WR LOGIC LIMITED
User Research: Empowering User-Centred Discovery & Delivery
At WR Logic, user research forms the bedrock of our User-Centred Digital Delivery approach. Our team of seasoned researchers employs state-of-the-art research techniques to assist government organisations in aligning digital services with GDS guidelines. By prioritising user needs and utilising evidence-based methods, we mitigate the risk of ineffective services
Features
- Iterative and agile, continuously analysing feedback, communicating insights to stakeholders
- Aligned with GDS guidelines, evidenced by successful GDS Assessments results.
- Field studies. Observe users' behaviours, interactions in their daily environments
- Research methods: Desktop research, surveys, interviews, and design workshops
- Inclusion-focused, employing specialised techniques for diversity and accessibility
- Persona development: crafting detailed profiles to represent target user segments
- Regular stakeholder engagement to manage expectations, justify needs, and budget
- Aligning with technical discovery to balance user needs and tech
- Competitor analysis: Understanding landscape, identifying successes, and pinpointing shortcomings
- Integrated across Discovery, Alpha, Beta, and Live for continuous improvement
Benefits
- Enhanced government services through continuous feedback analysis and stakeholder communication
- Compliance with GDS standards validated by successful GDS Assessment results
- Fostered inclusivity and accessibility for diverse user demographics and needs
- Tailored services based on detailed user personas representing target audiences
- Transparent budget management backed by evidence-driven user needs assessment
- Balanced approach to technology integration ensuring user-centric services
- Seamless service evolution across development phases for optimal performance
- Strategic positioning informed by thorough competitor landscape analysis
- Identifying new opportunities to enhance user experience and service efficiency
- Our team holds security clearance for secure access to data/facilities
Architecture roles
Business architect
| £775.00 |
£250.00 |
| £800.00 |
£250.00 |
| £1,000.00 |
£550.00 |
| £1,250.00 |
£650.00 |
Data architect
| £1,000.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Enterprise architect
| £1,000.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,250.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Network architect
| £900.00 |
£398.00 |
| £1,000.00 |
£550.00 |
| £1,250.00 |
£650.00 |
Security architect
| £1,250.00 |
£650.00 |
| £1,450.00 |
£750.00 |
| £1,450.00 |
£750.00 |
Solution architect
| £950.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,250.00 |
£650.00 |
| £1,450.00 |
£750.00 |
| £1,450.00 |
£750.00 |
Technical architect
| £525.00 |
£290.00 |
| £750.00 |
£420.00 |
| £950.00 |
£550.00 |
| £1,150.00 |
£650.00 |
| £1,350.00 |
£750.00 |
Chief digital and data roles
Chief data officer
| £1,550.00 |
£800.00 |
Chief information security officer
| £1,550.00 |
£800.00 |
Chief technology officer
| £1,550.00 |
£800.00 |
Cyber security roles
Cyber security audit and assurance
| £1,200.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Cyber security governance and risk management
| £900.00 |
£398.00 |
| £1,200.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Cyber security monitoring
| £900.00 |
£398.00 |
| £1,200.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Cyber security incident response
| £900.00 |
£398.00 |
| £1,200.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Cyber security vulnerability management
| £900.00 |
£398.00 |
| £1,200.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Cyber security digital forensics
| £900.00 |
£398.00 |
| £1,200.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Cyber security testing
| £900.00 |
£398.00 |
| £1,200.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Cyber security secure design
| £900.00 |
£398.00 |
| £1,200.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Data roles
Analytics engineer
| £675.00 |
£250.00 |
| £900.00 |
£398.00 |
| £1,000.00 |
£550.00 |
| £1,200.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Data analyst
| £675.00 |
£250.00 |
| £900.00 |
£398.00 |
| £1,000.00 |
£550.00 |
| £1,450.00 |
£750.00 |
Data engineer
| £725.00 |
£360.00 |
| £815.00 |
£405.00 |
| £905.00 |
£445.00 |
| £995.00 |
£485.00 |
Data ethicist
| £1,350.00 |
£975.00 |
| £1,550.00 |
£1,150.00 |
Data governance manager
| £1,150.00 |
£850.00 |
| £1,350.00 |
£975.00 |
| £1,550.00 |
£1,150.00 |
Data scientist
| £450.00 |
£300.00 |
| £700.00 |
£500.00 |
| £900.00 |
£650.00 |
| £1,250.00 |
£1,050.00 |
| £1,450.00 |
£1,050.00 |
| £1,650.00 |
£1,200.00 |
Machine learning engineer
| £975.00 |
£700.00 |
| £1,250.00 |
£900.00 |
Performance analyst
| £550.00 |
£375.00 |
| £700.00 |
£500.00 |
| £900.00 |
£775.00 |
| £1,050.00 |
£775.00 |
| £1,200.00 |
£875.00 |
IT operations roles
Application operations engineer
| £650.00 |
£450.00 |
| £850.00 |
£600.00 |
| £1,000.00 |
£750.00 |
| £1,150.00 |
£850.00 |
| £1,250.00 |
£950.00 |
Business relationship manager
| £1,000.00 |
£700.00 |
| £1,200.00 |
£850.00 |
| £1,350.00 |
£1,000.00 |
Change and release manager
| £640.00 |
£520.00 |
| £650.00 |
£530.00 |
| £880.00 |
£690.00 |
Command and control centre manager
| £600.00 |
£300.00 |
| £750.00 |
£375.00 |
| £950.00 |
£475.00 |
| £1,150.00 |
£575.00 |
End user computing engineer
| £400.00 |
£225.00 |
| £550.00 |
£275.00 |
| £700.00 |
£350.00 |
| £825.00 |
£425.00 |
| £950.00 |
£475.00 |
IT service manager
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £950.00 |
£475.00 |
| £1,100.00 |
£550.00 |
Incident manager
| £700.00 |
£350.00 |
| £950.00 |
£475.00 |
Infrastructure engineer
| £475.00 |
£250.00 |
| £600.00 |
£300.00 |
| £750.00 |
£375.00 |
| £900.00 |
£450.00 |
| £1,050.00 |
£525.00 |
Infrastructure operations engineer
| £525.00 |
£275.00 |
| £650.00 |
£325.00 |
| £800.00 |
£400.00 |
| £950.00 |
£475.00 |
| £1,100.00 |
£550.00 |
Problem manager
| £575.00 |
£300.00 |
| £800.00 |
£400.00 |
Service desk manager
| £425.00 |
£200.00 |
| £525.00 |
£250.00 |
| £725.00 |
£325.00 |
| £950.00 |
£450.00 |
Service transition manager
| £650.00 |
£325.00 |
| £750.00 |
£375.00 |
| £950.00 |
£425.00 |
| £1,150.00 |
£475.00 |
Product and delivery roles
Business analyst
| £450.00 |
£250.00 |
| £550.00 |
£300.00 |
| £750.00 |
£350.00 |
| £900.00 |
£400.00 |
| £1,100.00 |
£450.00 |
| £1,250.00 |
£500.00 |
Delivery manager
| £650.00 |
£350.00 |
| £850.00 |
£450.00 |
| £1,050.00 |
£500.00 |
| £1,250.00 |
£550.00 |
Digital portfolio manager
| £550.00 |
£300.00 |
| £800.00 |
£400.00 |
| £1,000.00 |
£500.00 |
| £1,200.00 |
£600.00 |
Product manager
| £475.00 |
£275.00 |
| £650.00 |
£350.00 |
| £850.00 |
£450.00 |
| £1,050.00 |
£550.00 |
| £1,250.00 |
£650.00 |
Programme delivery manager
| £1,350.00 |
£650.00 |
Service owner
| £1,250.00 |
£550.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £800.00 |
£250.00 |
| £900.00 |
£398.00 |
| £1,000.00 |
£550.00 |
| £1,250.00 |
£650.00 |
Test engineer
| £800.00 |
£250.00 |
| £900.00 |
£398.00 |
| £1,000.00 |
£550.00 |
| £1,250.00 |
£650.00 |
Test manager
| £1,250.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Software development roles
Development operations (DevOps) engineer
| £750.00 |
£180.00 |
| £800.00 |
£250.00 |
| £900.00 |
£398.00 |
| £1,000.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,250.00 |
£650.00 |
| £1,450.00 |
£750.00 |
| £1,450.00 |
£750.00 |
| £1,450.00 |
£750.00 |
Frontend developer
| £750.00 |
£180.00 |
| £800.00 |
£250.00 |
| £900.00 |
£398.00 |
| £1,000.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Software developer
| £750.00 |
£150.00 |
| £800.00 |
£250.00 |
| £900.00 |
£398.00 |
| £1,000.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,250.00 |
£650.00 |
| £1,450.00 |
£750.00 |
| £1,450.00 |
£750.00 |
| £1,450.00 |
£750.00 |
User-centred design roles
Accessibility specialist
| £775.00 |
£200.00 |
| £900.00 |
£398.00 |
| £1,000.00 |
£550.00 |
| £1,450.00 |
£750.00 |
Content designer
| £800.00 |
£250.00 |
| £775.00 |
£200.00 |
| £900.00 |
£398.00 |
| £1,000.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Content strategist
| £1,000.00 |
£550.00 |
Graphic designer
| £900.00 |
£398.00 |
| £800.00 |
£250.00 |
| £900.00 |
£398.00 |
| £1,000.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Interaction designer
| £900.00 |
£398.00 |
| £800.00 |
£250.00 |
| £900.00 |
£398.00 |
| £1,000.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Service designer
| £900.00 |
£398.00 |
| £800.00 |
£250.00 |
| £900.00 |
£398.00 |
| £1,000.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Technical writer
| £900.00 |
£398.00 |
| £1,000.00 |
£550.00 |
User researcher
| £900.00 |
£398.00 |
| £800.00 |
£250.00 |
| £900.00 |
£398.00 |
| £1,000.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
A2e81fba-2f54-4311-989a-9e93a0207e9c
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
None of the criteria
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
-
Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
-
Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
-
Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
-
Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
-
How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
-
How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
-
Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
-
Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
-
Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
-
Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
Service documents
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