Vision ERP Limited
Unit4 ERP (Business World/Agresso/U4BW) Consultancy, Support & Managed Application Service
Enhance your Unit4 experience with our expertly managed application service.
Our professional business and technical consultants specialise in Unit4 systems, offering tailored support and best practices for optimal performance and strategic growth.
Embrace efficiency and innovation with our dedicated team.
Features
- Technical Expertise who know the system and the business
- Implementations, updrgade and enhancements
- Customisations such as AG16's can be offered if required
- Data migration services
- Report Writing (Xtra Reports, ARC, Excelerator, ARWs, Worderators)
- On demand support
- All build activities are fully documented
- Business process optimisation and automation
- Support & managed application service
- Training
Benefits
- Support packages to suit your organisation
- Dedicated, knowledgeable support staff
- Implemented in both public and private sector organisations
- Best practice experience which can reduce costs for your organisation
- Working knowledge within the field means we understand business requirements
- Leveraging your investment in ERP to maximise benefits realisation
Pricing
£800 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dave.elbro@visionerp.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 0 7 5 0 3 4 8 5 7 8 6 4 2 5
Contact
Vision ERP Limited
Dave Elbro
Telephone: 0121 227 5052
Email: dave.elbro@visionerp.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
We will work closely with the customer and the software vendor to ensure that their implementation or migration to cloud is suitable for the customer, secure, and as seamless as possible.
The outputs from this will consist of:
- A cloud readiness document to assess the suitability of the cloud for the customer, covering areas such as technology, security and organisational culture
- A project plan which will detail the stages of the implementation
- An environment strategy which will detail the purpose and use of each environment
- A detailed cutover plan to carefully coordinate the final move to the cloud - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Unit4 ERP
Training
- Training service provided
- Yes
- How the training service works
-
We offer bespoke training solutions to suit the organisational needs.
All work carried out will be documented and can be developed into training material. - Training is tied to specific services
- Yes
- Services the training service works with
- Unit4 ERP
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
For new cloud users coming from a different product all together; The approach will be to carry out a full set of data migration activities. This is then reconciled and tested to ensure that all data has been carried over and the integrity of the data is solid.
For new cloud users coming from a non-cloud system; The initial plan would be to take a database restore and migrate this to the cloud, a full set of reconciliations and tests are then carried out ensuring that the database is in a fit state to function. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Unit4 ERP
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Testing is the upmost import stage of your implementation and upgrade.
After build activities have been completed, our consultants will carry out an independent system test to ensure that the system hangs together as it should. To ensure the system is fit for purpose for the organisation, we will encourage and support a full set of user acceptance testing with real working scenarios.
We will engage with all key stakeholders to ensure that they are comfortable with the testing scenarios, and report on progress made and any potential issues found.
A defect management and deployment strategy will be in place to support the testing process.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
-
Support agreements can be put in place to reduce the risk on your organisation should an issue arise which can't be resolved internally.
Different packages are available and are tailored to your needs.
Ongoing support will be offered within an SLA which can be monitored to ensure that you are getting good response times and good responses.
Service scope
- Service constraints
- In order to offer our full support, our consultants will need stable access to your cloud package to ensure we can fix issues which arise. We can arrange to be onsite to work on solutions, however, this will need to be planned in advanced.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- We aim to respond to questions within 24 hours.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Vision ERP will provide a 3rd line support service to Customers. This includes:
- Expert diagnosis, resolution and documentation of issues that cannot be solved internally by the Customer
- Enhancements to the existing product to overcome issues
- An expert link between the Customer and the Software Vendor to ensure the efficient and accurate communication of issues and to bring about a swift resolution where Vendor involvement is required
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our commitment to combating climate change is integral to our operations and aligns with the government’s social value model. We implement several strategic actions to minimise our environmental impact:
Remote Work Policy: Our workforce predominantly works remotely, reducing emissions associated with daily commuting. This not only supports a better work-life balance but also significantly lowers our carbon footprint.
Cloud-Based Infrastructure: All our operational and data storage infrastructure is hosted in the cloud. We choose cloud providers who are committed to sustainability, using energy-efficient data centres, and aiming for carbon neutrality. This not only ensures high availability and scalability but also reduces the energy consumption typically associated with physical data centres.
Digital-First Operations: By prioritising digital operations, we reduce the need for physical materials, minimising waste, and energy consumption. Our services are designed to be paperless, which not only streamlines operations but also significantly reduces our environmental impact.
Supplier Sustainability Standards: We assess the environmental impact of our supply chain, prioritising suppliers who demonstrate strong commitments to sustainability. This includes sustainable sourcing policies and active reductions in greenhouse gas emissions.
Sustainable Development Goals (SDGs): We align our operations and services with the SDGs, focusing on responsible consumption and production (SDG 12) and climate action (SDG 13). This alignment ensures that our business operations contribute positively to global sustainability efforts.Covid-19 recovery
As an employer, our response to COVID-19 recovery focuses on sustaining business operations while ensuring the safety and well-being of our team. Our targeted initiatives are straightforward yet effective in complying with government guidance on social value:
Enhanced Remote Work Capabilities: We continue to support remote work by investing in secure, robust technology solutions that enable our employees to work efficiently from home. This not only helps in maintaining social distancing but also keeps our operations flexible and resilient.
Flexible Work Policies: We have adopted flexible work policies that allow employees to manage their work hours around personal commitments and health needs. This flexibility is crucial for maintaining staff morale and productivity during ongoing recovery phases.
Employee Well-being Focus: We prioritise the mental health of our employees by offering online resources and virtual support sessions. Recognising the stress and challenges posed by the pandemic, these resources are aimed at providing our team with tools to manage stress and maintain mental wellness.
Minimal Office Use: For those who return to the office, we enforce a minimal occupancy policy and maintain a clean environment with regular sanitisation of shared spaces. This approach minimises risk while accommodating necessary in-person collaboration.
Through these measures, we are committed to a responsible recovery strategy that prioritises the health and productivity of our workforce while aligning with the social value objectives set by the government. Our approach is designed to be sustainable and effective, ensuring our small business remains agile and prepared for the future.Tackling economic inequality
In our approach to tackling economic inequality, we focus on fostering inclusivity and equal opportunity within our recruitment and employment practices. Our strategies are tailored to ensure that hiring and career advancement are based on merit and job suitability, regardless of an individual's background.
Merit-Based Recruitment: We are committed to fair and transparent recruitment processes. Our hiring criteria are strictly aligned with the skills and abilities required for the job, ensuring that all candidates are considered on their merits. This approach helps to break down barriers that may prevent talented individuals from underserved or economically disadvantaged backgrounds from joining our team.
Skills Development and Training: We invest in continuous professional development for all employees, offering training programs that enhance job-related skills and promote career advancement. This is especially important for staff who may not have had access to such opportunities previously, helping to level the playing field and reduce economic disparities.
Flexible Working Arrangements: Recognising that economic inequality often affects people's work-life balance, we provide flexible working arrangements. This enables all employees, especially those from low-income households, to manage work alongside other responsibilities, such as childcare or education.
Supportive Work Environment: We foster a work environment that supports diversity and inclusion. By encouraging a culture of support and understanding, we aim to reduce workplace inequalities and ensure that all employees, regardless of their socio-economic status, feel valued and respected.
Through these initiatives, we are dedicated to reducing economic inequality and creating opportunities for all members of our community. Our practices not only enhance our business operations but also contribute positively to social equity, aligning with the government’s objectives of promoting a fairer, more inclusive society.Equal opportunity
Our commitment to equal opportunity is fundamental to our business operations and culture. We actively promote diversity and inclusivity in all aspects of our employment practices, ensuring that everyone has a fair chance to succeed regardless of their background.
Inclusive Recruitment Practices: We employ a structured recruitment process that is designed to be free from bias. Job descriptions are carefully crafted to attract a diverse range of candidates, focusing on essential skills and qualifications rather than personal characteristics. We also use anonymised resumes during the initial screening phase to ensure decisions are based solely on merit.
Diversity Training: All employees participate in diversity and inclusion training, which educates our team on unconscious biases, promotes cultural competence, and fosters an inclusive workplace. This training is essential for creating an environment where everyone, irrespective of their race, gender, age, or disability, feels valued and respected.
Flexible Work Arrangements: We support diverse work-life needs through flexible working arrangements. This approach accommodates individuals who may face different challenges, such as those with caregiving responsibilities or disabilities, ensuring they have equal opportunities to thrive in their roles.
Accessibility Enhancements: We are committed to making our workplace accessible to all, including making necessary adjustments to support employees with disabilities. Our offices are equipped with accessibility features, and we provide adaptive technologies to ensure that our team members can perform to their best abilities.
Through these efforts, we aim to cultivate a workplace that truly embraces diversity and equality. This not only enriches our work environment but also drives innovation and improves our service delivery, aligning with the government’s focus on enhancing equal opportunities across its suppliers.Wellbeing
Our approach to wellbeing focuses on providing essential support to ensure our employees are healthy and able to perform their best. We are committed to fulfilling our duty of care by adapting our resources to meet individual needs as they arise.
Flexible Work Arrangements: We offer flexible working hours to help employees manage personal and professional responsibilities effectively. This flexibility supports their mental and physical health by allowing them to balance work with personal life.
Responsive Support: If an employee expresses a need for specific wellbeing support, we address this on a case-by-case basis. This includes providing access to necessary resources such as professional advice or mental health support through external partners.
Healthy Work Environment: We maintain a work environment that promotes physical health and is conducive to mental well-being. This includes ensuring that our workspaces are safe and comfortable.
Open Communication: We encourage open communication about wellbeing, providing a supportive atmosphere where employees can express their health concerns and receive the support they need.
By maintaining flexibility and readiness to support individual wellbeing needs, we ensure compliance with wellbeing objectives while fostering a positive and productive work environment.
Pricing
- Price
- £800 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dave.elbro@visionerp.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.