SOMERFORD ASSOCIATES LIMITED

OneSpan Sign - Electronic Signature, eSign, Digital Signature

OneSpan Sign allows to securely, view, approve, automate and eSign documents and forms using digital signatures in accordance with Trust Services and Electronic Identification (eIDAS). The platform is offered as ‘out-of-the-box’ application and as a tool for application developers to rapidly integrate e-signature functionality.

Features

• Ease to use from any device, Web and Mobile
• Enforceable signing workflow, multiple authentication, signature methods, data capture
• Optimised and responsive for all devices
• Extensive white labelling. Users see your brand throughout the process
• Advanced Security, documents tamper-evident sealed per signer
• At 2 level audit trails: Signed Document & Summary
• Use out-of-box WebUI, drag-and-drop, templates and forms
• Simple, modern RESTful API's
• Hosted on redundant and resilient cloud infrastructures, deliver 99.9% uptime
• Flexible authentication/identification of signers including IDV

Benefits

• Avoid business processes falling to paper when signatures are required
• Visibility over the overall process with real-time status feedback
• Improve compliance, records visibility, eliminate Not In Good Order
• Improve experience for all users (senders, signers, developers, auditors, legal)
• Mobile support for obtaining / e-signing documents on the go
• Flexible solution for both internal use and external use cases
• Scalable platform–without compromising performance or security
• Increased automation in your workflows by adding e-signatures
• Increase completion rates and reduce friction with white-labelling capability

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

908575886596166

Contact

Penny Harrison
07897075103
info@somerfordassociates.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Document
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Pre-built connector to application such as Microsoft Sharepoint, Microsoft Office, Microsoft Dynamics CRM, SalesForce, SalesForce CPQ, Box, Nintex Workflow, Drawloop, Open Text Exstream, Selected IBM solutions. Laser Fiche, Pega Systems, selected Oracle Solution.; Can be integrated into any web and mobile application or core systems.
• Cloud deployment model: Public cloud
• Service constraints: 99.9% availability
• System requirements: Fully browser based experience requiring no software installation on client

User support

• Email or online ticketing support: Yes
• Support response times: Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Very easy and intuitive to use and comes complete with walk thorough visual indication of next steps. Full online documentation and video's available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Documents, data and evidence may be extracted via the API - most of our customers will do this on a rolling basis.
• End-of-contract process: Service agreement typically stipulates that the customer is given a reasonable amount of time (months) to retrieve any data they require.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive design, for small form devices.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: Onespan Sign WebUI is built using the Onespan Sign API.; The service OneSpan Sign provides a complete Electronic Signature Process Management platform for the Web, including preparing, distributing, reviewing, signing, and downloading documents. OneSpan Sign Application is the product's front end. Users, administrators, and integrators can interact with the Application using its GUI. Find more information https://community.onespan.com/documentation/onespan-sign/guides/quick-start-guides/user/product-overview?origin=docsesignlive#Architec
• Accessibility standards: EN 301 549
• Accessibility testing: Tests done with widely used screen reader (JAWS); Confirm tags found in source documents remain available throughout e-signature process; Tests done with OS-provided assistive tools, e.g. zooming, high contrast color scheme
• API: Yes
• What users can and can't do using the API: ESignLive WebUI is built using the eSignLive API therefore all operations are accessible via the API. Additionally, extra features are available via the API that have not yet been implemented in the WebUI.; https://community.onespan.com/products/onespan-sign/sandbox
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Complete customisation white labelling (branding).; Extensive configuration of UI.; Event notification service.; Out-of-box usage or full integration using prebuilt connectors or API.

Scaling

• Independence of resources: Platform used has service elasticity. Additional resource such as CPU, RAM may be "dialed in" as required.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of transactions, documents, signers and status. Elapsed timing between actions of the signing process.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: OneSpan

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: In compliance with SOC2
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Documents, data and evidence may be extracted via the API.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • JSON
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • PDF
  • DOCX
  • Any format printable via Windows using OneSpan Sign print Driver.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: IP ranges, whitelisting and blacklisting
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Strong 2FA access required

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: Load is balanced between multiple nodes at every level: user interface, business logic & data;; Redundant power sources; Redundant connections to the Internet; Data is replicated in real time to geographically separate disaster recovery environment
• Outage reporting: Publically available Trust Centre (https://trust.onespan.com/) and customer notifications of any disruptions to service.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Questions & Answers, Knowledge Based Authentication, SMS code; ; There are 2 main user types that access the service:; SENDERS: Logon to the OneSpan Sign service to create, send and sign document packages.; SIGNERS: Notified by OneSpan Sign, use prescribed authentication step before viewing and eSigning documents.; ; OneSpan Sign Authentication can be handled by any Identity Provider supporting SAML 2.0
• Access restrictions in management interfaces and support channels: No access to management interfaces outside of OneSpan Sign employees
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: In compliance with SOC2
• Information security policies and processes: Onespan Sign has a comprehensive set of security policies and standards that includes a Corporate Information Security Policy, approved by Senior Management.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Internally developed Change Management Standard and Change Management Process.; Requests For Changes (RFCs) require formal Change Advisory Board (CAB) approval. CAB analysis and decisions are documented.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Information Security Director is responsible for ensuring that monitoring for vulnerabilities and threats; against the organization. Vulnerability assessments are to be performed on a weekly basis. Vulnerabilities are ranked (none to critical) and re-mediated accordingly.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Internally developed Monitoring and logging standard. Additional measures implemented to comply with the requirements of Health Insurance Portability and Accountability Act (HIPAA).; All administrative accesses to the system are logged, as well as all Database accesses. Host intrusion detection systems are also in place on all hosts. Events are correlated centrally using a Security Incident and Events Management (SIEM) system. Reports are reviewed daily, and thresholds are set for alarms to be sent to 24/7 support personnel.
• Incident management type: Supplier-defined controls
• Incident management approach: The Information Security Incident Response Team (ISIRT) is responsible for receiving and responding to computer security incident reports and activity. Once an event has been classified as an incident, the ISIRT assesses, contains and eradicates the source of the incident.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We do offer a Free Sandbox Test account
• Link to free trial: https://www.onespan.com/products/esignature/sandbox

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1%
• Over £5,000,001: 1%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SGS
• ISO 9001 accreditation date: Tuesday 15 March 2022
• What the ISO 9001 doesn’t cover: As our staff are a fully remote workforce the company physical office location is not covered. Clause 7.1.5 (calibration) is not in the scope. ISO 9001 does not cover financial processes.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F416f438-c625-443c-8b8d-a1b8f3b804e3
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8d0e7cb8-30a3-4374-b713-d15f8d7f0c7d
• Other security certifications: Yes
• Any other security certifications: IASME Cyber Assurance Level 1 Certificate

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.