Stone Technologies Limited Trading as Converge Technology Solutions

Converge – Redstor Education Backup & Recovery

Modern cyberattacks and admin errors put schools at risk of data loss and identity breaches, while native tools leave gaps.

With mixed IT environments, managing multiple backup systems adds cost and complexity. The Education Restore Bundle, powered by CyberSentriq, delivers one affordable solution to protect every platform schools rely on.

Features

• Centralised cloud console for unified backup and recovery management.
• Automated daily backups across all cloud and on‑prem environments.
• Instant restore capability for rapid data and account recovery.
• Immutable backup storage safeguarding data from ransomware attacks.
• Granular item‑level restores for emails, files, and shared drives.
• Agentless deployment simplifying setup and minimising IT workload.
• End‑to‑end encryption protecting data in transit and at rest.
• Real‑time monitoring delivering proactive alerts and status insights.
• Role‑based access controls ensuring secure administrative permissions.
• Scalable architecture supporting multi‑site schools and MAT environments.

Benefits

• Recover lost data instantly to minimise classroom disruption and downtime.
• Automate backups to reduce manual tasks and prevent human errors.
• Restore individual items quickly to resolve incidents faster for staff.
• Manage all backups centrally to simplify daily IT operations.
• Protect every platform consistently to avoid juggling multiple tools.
• Strengthen ransomware resilience to keep learning systems available.
• Deploy protection easily to save time during setup and onboarding.
• Monitor backup health proactively to address issues before they escalate.
• Assign roles securely to streamline admin work across multiple sites.
• Scale protection effortlessly to support growing schools and MATs.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@convergetp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

907951438206722

Contact

Antony Mellor
03332 416 722
tenders@convergetp.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Software quality and life cycle

  • Software change, configuration and process management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: The service stores all backups in two UK‑based datacentres, so data residency is limited to the UK. Microsoft 365 and Google Workspace backups run directly via their APIs and do not require an internet connection to the school site; however, on‑premise systems do require a stable connection for protection and recovery. Some legacy on‑prem environments may need additional configuration. Occasional scheduled maintenance may temporarily affect console access, though backup jobs continue. Optimal use of access controls and monitoring requires modern browsers and compatible identity systems.
• System requirements:
  • Modern web browser required for console access and administration tasks.
  • On‑prem servers need stable internet connectivity for backup operations.
  • Microsoft 365 tenant with API access permissions enabled for backups.
  • Google Workspace tenant with required API scopes and permissions granted.
  • Compatible identity system required for secure role‑based access controls.
  • Supported operating systems needed for optional on‑prem backup agents
  • Adequate local bandwidth required for initial on‑premise data ingestion.

User support

• Email or online ticketing support: Yes
• Support response times: We respond to support queries quickly, with most tickets acknowledged within one hour and the majority resolved the same business day. Priority issues are escalated immediately, ensuring schools get fast, dependable assistance whenever they need it.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Support hours: 09:00–17:00 UK time on weekdays (Business Hours); 24/7/365 support: Available only for Severity 1 issues (critical service-impacting incidents); Support channels: Log a ticket through the RedApp or Support Portal
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We make it easy for new users to get started by combining guided onboarding, self‑service resources and responsive support. Most customers receive an onboarding call, where a specialist walks them through the setup process, explains how to use the RedApp and ensures their initial backup configuration is completed correctly. This gives users confidence from day one.; The RedApp itself includes simple, intuitive workflows that guide users through adding data sources, configuring backup sets, performing restores and managing users. This helps new administrators understand core features without needing technical training.; Comprehensive online documentation provides step‑by‑step instructions for all key tasks, and video tutorials offer visual walk‑throughs of the interface and setup process.; Users can also access built‑in help within the RedApp, allowing them to raise support queries directly while learning the system. Our helpdesk is available during business hours for general onboarding assistance, with extended coverage for critical issues.; Together, the onboarding call, online resources, in‑product guidance and responsive support ensure users can adopt the service smoothly and start protecting their data quickly.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a contract ends, users can extract all their data before their account is closed by using Redstor’s standard restore tools. Customers retain full control and can download or restore all backed‑up data through the RedApp or, for machine backups, through the ESE Agent restore process. Users simply select the data they want to recover, choose a restore location, and download it to their own environment. For large datasets, Redstor also provides the option to export a restore snapshot, allowing data to be copied to local storage or a portable device. This method is typically used when transferring large volumes of data or when internet bandwidth is limited. Once all required data has been retrieved, the customer notifies the provider, and Redstor removes remaining stored copies in line with its data‑retention and deletion processes.
• End-of-contract process: When the contract reaches its end date, customers are given time to retrieve any data they wish to keep. During this period, users maintain full access to the RedApp and can restore or download all backed‑up data using the standard recovery tools. This includes restoring files back into their live systems or downloading data to local storage for long‑term retention.; Once the customer has confirmed that all required data has been extracted, the service is scheduled for closure. Remaining backups stored in Redstor’s UK datacentres are securely deleted in line with data‑protection and retention policies. Account access is then disabled, and no further backups are performed.; ; What’s included in the price; Access to the RedApp for managing and restoring data during the contract.; Unlimited restores and data extraction via standard backup and recovery tools.; Secure deletion of all remaining data once the contract ends.; Support during the offboarding period to ensure successful data retrieval.; ; What’s an additional cost; Specialist assistance for complex migrations or large‑scale data exports.; Any optional ongoing storage or extended access period if the customer requests additional time beyond the agreed offboarding window.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is delivered through the RedApp, which runs in a modern web browser. While Redstor does not provide a dedicated mobile app, the RedApp interface is fully accessible from mobile browsers, allowing users to view backup status, access support, and log tickets on the move. Redstor also enables ticket submission directly within the RedApp from any device, including mobile, via Redstor Instant Assistance
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is accessed through the RedApp, a modern, browser‑based management console designed for simplicity and ease of use. The interface provides a clean, intuitive dashboard showing backup status, protected systems, alerts, and recovery options at a glance. Users can quickly navigate between tenants, sites, or services using the sidebar, making it suitable for multi‑school or MAT environments.; Actions such as initiating restores, configuring protection, viewing logs, or raising support tickets are completed through straightforward menus and guided workflows. The interface is fully cloud‑hosted, requires no local installation, and is accessible from desktops, laptops, and mobile browsers.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Unknown
• API: Yes
• What users can and can't do using the API: Redstor offers an API called RedAPI, which allows organisations to automate routine tasks or integrate Redstor with other systems they already use. This means customers can automatically view backup status, manage users, or collect reporting data without needing to log into the dashboard manually. The API uses standard, modern web technology and is available through the RedApp for customers who need automation or integration capabilities.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: What can be customised; Protected data sources (Microsoft 365, Google Workspace, machines) and backup sets/retention.; Notifications and scheduled email reports.; Users, roles, and organisation structure (partners, customers/companies). ; Automation/integration via the RedAPI (service accounts, programmatic actions). ; ; How users can customise; Use the RedApp to add products, configure backup sets, include/exclude data, and manage retention from the sidebar and settings pages.; Configure user management and schedule reporting within RedApp settings.; ; Who can customise; ; Admins: Configure their organisation’s products, backup sets, users, and reports within the RedApp.; Standard/limited users: View status and perform permitted actions (e.g., restores) as assigned by admins.

Scaling

• Independence of resources: We ensure users aren’t impacted by others through multi‑tenant isolation, meaning each customer’s data and processes run independently. Our cloud‑first architecture scales quickly without hardware limits, absorbing demand spikes. Dual UK data centres distribute load and maintain resilience. InstantData streaming ensures fast restores even during high demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide metrics covering backup success rates, data volumes protected, and restore performance, including InstantData recovery times and on‑demand access availability. Immutable dual‑location storage status and malware‑scanning outcomes are monitored to ensure compliance with DfE, NCSC and RPA guidelines. Centralised dashboards report protection coverage across Microsoft 365, Google Workspace, servers and endpoints, with SLA‑based support response metrics ranging from one hour to forty‑eight hours.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cybersentriq (Redstor)

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: We protect data at rest using AES‑256‑GCM encryption, ensuring all stored data is tamper‑proof and integrity‑checked. Each customer’s data is encrypted with a unique encryption key, which cannot be accessed by Redstor staff, guaranteeing strong tenant separation. Corrupted or missing blocks are automatically detected and re‑transmitted to maintain data integrity. Additionally, our internal controls operate under ISO 27001, ISO 9001 and ISO 22301 certifications, ensuring robust security, quality management and business continuity for all stored data.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export their data by restoring it through the RedApp or ESE Agent and downloading it to their own systems. For larger datasets, they can create a restore snapshot and copy the data to local storage. Machine backups can also be exported as backup snapshots to USB drives or network shares.
• Data export formats:
  • CSV
  • ODF
  • Other
• Data import formats:
  • CSV
  • ODF
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: We protect data within our network using AES‑256‑GCM encryption at rest, ensuring all stored data remains tamper‑proof and secure. Data blocks are verified for integrity during storage, with automatic detection and retransmission of any corrupted blocks. Each customer has a unique encryption key that cannot be accessed by Redstor staff, ensuring strict logical separation between tenants. All internal data handling follows ISO‑27001, ISO‑9001 and ISO‑22301 certified controls for security, quality and business continuity.

Availability and resilience

• Guaranteed availability: We design for high availability through dual, geographically separate UK data centres holding two copies of customer data and enabling immediate restores; planned maintenance is notified at least 7 days in advance. Backups are immutable and stored in separate UK locations, improving resilience against outages and ransomware.
• Approach to resilience: Our service is architected for resilience through dual, geographically separate UK data centres, holding two copies of customer data and enabling immediate restores; planned maintenance is notified at least seven days in advance to minimise disruption. Backups are immutable, stored in separate UK locations, and aligned with DfE/NCSC/RPA guidance, reducing ransomware and outage risk.; ; Data is encrypted end‑to‑end and at rest (AES‑256‑GCM). Integrity checks detect corruption or missing blocks and automatically retransmit them, ensuring durable storage even during transient issues. InstantData™ streaming gives users rapid access while full restores complete in the background, limiting downtime during incidents.; ; Centralised management and monitoring across estates provide visibility of backup success, coverage and restore performance, enabling proactive capacity planning and rapid fault isolation. Multi‑tenant logical isolation prevents cross‑tenant contention and maintains consistent performance under load.; ; Operational resilience is reinforced by ISO‑27001, ISO‑22301 and ISO‑9001 certifications, evidencing mature security, business continuity and quality processes. Combined with UK‑based support SLAs (1–48 hours response and 24×7 phone support), we rapidly intervene if service quality degrades.
• Outage reporting: Our service reports outages through a dedicated Service Status board, which provides real‑time information on any disruption, degradation or planned maintenance. Users are advised to bookmark and monitor the Service Status board to receive updates on incidents as they occur.; ; If an outage affects a user, details and impact can also be tracked through the support ticketing system, which automatically provides confirmation emails and ongoing communication until resolution. Users may log tickets via the Support Portal or directly through the RedApp’s Instant Assistance feature, ensuring any outage‑related issue is formally recorded and tracked.; ; Additionally, Redstor support consultants are available during published service hours, with 24/7/365 availability for Severity 1 issues, allowing urgent reporting of widespread outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Per‑account encryption keys used for data access, which must be supplied by the user during recovery and cannot be retrieved by Redstor staff. This acts as an additional authentication factor for data access.
• Access restrictions in management interfaces and support channels: Access to Redstor management interfaces is restricted through granular role‑based access control, with permissions defined per user or group to ensure least‑privilege operation. Redstor supports both Classic and Tenant Users, enabling organisations to control authentication through their own identity systems where required. Two‑factor authentication is enforced for RedApp users to enhance security.; Support channels require authenticated access via the Redstor support portal, with all interactions logged and kept private within a secure ticketing system
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 9001, ISO 22301, SOC 2 Type 1, SOC 2 Type 2, HIPAA.
• Information security policies and processes: We operate under a formal Information Security Management System certified to ISO/IEC 27001, with complementary governance certifications ISO 9001, ISO 22301, and SOC 2 (Type 1 & 2). Policies cover risk management, access control, encryption, incident response, business continuity, and supplier assurance, and are reviewed regularly under audit.; ; Technical controls require TLS for all communications and AES‑256‑GCM encryption at rest, with per‑customer keys that Redstor staff cannot access; integrity checks automatically detect and retransmit corrupted blocks.; ; Reporting structure: operational issues and incidents are logged via the Support Portal/RedApp, generating trackable tickets; Severity 1 incidents have 24/7/365 coverage. A Service Status board communicates outages and maintenance updates.; ; Policy enforcement: centralised consoles and audits verify backup success, retention, recovery tests, and malware‑scan outcomes; compliance is evidenced through certification audits and documented SLAs.; ; This governance framework ensures policies are implemented, monitored, and continuously improved, with clear lines for escalation, customer notification, and remediation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We operate an ISO/IEC 27001‑certified ISMS with documented configuration, asset, and change controls. Service components are inventoried and tracked through their lifecycle in central consoles, with dual‑site copies and immediate restore readiness, and planned maintenance communicated at least seven days in advance.; ; Changes follow a formal workflow: request, impact assessment, approval, implementation, and post‑change review. Security impact is assessed against encryption, access control, availability and continuity requirements; weaker protocols are blocked and TLS 1.2 enforced, with data integrity checks and per‑tenant key separation verified before release.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We assess threats through the controls and continuous risk‑management processes required under our ISO/IEC 27001 and SOC 2 Type I & II certifications, which mandate ongoing vulnerability assessment, monitoring, and security review. Patches and software updates are applied promptly as part of Redstor’s formally governed update process, with new releases and security fixes deployed automatically to customers. Threat intelligence is sourced from our audited security frameworks and operational controls, including encryption enforcement, integrity validation and TLS‑based security requirements described in our security overview.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We detect potential compromises through the controls required under ISO/IEC 27001 and SOC 2, including continuous security monitoring, audit logging and integrity checks that identify suspicious behaviour or corrupted data blocks. When a potential compromise is identified, an alert is raised and customers can track it through the Support Portal/RedApp ticketing system, supported by the real‑time Service Status board. Severity 1 incidents receive 24/7/365 response from Redstor’s support desks, ensuring immediate investigation and remediation.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We follow predefined incident‑management processes governed by our ISO/IEC 27001, ISO 22301, and SOC 2 certified controls, ensuring structured handling of common operational and security events. Users report incidents through the Support Portal or via the RedApp using Redstor Instant Assistance, which generates a trackable ticket; major issues are also visible on the Service Status board. For Severity 1 incidents, our support desks operate 24/7/365, providing rapid triage and response. Incident reports and updates are provided directly through the ticketing system, ensuring transparent communication throughout the resolution process.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.3%
• Between £1,000,001 and £2,500,000: 0.4%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.75%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Friday 4 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Saturday 25 October 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 49effaaa-2455-4f07-b6bb-4ef98d66a985
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5c10380c-bd62-47e4-a31b-ffb1d157a207
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@convergetp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.