delivery management | £1,390.00 | £450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £830.00 | £235.00 |
| Digital portfolio manager | £1,045.00 | £330.00 |
| Senior digital portfolio manager | £1,390.00 | £450.00 |
| Head of portfolio | £1,390.00 | £450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £830.00 | £235.00 |
| Product manager | £1,045.00 | £330.00 |
| Senior product manager | £1,390.00 | £450.00 |
| Lead product manager | £1,390.00 | £450.00 |
| Head of product | £1,628.00 | £540.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,390.00 | £450.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
- Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
- Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
- Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
- Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
- Plans for positive actions with community groups.
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
- Introducing transparency to pay and reward processes
- Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
-