ASC SOFTWARE LIMITED

Assetminder

Fleet & Asset Management and Commercial Vehicle workshop software application. Compliance Driver & Maintenance Inspections ,Workshop Resource & PMI planner ,Stock and Purchase order system ,Mobile for offsite work ,Labour control tools ,Tyre and wheel torque management ,Maintenance workshop management ,Vendor Management Financial Integration

Features

• Total cost of ownership (Asset Management)
• Compliance, Driver inspections & Maintenance planning
• Mobile for off site work
• Stock and purchase ordering
• Maintenance workshop management
• Real-time reporting
• Tyre management
• Vendor management

Benefits

• Track fitter time, parts and supplies consumed
• Publish reports from multiple devices
• 24/7 secure access to asset maintenance history from any browser
• Assetminder will integrate with most accounting systems
• Customisable, electronic inspection software, runs on any device
• Driver daily check reports are uploaded to a central dashboard
• Automatically generate and send reports at regular scheduled intervals

£48 to £1,560 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dave.nolan@asc.ie. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

908015470476057

Contact

Dave Nolan
+447980754476
dave.nolan@asc.ie

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Yes we recommend certain mobile devices that we know work well. However our support covers the actual software and not devices.
• System requirements: Web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond asap within an hour, response times may be longer at weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Assetminder Support Chat is embedded into the Assetminder software, enabling users to chat with out support team, create support tickets etc.
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: The Assetminder support team can be accessed by telephone/email/online chat system. The support desk employs a team of software experts with IT qualifications. The support hours are from 7AM - 5PM Monday to Friday.; We have implemented an automated, 24/7 online helpdesk and ticket registration system. Customers can report any issue through this system as well as any supporting material. Online documentation can be accessed to check on processes/procedures and "How To" guides.; There is an online support chat facility integrated within the application.; We provide an assigned Customer Success Manager to assure a smooth transition and a pathway to escalate any issues.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We use the onboard.io software to help customers onboard and provide visibility on their progress.; We can offer onsite and online training, This is dependant on the customer requirements.; We have implemented an automated, 24/7 online helpdesk and an online documentation can be accessed to check on processes/procedures and "How To" guides
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users will have access to simple business intelligence report system that outputs via CSV
• End-of-contract process: No additional cost ,; The customer will give notice prior to terminate before the contract expires, ; Usually they would run reports to extract data for importing to the new supplier's software

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile application is used by drivers to perform walk around checks on a vehicle.; The mobile application is used by technicians to perform inspections on vehicles, work on job cards, record labour, add parts, rectify defects, add notes etc.; The desktop web site is used by office and admin staff to view/create/update:; • Jobs; • Parts; • Purchase Orders; • Sales Orders; • Inspections/Defects; • Vendor Repair; • Vehicles (Status/VOR etc); • Customers/Suppliers; • Reports; • Administration
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Mobile app - touchscreen and barcode scanner to ensure ease of use. Speech to text input can also be used.; ; Desktop - Intuitive, browser based application that utilises the latest web technologies.
• Accessibility standards: None or don’t know
• Description of accessibility: The mobile app makes use of touchscreen and barcode scanner. Speech to text input can also be used.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: The Assetminder API layer is based on Rest web services that return JSON data. For example, to read data, an HTTP Get command is made to call an API method. ; ; Some of the common features that are available through our API are: ; - Vehicles - View vehicle details, create new vehicle ; - Jobs - View job details, create new job, assign fitters to job ; - Brake Test - View brake test details, create a brake test, post results ; - Finance - bulk export of invoice data ; ; A complete list of API methods is available in Swagger format
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Software can be used to customise each customer branding etc.

Scaling

• Independence of resources: Kubernetes based architecture means means that resources can be automatically scaled up as necessary.

Analytics

• Service usage metrics: Yes
• Metrics types: Reports such as:; Jobs; Parts; Purchase Orders; Sales Orders; Inspections/Defects; Vendor Repair; Vehicles (Status/VOR etc); Customers/Suppliers
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The user can run standard and custom reports through our business intelligence reporting and export to CSV & PDF.; Data also available through API.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The use of load balancers and Kubernetes node clustering allows the system to check for failing nodes and automatically spin up new nodes in the event of failure.
• Approach to resilience: Resilience is achieved by using a load balanced Kubernetes-based; architecture.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: At user set-up time, users are assigned roles to which are attached permissions. The solution also includes API-based permissions that are user-specific.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DQS
• ISO/IEC 27001 accreditation date: 25/01/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 13/04/2022
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: ISO 27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow change management best practices throughout the SDLC.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Available upon request
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Available upon request
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All communication is managed through our support desk where severity and impact are assessed and if necessary escalated to the appropriate teams.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We have switched to a hybrid working model to reduce travel and emissions. Initiated electric vehicles policy.

Pricing

• Price: £48 to £1,560 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A general use of our application & software on an 8 week trial.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dave.nolan@asc.ie. Tell them what format you need. It will help if you say what assistive technology you use.