CLOUDSCALER LIMITED

Trusted Secure Enclave Landing Zone Accelerator – Sensitive Edition

Certified by AWS and architected in collaboration with organisations charged with safeguarding the country’s national critical infrastructure (spanning security, defence, and communications), Cloudscaler's AWS trusted secure enclave for sensitive workloads—an isolated platform backed by full-stack security—will enable you to innovate safely and at pace and scale.

Features

• AWS Partner Advanced Tier Services
• AWS Partner Public Sector
• AWS Partner ProServe Ready
• AWS Partner Well-Architected Partner Program
• AWS Partner Qualified Software
• AWS Vetted Partner Program
• Certified by AWS for sensitive workloads
• Architected with national critical infrastructure entities
• Isolated platform with full-stack security

Benefits

• Industry-leading security
• Compliance with AWS data protection standards
• Collaboration with critical infrastructure entities
• Enhanced data security through isolation
• Comprehensive security across all layers
• Facilitates innovation without compromising security
• Trusted platform for sensitive data handling
• Assurance of data integrity and confidentiality
• Seamless scalability for evolving needs
• Confidence in meeting stringent security requirements

£9,955 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@cloudscaler.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

906889188997850

Contact

Jackie Keane
07429362755
contact@cloudscaler.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Due to the nature of this solution, its constraints may vary. Cloudscaler will work with you prior to the service activation date to accommodate your functional and non-functional requriements.
• System requirements: To be discussed prior to the service activation date.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Depending on your needs, Cloudscaler offers a variety of support packages, including standard (business hours), extended (on-call), and advanced (24x7x365). Please contact us for further details.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Cloudscaler's web chat testing solution has been tested extensively with assistive technology users.
• Onsite support: Yes, at extra cost
• Support levels: Cloudscaler will tailor its support levels (and accompanying support mechanisms) to your requirements. You will also have access to a designated technical account manager. Please contact us for further details.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Cloudscaler will work with your stakeholders to prepare a comprehensive onboarding plan that reflects your functional requirements, non-functional requirements, and timeline and budgetary constraints. During the knowledge transfer period, if required, we will prepare service runbooks and facilitate service demonstrations.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Cloudscaler will liaise with your stakeholders to safely and securely extract any data stored at the end of the contract.
• End-of-contract process: Please contact Cloudscaler for further details.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: Yes
• Description of customisation: Cloudscaler will work with you to tailor this service in line with your functional and non-functional requirements. Please contact us for further details.

Scaling

• Independence of resources: Please contact Cloudscaler for further details.

Analytics

• Service usage metrics: Yes
• Metrics types: Please contact Cloudscaler for further details.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Please contact Cloudscaler for further details.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Original Format
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Original Format

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Cloudscaler will tailor its service level agreement (and associated key performance indicators) in line with your functional and non-functional requirements. Please contact us for further details.
• Approach to resilience: Please contact Cloudscaler for further details.
• Outage reporting: Please contact Cloudscaler for further details.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Please contact Cloudscaler for further details.
• Access restrictions in management interfaces and support channels: Please contact Cloudscaler for further details.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: Please contact Cloudscaler for further details.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Please contact Cloudscaler for further details.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Please contact Cloudscaler for further details.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Please contact Cloudscaler for further details.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Please contact Cloudscaler for further details.
• Incident management type: Supplier-defined controls
• Incident management approach: Please contact Cloudscaler for further details.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Cloudscaler, we are fully committed to empowering our clients to be part of the solution in combating climate change. Leveraging our expertise in cloud technology, we provide innovative solutions that enable organisations to reduce their carbon footprint and transition to a sustainable future. Through our cloud-based infrastructure and software solutions, we help our clients optimise their operations, reduce their energy consumption, and increase their efficiency. By promoting remote work and virtual collaboration, we assist in minimising the need for travel, thereby reducing emissions. Additionally, we offer guidance on implementing greener technology solutions and adopting best practices for sustainability. Finally, we are committed to achieving Net Zero carbon emissions by 2027 – ahead of the official deadline.

  Covid-19 recovery

  The impact of the COVID-19 pandemic has been profound, reshaping the global landscape and presenting unprecedented challenges to public bodies, businesses, communities, and individuals alike. At Cloudscaler, we recognise the urgent need to address the far-reaching effects of this crisis. From disrupted supply chains to the rapid shift to remote work, the pandemic has underscored the importance of resilience, agility, and digital transformation. As organisations navigate the complexities of recovery, we are committed to leveraging our cloud expertise to support them in adapting to the new normal. Our focus is on providing innovative solutions that enable remote collaboration, enhance operational efficiency, and drive sustainable growth in a post-pandemic world.

  Tackling economic inequality

  Tackling economic inequality is a core focus for us at Cloudscaler. We recognise the importance of creating opportunities for all individuals to thrive, regardless of their socioeconomic circumstances. For example, we collaborate with schools and colleges in deprived wards as part of our digital skills outreach programme. Through initiatives like these, we aim to equip students and protected status individuals with essential digital skills, empowering them to pursue rewarding careers in the tech industry. Additionally, we support community-based entrepreneurship initiatives by providing pro bono cloud consulting services to local start-ups and social enterprises. By investing in education and fostering entrepreneurship, we are committed to building a more inclusive and equitable society where everyone has the chance to succeed.

  Equal opportunity

  Ensuring equal opportunity is not just a commitment but a cornerstone of our values at Cloudscaler. Through our policies, procedures, and controls, we are committed to exceeding our regulatory and statutory obligations, fostering a culture of diversity, inclusion, and fairness. We believe in creating a workplace where everyone, regardless of their background or identity, can thrive and succeed. From our recruitment and promotion practices, we strive to eliminate bias and promote meritocracy at every level of our organisation. Additionally, we actively engage in community outreach programmes to support underrepresented groups and provide mentorship and support to individuals from diverse backgrounds. By championing equal opportunity both internally and externally, we are dedicated to building a more inclusive and equitable society for all.

  Wellbeing

  At Cloudscaler, employee wellbeing is at the heart of our success. We are committed to creating a supportive and inclusive work environment where our team members can thrive, both personally and professionally. Through initiatives such as flexible work arrangements, employee assistance programmes, and mental health resources, we prioritise the physical, mental, and emotional health of our employees. Additionally, we provide ongoing training and development opportunities – nurturing career growth and job satisfaction. By investing in the wellbeing of our team members, we foster a culture of resilience, productivity, and innovation. Together, we are building a workplace where everyone feels valued, supported, and empowered to reach their full potential.

Pricing

• Price: £9,955 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@cloudscaler.com. Tell them what format you need. It will help if you say what assistive technology you use.