Twin Technology

TT - Rapid Analytics Package

Twin Technology offers Education, HR, Sales & Marketing, BFSI, IIOT, Edge, Healthcare, Retail & Customer Analytics through its Rapid deployment Methodology.

Features

• Both Kubernetes and bare metal based deployments
• Quick implementation without technical intervention
• 99.6% Uptime on High Availability Deployments
• Best in Class Service & Support teams – 24X7
• Deployed on Cloud (AWS, Azure, GC) & On Premise
• Can read any sort of data – structured and unstructured
• Custom Development is possible
• Flexible pricing models

Benefits

• Fastest way to Insights
• Budget way to last mile Analytics
• Real time Analytics
• Improve Top line and Bottom line
• On Premise Deployments
• Data Lake or Data Lake Houses are built easily
• Deploy Analytics in Short Duration
• Pre-built Templates are suggested

£5.00 to £99.00 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@twintechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

907642358568822

Contact

Larry Rach
01923 228820
sales@twintechnology.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: TT-Reverse Inventory Management.
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: There are no restrictions on this service other than normal support available during weekday 0900 - 1800 Mon - Fri excluding English Public and Bank Holidays. There will be periodic scheduled maintenance shutdowns but these will be well outside the normal working hours with shortest duration possible and with at least one week's notice.
• System requirements:
  • Any Smart Device Can Be Used
  • Hardware Agnostic

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Tickets and emails are answered in normal working hours, we have an SLA of 4 hours for all tickets during these hours. No support is given at weekends unless we give prior agreement although this can be added to the contract at extra cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have tested solutions, however we have not needed to provide this to a client yet.
• Onsite support: Yes, at extra cost
• Support levels: We are very flexible in our support offering and can cater for lots of variation and come up with bespoke pricing.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online documentation including Help and FAQs is available. Onsite training available at extra cost. Online training being developed.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: We will provide all data in 'csv' format if requested.
• End-of-contract process: Once the contract ends, a charge for the data will be applied if it is requested after the contract ends. This will be based upon the size of the data file and transport requirements. However we will keep this to the minimal.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile device has been optimised so some screens can appear different to the desktop version to allow for the content.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Only some services can be set up or make changes by the users through API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Depending on whether it is a bolt-on to an existing ERP system or a legacy syatem or whether it is a stand-alone application platform, the users can customise based on a parameter driven scheme.

Scaling

• Independence of resources: Adequate resource planning at implementation stage ensures there is is additional resource available promptly when and where required and thus this situation where demands from other users affect the service level to the original user.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics can be provided to the customer on usage and when calls took place. These are exported via the Vidyorouter and can be viewed in a CSV file.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Via a secure web-portal
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: The service operates from secure UK data centre locations and the equipment is only accessible by cleared TT technical personnel. All customer data resides within the TT Rapid Analytics Package managed racks and no data is transferred either outside of this environment or overseas. The service operates in line with the guidance laid out in the ISO27001:2013 certification for Information and Security Management. We operate a robust data protection policy and retain customer data for the minimum amount of time necessary to deliver the service.
• Data protection within supplier network:
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: The service operates in line with the guidance laid out in the ISO27001:2013 certification for Information and Security Management. We operate a robust data protection policy and retain customer data for the minimum amount of time necessary to deliver the service.

Availability and resilience

• Guaranteed availability: Service levels to end users are guaranteed through back to back SLA with datacentre deployed and other suppliers. More information is available on request.
• Approach to resilience: This information is available upon request, however as part of a solution request we will disclose this when we have understood your requirement.
• Outage reporting: Public dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: If a client requires access to the Cloud Video Conferencing service administration portal they will access it via a secure HTTPS login using industry standard KPI.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Barclaycard
• PCI DSS accreditation date: 28/04/2019
• What the PCI DSS doesn’t cover: American express transaction or Diner card transactions.
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: We are working towards ISO 27001 standards.
• Information security policies and processes: Director of Technical Services is responsible for all aspects of security. There are stipulated policies in place with risks clearly idenfied especially where compliance is mandatory. Monitoring of these is done through periodic checks. To supplement this, there is also a Whistleblowing Policy.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All components are recorded on a asset register and asset tagged where necessary. Should changes be needed a formal request is submitted to the change management board and risks would be assessed against the current safeguards in place against that component. Based on this assessment that change management board would recommend the correct and safest course of action.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are identified through risk assessments. Our response to identified threats is measured on severity and impact. This also defines the level to which the issue is escalated.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We run anti-virus software on all servers and also gain reporting within our network on intrusion and unauthorised access attempts.; ; Continual monotoring enables potential security threats and their severity. Through effective patch releases from time to time and through monitoring their effectiveness, the protective monitoring process builds up intelligence to progressively refine itself and be better preapred by anticipating threats.
• Incident management type: Supplier-defined controls
• Incident management approach: There is a catelogue of likely common events with specified course of actions/processes to address and resolve. Within this, there is a defined process of incident notofication. Each notification is recorded in an Incident Management Register, what was done to address it and how effective it was. Based on this periodic reports are produced and distributed to relevant parties.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Fighting climate change; Twin Technology believes in Green and environmentally friendly use of technology by -; • Sensibly and responsibly disposing off technologically outdated redundant equipment; • Reusing and reselling refurbished equipment; • Increasingly reduced use of print and paper; • Encourage use of environmentally friendly consumables
• Covid-19 recovery:

  Covid-19 recovery

  Covid-19 Recovery; Covid-19 has had a severe disrupting effect on business and affected the very basis of how the working practices and staff efficiency were conducted and monitored before vs post pandemic readjustment.; ; Twin Technology has been at the forefront of this by capitalising on the use of technology as an advantage in introducing new practices such as remote working and remote meetings and conferences.
• Tackling economic inequality:

  Tackling economic inequality

  Tackling economic equality; In the United Kingdom, there is a visible disparity between the people of the South of England and the rest of the United Kingdom in the North in terms of employment possibilities, levels of earnings, standards of living and affordability. Vast difference in house prices is another example.; ; By the use of appropriate technology, Twin Technology contributes to facilitates concentrating on the skills capabilities and experience of people independent of the geographic location where they might be working from.; ; This is consistent with the stated aim of the British Government of “Levelling up.”
• Equal opportunity:

  Equal opportunity

  It is our policy in recognition of all relevant legislation to ensure that there will be no discrimination on the grounds of colour, race, nationality, religion, gender, marital status, domestic circumstance, disability, sexual orientation, age, or any legal affiliation(s). This is a positive policy and it is the requirement of all staff, employed or contracted, to actively follow these requirements. In Recruitment We will implement selection procedures that ensure this policy is observed. For UK we will ensure that potential employees / Associates are eligible to work in the UK as specified in the Asylum & Immigration Act 1996. Further we ensure that selection will be measured only on the basis of the pre-defined job / project description, qualification and/or experience specification criteria for the requirements of the post. Applicants meeting these criteria will receive an interview and final selection will be based only on the best fit for the criteria of the job / contract. For Supplier / Sub-Contractor Selection We will select suppliers on their capability to meet our and thus our clients' requirements. To ensure this is adhered to, procedures are implemented to specify requirements and selection will be on criteria that includes, please request. For Existing Staff It is the expectation that all existing members of staff, Associates and Trainers will, through the normal course of their duties, observe this equal opportunities policy. It should be noted that this policy must be adopted in all working relationships with all other employees, clients, delegates and the general public. Failure to comply with any element of this equal opportunities policy will result in the employee being disciplined using the disciplinary and grievance procedure and in the case of contracted staff they are liable to be in breach of contract.
• Wellbeing:

  Wellbeing

  Wellbeing; Twin Technology recognises that especially post pandemic, the employee wellbeing in terms of stress management and mental health are of high importance.; ; Any needs amongst employees in this regard are identified in good time and where necessary, adequate treatment and counselling is facilitated.

Pricing

• Price: £5.00 to £99.00 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A demo version is available with skeleton multi-tier set-up to try out for a period of one week where appropriate.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@twintechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.