EPI-USE Ltd

SAP SuccessFactors Cloud Implementation and Support Services

EPI-USE offers SAP SuccessFactors Implementation and Support services, with expertise in HR, Talent, and Payroll Management. Our experience encompasses implementation options for pre-built, enhanced, or custom solutions. We provide Support Services in four main areas; support tickets, continuous improvement, payroll support pack application and emergency change requests.

Features

• Best practice process for HR and Payroll
• Prebuilt out of the box solutions based implementations
• Fixed price or time and material engagements
• SAP client-side payroll advisors
• Data migration strategies and plans
• Interface strategies and plans
• User adoption strategies
• Product Training materials
• Post-implementation support services tailored to individual needs
• Integration and interface services and support

Benefits

• Reduced deployment times and quicker time to value
• Reduced risk through documented preconfigured solutions
• Data migration risk is reduced through templates and strategies
• Cost of interfaces vastly reduced through strategies and plans
• User adoption is high through SAP Enable Now
• Productivity tools to aid implementation
• Multitude of reports based on best practices which remain standard
• Targeted training through administrative & train-the-trainer style sessions
• One system driving centralised workforce management
• Regular security updates safeguard data from unauthorised access or tampering

£600 to £1,100 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kirsty.chatfield@epiuse.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

907449229641550

Contact

Kirsty Chatfield
07507 337795
kirsty.chatfield@epiuse.com

Planning

• Planning service: Yes
• How the planning service works: We offer planning services for the implementation of cloud software, particularly focusing on SAP SuccessFactors. Our approach, guided by the SAP Activate methodology, provides clients with three implementation options: out-of-the-box deployment, configuration sprints or utilisation of the out-of-the-box solution as an accelerator. Before project initiation, a Discovery phase is recommended to allow clients to explore scope, refine requirements, and estimate costs accurately. This phase facilitates better pre-project planning, ensuring alignment with business goals and budgeting purposes.; ; Throughout the planning process, we collaborate closely with our clients to determine the most suitable approach based on their specific requirements and objectives. Our planning services encompass comprehensive resources such as test scripts, training materials, data migration templates, and project plans, tailored to each implementation approach.; ; The implementation journey spans several phases: Preparation, Exploration, Realize, Verify, and Deploy. Each phase is meticulously managed, with transitions facilitated through approval documents confirming the completion and acceptance of activities and deliverables. Security architecture is a top priority, with SAP providing robust security measures through their ISO27001-certified data centres.; ; Security architecture is provided by SAP from their ISO27001 data centres.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: SAP SuccessFactors

Training

• Training service provided: Yes
• How the training service works: The training EPI-USE provides is a combination of on-line, self-paced, classroom-based and remote.; ; We offer comprehensive training for cloud software and hosting services to ensure successful implementation and usage. Our training approach encompasses various stages of the project to facilitate knowledge transfers and empower our clients.; ; Pre-project training includes online sessions such as the Project Team Orientation (PTO) training from SuccessFactors, which covers critical implementation approaches and module overviews. Additionally, our People Solutions come with online training videos and familiarisation sessions to acquaint clients with pre-configured solutions.; ; During the project, pre-testing training equips users for system and integration testing, user acceptance testing, and comparison runs. We offer recorded sessions and supporting materials for ongoing user training.; ; System administrators receive dedicated training from SuccessFactors, supplemented with assistance from EPI-USE to identify relevant courses. This ensures administrators are well-prepared to manage configurations and support post-deployment.; ; While end-user training is primarily the client's responsibility, we provide additional resources such as recorded knowledge transfer sessions and reporting materials.; ; Our training approach is tailored to specific modules and services within SuccessFactors, ensuring clients receive targeted guidance for their implementation needs.
• Training is tied to specific services: Yes
• Services the training service works with: SAP SuccessFactors

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: EPI-USE specialises in assisting clients with data migration from their existing system(s) to SAP SuccessFactors. For simple migrations, we provide training on utilising our data upload templates. Clients extract and transform their data, and we upload it into SuccessFactors. In cases where data originates from multiple sources, we create a staging database to streamline the process. We begin engagements by crafting a tailored data migration strategy.; Our data migration approach focuses on ensuring data quality and minimising project delays. Firstly, we analyse data quality, identifying and resolving issues at the source to mitigate risks. Next, we design and build a mapping from source to target, including transformation rules and validations. Through iterative testing, we ensure the accuracy and reliability of the migration process. The transition to the live environment is carefully managed, with a focus on continuous improvement through iterative testing.; By prioritising data quality and employing an iterative testing approach, we effectively mitigate project delays and ensure reliable data and load times. This approach facilitates a smooth transition to the live environment, allowing for a seamless go-live experience.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: SAP SuccessFactors

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We offer quality assurance and performance testing services to guarantee the reliability and efficiency of our solutions. Our comprehensive testing approach involves various test phases, with specific responsibilities assigned to both EPI-USE and our client.; ; For quality assurance, unit testing is conducted during the Realize phase, where EPI-USE consultants test their configuration to ensure alignment with design documents. System testing is then carried out by the client's project team during the Verify phase, with EPI-USE providing support for defect analysis and resolution. Integration testing, performed by the client, checks the successful operation of integrations, while user acceptance testing (UAT) ensures the configured system supports end-to-end business processes. ; Additionally, data migration testing is conducted by the client to validate data uploads into the SuccessFactors modules.; ; Our iterative testing approach and collaboration between EPI-USE and our client help ensure the system's reliability and successful performance, ultimately leading to a smooth transition to the live environment.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: EPI-USE provide 4 support services.; 1) Business as usual support (break-fix).; 2) Emergency fix.; 3) Payroll patching.; 4) Continuous improvement.; ; Business as usual is ticket-based. One issue uses one ticket, regardless of the length of time it takes to fix. Emergency fixes will require multiple tickets to clear the issue. Payroll patching is included as part of the support service. Continuous improvement is sprint-based (time-bound periods) where enhancements are delivered. Sprints use multiple tickets. Support is for SAP SuccessFactors only.

Service scope

• Service constraints: Standard support hours are 8 am to 6 pm, Monday to Friday, excluding Bank Holidays. Support can be remote or onsite with prior arrangement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Level 1 - Business Critical, Acknowledge call via email, 1-hour response, Resolve or Agree on Workaround or Agree on Plan of Action, 4 hours or sooner wherever possible.; ; Level 2 – High, Acknowledge call via email, 1-hour response, Resolve or Agree on Workaround or Agree on Plan of Action, 1 working day; ; Level 3 – Standard, acknowledge call via email, 1-hour response, Resolve or Agree on Workaround or Agree on Plan of Action, 5 working days; ; Level 4 - Low acknowledge call via email, 1-hour response, Resolve or Agree on Workaround or Agree on Plan of Action, 10 working days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support has one level and is controlled by SLA's. Support is ticket-based and one issue consumes one ticket, regardless of the effort and EPI-USE has to expend. You will be assigned a dedicated support manager.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PWC
• ISO/IEC 27001 accreditation date: 31/05/2018
• What the ISO/IEC 27001 doesn’t cover: Not available unless an NDA is in place
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our organisation boasts a largely home-based workforce, a setup inherently conducive to maintaining a commendably low carbon footprint. This structure not only aligns with contemporary trends favouring remote work but also underscores our commitment to environmental responsibility. Unlike many companies, we have forgone the implementation of a company car scheme, recognising the environmental impact associated with traditional commuting methods. Instead, we actively promote the use of public transportation among our colleagues, encouraging them to opt for eco-friendly modes of travel whenever possible, especially when attending meetings or other professional engagements.; ; Acknowledging the significance of face-to-face interaction in fostering strong professional relationships and collaboration, we nonetheless acknowledge the environmental implications of excessive travel. To strike a balance between these competing priorities, we have embraced the widespread adoption of virtual meetings within our organisational culture. By leveraging technology to facilitate remote collaboration, we effectively bridge geographical divides while significantly reducing our carbon footprint.; ; Moreover, our commitment to environmental stewardship extends to our approach to team training days. Recognising the potential environmental impact associated with organising large-scale events that necessitate travel, we have implemented a dual approach to attendance. Colleagues are given the flexibility to choose between attending these training sessions in person or remotely, depending on their individual circumstances and preferences. By accommodating both options, we not only ensure that every team member has access to essential training and development opportunities but also mitigate the environmental impact of these gatherings.; ; In essence, our organisational ethos revolves around striking a delicate balance between fostering meaningful face-to-face interactions and leveraging technology to minimise our environmental footprint. Through these concerted efforts, we demonstrate our unwavering commitment to sustainability while simultaneously embracing the benefits of modern work practices.

  Covid-19 recovery

  In response to the ongoing challenges posed by the COVID-19 pandemic, EPI-USE has implemented a comprehensive strategy aimed at promoting the well-being and productivity of our workforce while ensuring long-term resilience and adaptability. Central to our approach is the adoption of a company-wide work-from-home policy, a measure designed to prioritise the safety and health of our employees by minimising the risk of virus transmission in traditional office settings. By encouraging remote work, we not only adhere to recommended social distancing guidelines but also demonstrate our commitment to supporting public health initiatives.; ; However, we recognise that prolonged isolation and remote work arrangements may give rise to feelings of loneliness and disconnection among our staff. To address this concern, we have devised a proactive scheme aimed at fostering interpersonal connections and facilitating face-to-face interactions. Through this initiative, employees are afforded the opportunity to convene in a controlled office environment periodically, enabling them to engage in meaningful exchanges with their geographically local colleagues. This structured approach not only helps alleviate feelings of isolation but also promotes a sense of camaraderie and teamwork essential for maintaining morale and productivity.; ; Furthermore, we understand the importance of ongoing professional development and collaboration in driving organisational success. We continue to host regular training days to equip our staff with the skills and knowledge necessary to thrive in an evolving business landscape. To accommodate diverse preferences and circumstances, colleagues are given the flexibility to choose between attending these sessions in person or participating remotely. By offering both options, we ensure that every team member has access to valuable learning opportunities while also respecting individual preferences regarding work arrangements.; ; Our COVID-recovery approach is characterised by a commitment to prioritising employee well-being, fostering meaningful connections, and promoting flexibility and adaptability in the face of uncertainty.

  Tackling economic inequality

  As a proud member of Group Elephant, EPI-USE is deeply invested in safeguarding the enduring existence of elephants and rhinos in their natural habitats. Group Elephant, operating as a not-for-profit organisation, is dedicated to actively ensuring the long-term welfare of these majestic creatures. A fundamental aspect of this commitment involves collaborating closely with local communities to initiate conservation projects aimed at bolstering economic conditions in these regions.; ; At the heart of our approach lies the recognition that sustainable conservation efforts must go hand in hand with socio-economic development. By partnering with local communities, we endeavour to implement projects that not only protect the habitats of elephants and rhinos but also uplift the livelihoods of those who inhabit these areas. Through initiatives such as eco-tourism ventures, sustainable agriculture programs, and community-based enterprises, we strive to create avenues for economic growth that are in harmony with wildlife conservation objectives.; ; A distinctive feature of our partnership with Group Elephant is our commitment to channelling a portion of our project net revenues directly to the organisation. Specifically, 1% of all net revenues generated from our projects is allocated to Group Elephant, thereby providing essential financial support for their conservation initiatives. This ensures that our efforts to protect wildlife are complemented by tangible contributions toward broader conservation goals.; ; Furthermore, our collaboration with local communities extends beyond the implementation of conservation projects. We actively engage with community members to understand their needs and aspirations, thereby ensuring that our interventions are tailored to address specific challenges and opportunities. Through capacity-building initiatives, skills development programs, and the promotion of sustainable livelihood practices, we empower local residents to become stewards of their natural heritage while fostering economic resilience and self-reliance.

  Equal opportunity

  At EPI-USE, we uphold a steadfast commitment to equal opportunity, recognising and valuing the unique attributes and potential of every individual. Our approach is rooted in fairness and inclusivity, ensuring that each colleague has equitable access to resources and support needed to excel in their roles.; ; Central to our ethos is the principle of meritocracy, where individuals are evaluated based on their skills, capabilities, and contributions rather than extraneous factors. We strive to create a level playing field for all colleagues, fostering an environment where talent and effort are the primary determinants of success.; ; To uphold our commitment to equal opportunity, we actively engage in assessing the needs of each individual, tailoring support and resources to ensure they have the tools necessary to thrive in their respective roles. Whether it's providing specialised training, access to technology, or additional support, we prioritise meeting the unique needs of each colleague to enable their professional growth and success.; ; Moreover, we cultivate a culture of openness and transparency within our organisation, where colleagues are encouraged to voice any concerns or feedback they may have. By fostering an environment where communication is valued and respected, we empower individuals to express themselves freely and contribute to the continuous improvement of our practices and policies.; ; Through our unwavering commitment to equal opportunity, we strive to create an inclusive workplace where diversity is celebrated, and every individual has the opportunity to reach their full potential. By valuing and respecting the differences among us, we not only enrich our organisational culture but also drive innovation, creativity, and success.

  Wellbeing

  We recognise that paying attention to workplace Mental Health has never been more important and support the Mental Health at Work Commitment. We will avail ourselves of the resources at Mental Health at Work website created by the Government in partnership with Mind - https://www.mentalhealthatwork. org.uk

Pricing

• Price: £600 to £1,100 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kirsty.chatfield@epiuse.com. Tell them what format you need. It will help if you say what assistive technology you use.