BOXXE LIMITED

boxxe Cloudflare Zero Trust Network Access

Stop data loss, malware, phishing and ransomware attacks with the most performant Zero Trust application access and Internet browsing platform. Replace legacy security perimeters with Cloudflare global edge, making the Internet faster and safer for your teams. Verify, filter, Isolate, inspect all devices you manage and devices you don’t.

Features

• ZTNA with integrated DNS Filtering and Browser Isolation options
• Ability to integrate with any identity provider
• Ability to work with a client or client less
• Augment or replace your traditional VPN
• Zero Trust platform is 100% integrated with other Cloudflare services
• Fastest Internet access with global Anycast network. 100% uptime SLA
• Cloud delivered and independently certified solution (FIPS/ISO etc)
• EU/UK localised data storage with GDPR compliance
• Supports any end point and connectors for any application
• Certified to PCI, SOC, ISO Ofcom complaint standards

Benefits

• Connect any user to any application without exposing your network
• Browser isolation to isolate end users from the web
• Gateway based agentless option for any user or any application
• Block phishing and malware before they strike
• Compliant with NIST Zero Trust principles of least privilege
• Protect any application and enforce device aware policies
• Replaces a user’s VPN providing a much better user experience
• Stop phishing, Business Email Compromise (BEC), email supply chain attacks
• Fastest performance, all services <50ms from 95% of Internet users
• Anycast network across 250+ locations with 100% SLA uptime

£0 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

908203532023475

Contact

Gemma Franklin
07704551950
tenders@boxxe.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: The service provides secure access to any on premise or cloud hosted customer application
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements: Fully cloud based solution requires Internet connectivity

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Phone, chat, and email support with median response time of 15 minutes. For critical business issues, Enterprise customers have access to our 24/7/365 emergency phone support hotline
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Cloudflare provides the delivery of the content ensuring speed, reliability, and security. The WCAG 2.0 standards would not apply as the proposed solution is not providing the content but delivering and securing it.
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Enterprise customers can choose between Enterprise support and Premium Support. Premium Enterprise support includes increased SLA response times and prioritised ticket handling. Enterprise is included as a part of the standard Enterprise contract. Premium Support pricing is bespoke. Premium customers receive a dedicated Customer Success Manager and Customer Solutions Engineer.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Cloudflare assists enterprise customers start using our service in a consultative manner using various methods, including remote and on-site and written documentation.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: The Cloudflare User Interface includes data aggregation logs, which include audit logs (log of every action taken within the interface and change to an account setting), as well as HTTP request logs. Data can be extracted via API in aggregate, or individual requests can be downloaded from the UI directly. Upon ending a contract, Cloudflare will advise customers on capturing all these data prior to account termination.
• End-of-contract process: Via reports or SIEM investigations

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: API integration into the customer's email system, administered via the web based management console
• Accessibility standards: None or don’t know
• Description of accessibility: N/A
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: The Cloudflare API exposes the entire Cloudflare functionality via a programmatic interface. You can manage your account settings, configure products, and develop applications using the Cloudflare API.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The solution is designed to replace VPNs and shield applications from attack therefore the customisation options are very deep and range around setting policies for secure access to systems.

Scaling

• Independence of resources: Cloud Email Security is provided by Cloudflare's Anycast architecture and software-based security implementation to ensure high reliability and scalability across our 270+ data centres, facilitating up to a 142 TB/sec throughput.; ; All of our services run on all of our servers, in every data centre, paired with a 100% Anycast architecture. Anycast network routing is able to route incoming connection requests across multiple data centres

Analytics

• Service usage metrics: Yes
• Metrics types: The Cloudflare Teams dashboard (https://dash.teams.cloudflare.com/) allows users to track admin activity, user activity, and seat usage.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Cloudflare

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via reports or SIEM investigations
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: N/A aside from identity synchronisation with a customer's IDP

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 100% uptime guarantee
• Approach to resilience: Cloudflare's network is based on Anycast routing, any one of thousands of servers in 270+ locations around the world is able to provide all of our service functionality on a given IP address. The network is the most interconnected network in the world - present in more Internet Exchanges globally than any other. The network is designed to cope with many nodes on the network map becoming unavailable and still providing service.; ; Data centres are regularly taken offline for among other reasons maintenance without any service degradation. Should a certain location become unavailable due to high load from an attack, we will proactively re-route our prioritised Enterprise service level customers to ensure the minimal impact is seen for your application users in that region. ; ; Within each datacenter, no single server/node is responsible for any service. These are also distributed across all metals such that server failures, hardware or networking issues won't impact the service/performance of our customers.
• Outage reporting: Public dashboard, email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: User name and password with 2-factor authentication/Single Sign On via standards based strong authentication methods i.e. using a customer's choice of federated identity if available
• Access restrictions in management interfaces and support channels: Loudflare provisions access based on the principles of least privilege and need to know. Additional access must be requested via our internal ticketing system and it requires both a legitimate business reason and manager approval. Logging and Monitoring Policy requires logging of activities in critical systems. We perform quarterly access reviews for privileged access; ; Cloudflare's 24/7 Detection and Response team monitors logs/alerts for malicious activity on both servers and endpoints.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Other
• Description of management access authentication: 2-factor authentication/Single Sign on

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Aprio, LLP
• ISO/IEC 27001 accreditation date: 24/08/2020
• What the ISO/IEC 27001 doesn’t cover: Out of the controls within ISO 27001 only two items were not applicable and those are: A8.3.3 – Media Handling; BeyondTrust does not transfer physical media A14.2.7 – Outsourced Development; BeyondTrust does not outsource software development.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 17/03/2017
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self-certified, Level 4
• PCI DSS accreditation date: 07/07/2021
• What the PCI DSS doesn’t cover: BeyondTrust's solutions/development practices.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: https://www.beyondtrust.com/security/industry-certifications

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Cloudflare has the following certifications/external accredited audits for compliance with these standards:; ISO 27001:2013; ISO 27701:2019; ISO 27018; SOC 2 Type II; PCI DSS 3.2.1; ; Cloudflare has a security team made up of approx.70 individuals. Our security team is headed by the Chief Security Officer and contains: Governance Risk and Compliance, Program Management Organisation, Product Security (App Sec), Engineering (Edge), Incident Response/Threat Intel, and Physical Security. Each of those directs has team members that report directly to them.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Changes to server configurations are tracked via Cloudflare's ticketing system. These changes are peer reviewed and receive additional review by a member of the Site Reliability Engineering team. Major changes require rollback procedures and are vetted for potential impact to products and services.; ; Major releases undergo Security Architecture reviews.Cloudflare conducts static code scans of its code base. Cloudflare also scans its dependencies for vulnerabilities.; ; Enterprise risk assessments are conducted annually, and targeted risk assessments are conducted throughout the year. Risks also include vulnerabilities and deficiencies that are observed by other teams.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Cloudflare's Vulnerability Management Policy is aligned with PCI-DSS, ISO27001, and SOC 2. Cloudflare subscribes to intelligence feeds and leverages open source vulnerability databases such as the NVD. Cloudflare has a Bug Bounty program in place which leverages a community of security researchers to uncover vulnerabilities that may have been missed by our penetration test.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: A 24/7 Detection and Response team monitors logs/alerts for malicious activity on both servers and endpoints.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Users can report incidents via the Cloudflare dashboard or Enterprise phone line. Cloudflare also monitors other channels, such as social media, to ensure that we are aware of any potential issue in the provision of service. Pre-defined processes exist for incident management, including common events. Incidents are subject to Cloudflare's Security Incident Response Policy, which includes requirements for root cause analysis and full reporting.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  boxxe is committed to supporting environmental protection and improvement and to delivering and influencing environmentally conscious solutions to address the critical issue of climate change, focusing on achieving net zero greenhouse gas emissions and influencing all stakeholders towards environmental protection and improvement. ; Our latest Carbon Reduction Plan, available on our website confirms we are carbon neutral across all sources of emissions through investing in the Carbon Exchange-Traded Commodity. We aim to reach Net Zero by 2050 at the latest through emissions reduction initiatives e.g. renewable electricity procurement and supplier engagement.; Environmental protection is embedded in everything boxxe does and offers and we are proud to have been named as a finalist in the Best Value Chain Initiative category at the CRN Sustainability in Tech Awards 2024. ; We maintain an accredited ISO 14001 Environmental Management System covering the entire scope of our business, and our goal is to be recognized as the UK’s most sustainable IT reseller and service provider.; boxxe is committed to adopting, promoting, and implementing the principles of a Circular Economy and have developed a Circular Management Plan which articulates our strategy for waste minimisation and the enhancement of material reuse and recycling in our operations and the products we supply. This underscores our dedication to environmental stewardship, resource efficiency, and sustainable growth, driven by innovative and accountable resource and waste management practices.; We ensure that our supply chain is aware of and understand our environmental policies and we work with them to manage and continuously improve their environmental performance. We prioritise the purchase of recycled, recyclable, or re-furbished products and materials where these alternatives are available, economical, and suitable.; We conform to WEEE regulations and seek to sustainably reduce, reuse, and recycle, to ensure we and our customers minimise the impact of IT waste on the environment.

  Covid-19 recovery

  The COVID-19 pandemic fundamentally changed boxxe’s ways of working, leading us to implement a fully remote workforce to maintain customer service and operational functionality during the crisis. This transition enabled us to develop and implement a "Work from Anywhere in the UK" policy. By allowing our employees to work from any location, we have broadened our recruitment reach, enabling us to attract the best talent regardless of their geographic location. This approach has reduced barriers to inclusion, enhanced employee retention, and supported a healthier work-life balance. Additionally, remote recruitment strategies have allowed us to target candidates from areas particularly impacted by Covid-19, thereby positively contributing to their local economic recovery.; Recognising the significant skills shortages highlighted by the pandemic within the IT industry, we have taken proactive steps to retain and enhance our workforce's capabilities. We encourage continuous training and development in our employees' respective fields of expertise. Experienced staff and external specialists provide mentoring, offering a hands-on learning experience that ensures the effective application of newly acquired skills. Moreover, we are committed to inspiring the next generation by inviting local youth to experience the day-to-day life of our tech teams and organising regular hackathons and think tanks for soon-to-be graduates, providing them with career guidance.; Building on our pandemic experiences, we have developed a robust business continuity plan, ensuring that we are well-prepared to maintain uninterrupted service in the event of a similar crisis. It is worth noting that during the height of COVID-19, our strategies allowed us to maintain seamless business operations, underscoring our resilience and adaptability in challenging times. This foundation not only prepares us for future challenges but also reinforces our commitment to innovation and excellence in a post-pandemic world.

  Tackling economic inequality

  boxxe is committed to addressing disparities in employment, skills, and pay within our workforce and across our supply chain. Our ‘Work from Anywhere in the UK’ policy allows us to recruit the best talent regardless of their geographic location, removing barriers to inclusion, improving retention, and promoting a healthier work-life balance. By enabling staff to work remotely, we foster collaboration and create more equitable opportunities for all potential and current boxxe employees.; To address the skills shortages in tech industry, we invest in our staff’s continuous in-work skills development, facilitating career progression and helping retain talent. All staff have access to on-demand learning opportunities, available irrespective of role or seniority. We provide funding for a variety of training programs: specialist vendor/industry accreditations and professional qualifications. Experienced staff provide mentoring, ensuring that newly acquired skills are applied effectively.; We are dedicated to maintaining a robust and diverse supply chain by actively supporting SMEs, startups, and specialist suppliers. We invite these partners to collaborate with us, providing them with a route to market and guidance on best practices in industry and environmental, social, and governance (ESG) standards. Moreover, we have created the boxxe Community, where every employee can contribute 11½ days each year to support community and social value activities. We prioritise a local-first approach to giving, ensuring that support reaches grassroots charities and local causes where it is needed most. This includes our involvement in the 'Graduation to Employment' programme where experienced personnel volunteer to provide career coaching to university graduates.; Through the boxxe Academy, we offer apprenticeships and seasonal internships to encourage the next generation into IT. We welcome interns and apprentices to our customer service, HR, service delivery, and service delivery teams, providing them with all-round experience to kick-start a career in tech.

  Equal opportunity

  Equal opportunities, and our dedication to DEI are rooted in our mission to Making Tech Human.; boxxe is committed to a workforce that reflects diverse populations with the skills to drive a compassionate and inclusive culture and a genuine sense of belonging. We embed inclusivity, celebrate uniqueness, and foster collaboration to eradicate inequalities in employment, skills, and pay in our workforce and our supply chain.; Recruitment is focused on inclusivity and fairness, encouraging diversity in ethnicity, gender, sexuality, and socio-economic backgrounds by anonymising our candidates, concentrating on the alignment of their skills and experience, reducing conscious or unconscious bias. Our Competency Framework gives employees clear guidance on progression and developing the necessary competencies for higher level roles, integrating both technical and behavioural aspects in a Skills Matrix, and mapping out potential career paths. We offer online training and invest in our staff’s professional qualifications. Our annual pay review maintains market-aligned salaries, and we are a certified Real Living Wage employer. We offer enhanced, inclusive family policies including maternity, parental, and fertility-treatment paid leave. ; We hold Flexa accreditation and operate a ‘Work from Anywhere in the UK’ policy which enhances accessibility for candidates facing barriers to inclusion, bolsters retention and facilitates a healthier work-life balance. We are a Level 1 Disability Confident Committed employer, aiming to achieve Level 2 by 2025. We actively address underrepresentation, particularly women in tech, and racial inequality as a founding member of Technology, Community for Racial Equality. We are proud of our advancement of female leadership, recognised at the CRN Women & Diversity in Channel Awards 2023. Our involvement with the Stonewall Diversity Champions reflects our dedication to LGBTQ+ allyship. ; As a silver accredited Armed Forces Covenant member, we work to help create employment opportunities for ex-service personnel and support staff who are military reservists.

  Wellbeing

  boxxe’s Wellbeing Strategy, built on direct feedback from our employees, reflects our dedication to prioritising our workforce’s mental, physical, social, and financial wellbeing. This holistic approach recognises the importance of a comprehensive support system for overall health, satisfaction, and effectiveness of the workforce. We adhere to the Mental Health at Work Commitment and incorporate elements from the Thriving at Work guidance, despite being an organisation of less than 500 employees. This includes tailored mental health support, financial advice and low interest support loans, an EPA, occupational health support, and counselling services provided in-house by Mental Health First Aiders.; We champion a healthy workplace environment through the Mindful Business Charter, which emphasises removing unnecessary stress and promoting mental wellbeing with strategies including smart meetings, respecting rest periods, and mindful delegation. This charter serves as a guideline for all employees on small, practical changes to safeguard personal and colleague health.; To encourage open discussions about health, we foster a supportive culture where physical and mental health issues can be openly discussed, creating a safe space for employees to express concerns. We encourage our staff to participate in the boxxe Community programme, which has been shown to positively impact physical and mental wellbeing.; Our proactive engagement with the workforce includes regular wellbeing surveys, specialised training for managing stress at work, and comprehensive health benefits that cover physical and mental resources. We promote active lifestyles through incentivised physical activities, and we maintain health and safety standards in line with our ISO 45001 accreditation. We ensure wellbeing extends to our supply chain through our Supplier Code of Conduct, emphasising the importance of ethical standards and worker health and wellbeing, demonstrating our dedication to fostering a culture of health and wellbeing across all facets of our operations.

Pricing

• Price: £0 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.