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  1. Digital Marketplace
  2. Lot 3: Cloud support
  3. Project Management
SPACETRACK IT SOLUTIONS LIMITED

Project Management

SpaceTrack project management consultants have significant experience working within a range of environments and across methodologies. SpaceTrack delivers world-class service management of complex projects, change management, business transformation, mentoring, and coaching. SpaceTrack IT will provide the end-to-end management for public, private, hybrid, and on-premises projects with a defined outcome.

Features

  • End to end project management
  • Project consultation and management
  • Defined project outcome
  • Process change management
  • Project plan, delivery and support

Benefits

  • Public and private sector experience
  • Cost effective project delivery
  • Supported cloud migration
  • End to end project life cycle management
  • Clearly defined business objectives

Pricing

£2,500 an instance

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chinenye.unamma@spacetrack.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 0 6 2 9 4 8 9 6 9 0 7 1 0 2

Contact

SPACETRACK IT SOLUTIONS LIMITED Chinenye Unamma
Telephone: +442080951500
Email: chinenye.unamma@spacetrack.co.uk

Planning

Planning service
Yes
How the planning service works
SpaceTrackIT supports organizations in implementing cloud hosting and cloud software services through industry best practices. We work with our clients to understand the cloud service requirements to define a bespoke cloud strategy to achieve the business goals. SpaceTrackIT offers a full range of planning services designed to leverage all the benefits of cloud computing. Our engineers work with our clients to deliver our cloud readiness assessment which identifies suitability criteria, prerequisites, and risks associated with implementing cloud hosting and produces a prioritised roadmap to successful implementation. Our process delivers a set of critical project deliverables, risk register, compliance register, etc. ensuring that all implementation issues are fully addressed and mitigated. All the project-related deliverables and timelines are agreed upon with the client's team to ensure the project is delivered on time and in full and identifies any opportunities for improvement in delivery or cost. Detailed information to be provided post consultation and infrastructure review.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
SpaceTrack provides comprehensive training programs and ensures that continuous documentation and training deliverables are rolled out regularly across the duration of the project. The training program can be tailored according to requirements and may include workshops, basic and advanced development training courses, and a system administration training course. User documentation and knowledge transfer will be provided to enable customers to have the necessary knowledge to successfully onboard and utilize this with minimal support. Please contact us for more details.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
SpaceTrack follows a quality managed multi-phased project life-cycle to support customers to migrate to the cloud or move from different cloud providers ensuring existing services stay up and running with minimum downtime during the process and the new solution is fully adopted with a defined outcome.

SpaceTrack IT can offer support services tailored to buyer requirements to help to set up and manage the transition to the cloud or between cloud services. The migration planning process kicks off with a review of your existing environment and will provide a complete overview of the steps and sequences that are required to deliver a successful migration.
The setup method will ensure the cloud environment is prepared and aligned with the recommendations outlined in the migration plan. This ensures there is no inconsistency or disagreement between what is planned and what is provided.

Detailed information to be provided post consultation and infrastructure review.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
SpaceTrack will follow industry-standard quality assurance procedures to prepare client organization to adopt cloud services. The process will include plan and preparation phases of testing to ensure the system and services being delivered by SpaceTrack deliver the required level of business outcome and benefit. SpaceTrack testing team will plan & implement testing strategies and will produce detailed test plans & serials, coordinate user acceptance & map testing results to user requirements.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
Other
Other security testing certifications
Detailed information to be provided post consultation and infrastructure review.

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
SpaceTrack IT service desk will be the first point of contact and all support calls will be assigned with a unique call ID and will be used to track and trail the outcome. SpaceTrack IT provides remote and onsite support. Priority support during normal office hours from 9 to 5.30 Monday to Friday. Out-of-office hours support, weekend support, public holiday support, and tailormade service support packages can be facilitated upon request. SpaceTrack provides technical account managers and support engineers according to the requirement of the customer. SpaceTrack offer varied hosting and software support services.

Service scope

Service constraints
None. Please contact us for more details.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
9 to 5 (UK time), Monday to Friday
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Please contact us for details
Support levels
SpaceTrackIT service desk will be the first point of contact and all support calls will be assigned with a unique ID and will be used to track and manage the resolution. SpaceTrack provides remote and onsite Priority support during normal office hours from 9 to 5.30 Monday to Friday. Out-of-office hours support, weekend support, and public holiday support can be facilitated upon request. SpaceTrack provides technical account managers and support engineers according to the requirement of the customer.

Priority Support Levels can be tailored according to client requirements.
Level 1 - Critical—Critical system component/severely impaired -severe business disruption – The business unable to operate - Response Immediate
Level 2 – High - Critical user/user group unable to operate/the business is experiencing a significant reduction in system performance - major business disruption - Response within 2 business hours
Level 3 – Medium - A single user unable to operate with no available workaround - minor business disruption - Response within 8 business hours
Level 4 – Low - A single user or user group is experiencing incidents, but a workaround is available - minor disruption - Response within 24 hours
Level 5 - Planning - Response within 48 business hours

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Brand Agnostic

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essential Plus certification in progress
  • ISO Certification in progress

Social Value

Fighting climate change

Fighting climate change

SpaceTrackIT has the policy to contribute positively adhering to the government's policy for fighting climate change. SpaceTrack's policy focus on reducing business emissions with the three environmental Rs: reduce, reuse, and recycle.
As a start-up SME, SpaceTrack currently has a limited carbon footprint and as part of the growth plan company’s focus is to align its policies with the government target of achieving net-zero by 2050. To achieve this company will adopt a phased approach with set targets.
As part of our policy SpaceTrack promotes, practices, and encourages reducing waste, decreasing travel, purchasing carbon offsets, Investing in renewable energy, promoting climate-friendly innovation, and supporting sustainable businesses.
SpaceTrack is committed to continuing educating, employees, the supply chain, customers, and the local community about climate change and the role everybody can play in fighting climate change. The policy gives importance to collaborating with the local community and contributing a portion of any contract in enabling the well-being of the local community and fighting climate change.
SpaceTrackIT practices and promotes reducing waste by recycling when and where possible and reusing in all possible ways and practices purchasing recycled or refurbished office products. The use of energy-efficient equipment and reduced use of energy is practiced by unplugging the equipment and turning off computers and equipment overnight. Where possible SpaceTrack uses business collaboration software and online meetings instead of driving or flying to a client meeting.
The policy ensures that the company engages with the supply chain and uses the company's purchase power to support sustainability efforts. We select those as our partners and vendors who are giving importance and taking steps to reduce energy consumption and carbon emissions.
Investing in renewable energy sources and contributing toward carbon offset projects are major considerations in SpaceTrack policy to contribute toward fighting climate change
Covid-19 recovery

Covid-19 recovery

SpaceTrackIT understands that Micro and small enterprises (SMEs) can power a stronger recovery from the COVID-19 pandemic, due to their innovative and opportunity-seeking nature. SpaceTrack, IT has the policy to contribute positively to local communities and other businesses to manage and recover from the impact of COVID-19 aligned with the government’s Covid-19 recovery plans. As a start-up company SpaceTrack will focus on a few key areas to achieve these
SpaceTrack will work with local communities as part of our social value commitments and implement the steps to identify and positively contribute to Covid-19 recovery plans by creating employment opportunities as part of our growth plan providing Jobs, apprenticeships, or other recognized training places created and/or completed within the local community.
SpaceTrack focus on the training and guidance on return to work for those affected by the pandemic aligned with the government’s policy of covid recovery plan for SMEs. The company will engage to identify the training/re-training requirements and will be adequately supported accordingly to enable those affected by the pandemic situation and will give priority to those worst affected or who are shielded.
SpaceTrack policy focuses and supports the employees on their physical and mental health positively by providing flexible working conditions and remote work options with limited travel to office/client locations.
SpaceTrack as part of a new and efficient way of rendering its services has identified and implemented remote working and support tools to enable employees to remote work and to achieve the company’s vision to deploy and support our services remotely reducing the need for travel.
SpaceTrack policy gives importance to engaging with those businesses worst affected by the pandemic and the company will explore all the possible opportunities to work with other businesses affected by the pandemic providing them with procurement and subcontracting opportunities.
Equal opportunity

Equal opportunity

SpaceTrackIT Solution Limited is a start-up company founded and managed by women entrepreneurs from black ethnic minorities with a vision to provide efficient technology services with a commitment to equality of opportunity as an employer with policies and practices aligned to government equal opportunity policies. SpaceTrack recognises that discrimination and victimisation are unacceptable and it is the aim of the company to ensure that no employee or job applicant receives less favourable facilities, wages, or treatment (either directly or indirectly), in recruitment or employment on grounds of age, disability, gender or gender reassignment, marriage, or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation (the protected characteristics under the Equality Act 2010).
The Equal Opportunities Policy will be communicated to all applicants, new appointees during their induction, and to all employees. SpaceTrack is committed to the recruitment and retention of disabled people. The company will provide the necessary equipment and facilities for employees, applicants, and interviewees with disabilities to enable them to participate successfully in the workplace. The company will provide job applicants with details of the vacant job and information about the company/department in alternative formats.
Should an employee believe they have experienced harassment, bullying or discrimination then they may either attempt to resolve the matter informally or invoke the formal complaint procedure under SpaceTrack Grievance Procedure to pursue their claim. All cases will be taken seriously, dealt with quickly, and treated with the utmost confidence. Employees are advised to seek the advice of their representative at the earliest opportunity.
SpaceTrackIT Solution Limited will monitor equal opportunities by collecting diversity data as appropriate to enable SpaceTrack to identify and address issues to provide equal opportunities for all, diversity data will be reported to the board periodically and be included in reports.
Wellbeing

Wellbeing

At SpaceTrackIT, we believe that we have a duty to care to look after the health, safety, and well-being of our employees, and protecting this is of the utmost importance for us as an employer. We aim, so far as is reasonably practicable, to create a supportive workplace culture, which reduces negative impacts on wellbeing and ensures managers have the right skills to support staff. In addition to reducing safety risks, this means operating the business in a way that minimises harm to employees' mental health.

We aim to support and develop a positive mental health workplace by assisting those with mental ill-health and raising awareness of mental and physical wellbeing across the business and also within our supply chain, local community, and customers. If anyone needs support we will offer non-judgemental help, support, and guidance. Where necessary we will assist to return to work after a period of mental ill-health and support the manager with mental health first aid training for teams, or ensure the business has mental health first aiders.

Identifying workplace stressors/mental ill-health triggers is a health and safety issue. We will aim to identify all foreseeable workplace stress/mental ill-health factors/scenarios and carry out risk assessments, aiming to apply suitable and sufficient support to mitigate and reduce the likelihood and harm.

We will work with staff, suppliers, customers, and communities to promote and build integrated communities and challenge segregation by bringing people together to form a key part of the policy. The Company will encourage to be healthy and active by

• Raising awareness of the importance of physical activity for mental and physical wellbeing.
• Promoting physical activity across the business.
• Provide access to the UK Government’s ‘Cycle to Work Scheme’.
• Provide access to a gym membership or other employee benefits.

Pricing

Price
£2,500 an instance
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chinenye.unamma@spacetrack.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.