RJH Cloud Consulting
Salesforce Business Analysis, Project Governance, Solution Design, Implementation & Support
We deliver digital transformation services via the low code / no code Salesforce platform. Our process starts with high quality business analysis and solution architecture. This investment in accurately understanding and gathering user requirements provides the basis for our rapid, flexible and genuinely 'agile' delivery of working functionality.
Features
- Salesforce Business Analysis, Architecture, Implementation and Support Services
- Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Pardot
- Pre built configuration modules for Salesforce web submission service
- Case management and automated business process automation workflows
- Provision of flexible resourcing for ongoing, post implementation support arrangements
- Genuinely agile iterative approach to delivery
- Supplier Relationship Management (SRM) solution design and build
- Customer Relationship Management (CRM) solution design and build
- Stakeholder Management software
Benefits
- Government digital services (GDS) delivered quickly using pre built configuration
- GDS Design Standard Compliant Agile Delivery Methodology
- Extremely rapid deployment of prototypes and minimum viable products (MVP)
- Technical Partner Service supports acceptance of third party deliverables
- Salesforce Registered Partner
- Salesforce Certified Developers
- Salesforce Certified Consultants
- Salesforce Certified Administrators
- Salesforce User Experience UX specialists available
- Salesforce User Interface UI specialists available
Pricing
£540 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at richard@rjhcloudconsulting.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 0 6 4 5 7 8 2 8 8 6 9 6 9 7
Contact
RJH Cloud Consulting
Richard Howard
Telephone: 07543 550 279
Email: richard@rjhcloudconsulting.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Our planning approach is simple and follows the following stages:
1) The Vision
2) Engage
3) Design
4) Delivery
1) First we capture 'The Vision'. This typically includes business needs, known requirements and target outcomes from internal project stakeholders in order to understand the context of the project.
2) Next we 'Engage' with representative groups of stakeholders, both internal and external as appropriate and capture their requirements as well as feedback on the 'Vision'.
This usually takes the form of
-Stakeholder workshops
- User Research Sessions
- Adoption Strategy and BAU transition planning
3) During the 'Design' phase our consultants finalise a high level Solution Design Document that includes core system architecture and licensing requirements as well as high level user stories or themes to be explored in more detail via the agile delivery process. Detailed cost breakdowns will be provided at this point.
4) Our 'Delivery' phase takes the Solution Design Document as the starting point for sprint planning. Core system requirements and data architecture are put in place during sprint zero whilst our business analysts and the project lead refine user stories and prioritise th backlog to be delivered from sprint one onwards. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Experience Cloud / Salesforce Communities
- Salesforce Marketing Cloud
- Salesforce Pardot
- Salesforce Marketing Cloud Account Engagement
- Salesforce Field Service Lightning
- Salesforce Industries
Training
- Training service provided
- Yes
- How the training service works
-
We provide bespoke, end to end user and system administrator training as appropriate to the solutions and projects we deliver.
Training is typically delivered via one or more of these methods:
-In person classroom sessions
-Remote face to face sessions via video conference tools
-Instructional videos / training guides
-Instructional documents / training slide packs - Training is tied to specific services
- Yes
- Services the training service works with
- Salesforce
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
During the initial stages of our engagement we will conduct an audit of legacy systems that impact the scope of the proposed project.
Our Solution Design Document or Statement of Work will then include a plan for migrating data and workloads into the new cloud solution. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Experience Cloud / Communities
- Salesforce Marketing Cloud
- Pardot
- Salesforce Marketing Cloud Account Engagement
- Salesforce Field Service Lightning
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We provide quality assurance and testing services in respect of the functionality we deliver via the Salesforce platform.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Salesforce solutions configured by our own team
Salesforce solutions configured by third party organisations (Subject to quality inspection and acceptance)
Enhancements to existing Salesforce configuration
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Service Level agreements are negotiable. Typicaly these range from from 60 mins to 72 business hours
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support agreements are tailored to the unique requirements of individual customers. These arrangements are dependant on the nature of the solution being supported, the volume of users accessing services and the Service Level Agreement (SLA) required.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Covid-19 recovery
RJH Cloud Consulting have been and continue to be committed to supporting SME organisations and non profit organisations transition to effective hybrid (office / remote ) working arrangements through the use of Salesforce as a cloud based enabling technology.
Our support is through primarily through pro bono and / or discounted consulting services that help to make the Salesforce Platform accessible to organisations of all sizes.Tackling economic inequality
RJH Cloud Consulting support the training and employment of individuals from a diverse range of backgrounds via specialist organisations that support the following cohorts of society:
-Refugees living the UK
-Parents Returning to work after extended periods of childcare
-Apprenticeship schemes targeted at the support of young people from the most deprived communities in the UK
-Veterans of the UK armed forces
-All of these organisations provide valuable cross training and career enhancement opportunities to the individuals they support.Equal opportunity
RJH Cloud Consulting support the training and employment of individuals from a diverse range of backgrounds via the specialist organisations that support the following cohorts of society:
Refugees living in the UK
Parents Returning to Work after Extended Periods of Childcare
Apprenticeship schemes targeting those living in areas of deprivation
Veterans cross training after leaving the armed forces
All of these organisations provide valuable cross training and career enhancement opportunity to the individuals they support.Wellbeing
RJH Cloud Consulting are committed to leading the way in employee wellness and setting a standard for other organisations to follow.
Our team work on a 100% remote basis by default with regular opportunities to come together on an informal monthly basis at our hub locations.
Where our staff prefer to work from a fixed location and information security considerations allow, we provide a desk in a shared co-working space of their choice.
In addition, we are signatories to the Pledge 1% movement, giving 1% of our time, 1% of our product and 1% of our profit to good causes in the communities within which we live and deliver services.
Pricing
- Price
- £540 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at richard@rjhcloudconsulting.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.