BYTES SOFTWARE SERVICES LIMITED

Verto Pro

Verto Pro is a ready-to-go project, programme and portfolio (PPM) solution, delivering the full Verto P3M feature set without complex configuration. Integrated with Microsoft Teams and M365, it enables rapid onboarding with built-in best practice, e-learning, UK-based human support, and access to the Verto community, User Group and Spotlight Sessions.

Features

• Portfolio, Programme and Project Management
• MS Teams and M365 integration
• Governance, Risk and Compliance (GRC)
• Dashboards and Reporting
• PMO management
• Resource management and Timesheeting
• Finance, Benefit, RAID management
• Tasks and Milestones (Gantt / Scheduling / Planning)
• Work collaboration, Kanban Boards and File Sharing
• Embedded AI

Benefits

• Significant cost and time saving
• Significant cost and time saving
• Real time management information
• Teal-time, Automated, configurable dashboards and reports
• Single Source of Truth
• Use AI and Co-Pilot to create Structure from Unstructured Data
• Links project outputs to performance outcomes
• Combines work collaboration with project management
• Supports mobile, and Hybrid working
• Browser and MS Teams access with single sign on (SSO)

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

908948750465344

Contact

Richard Read
01372 418 500
tenders@bytes.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Project and portfolio management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Browsers: Vendor Supported Versions of Edge, Chrome & Safari
  • MS Teams: Vendor Supported Releases

User support

• Email or online ticketing support: Yes
• Support response times: Monday to Friday 8:30am to 5:30pm
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Monday to Friday 8:30am to 5:30pm; All Customers get the same level of support, regardless of size. Support includes our online knowledge hub and direct access to system experts via the system and email.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training using MS Teams and a comprehensive online knowledge hub are all provided to help users start using the service. There are also options for elements such as maturity assessments, goal setting exercises and change management support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Word
  • Excel
• End-of-contract data extraction: A full database backup which will contain ALL user data will be supplied at the the end of contract.
• End-of-contract process: A full Database backup of the customers data will be made available for secure download. All data will be removed from our servers.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The product is accessible using Teams on mobile devices or via mobile browsers, the user experience matches that of the desktop service.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: An Open Data (OData) API allows you to access Verto data to facilitate the connection from 3rd party systems, In addition this interface can be used to extract real time data for reporting purposes into3rd party tools that support Data. Some limited data can be uploaded using the API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: All customers have their own database providing independent resource for their data. The web tier platform auto scales based on end user demand using a fully scalable public cloud infrastructure.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide metrics such as showing number of: logins attempts successful logins unsuccessful logins In all cases the IP address, browser type and device type is also stored.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Verto

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export their data in a number of ways, directly from any data tables displayed on screen, by using a tool that can connect to our OData API interface or by using our reporting engine. All reports can be exported in Word, Powerpoint, Excel, CSV & XML. This allows us to provide a report that can be run many times with differing parameters to facilitate extracts of data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Word
  • Excel
  • PDF
  • Powerpoint
  • XML
  • Odata (OpenAPI)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • MS Project
  • XLS
  • XML
  • API Feeds from 3rd Party Systems

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: System availability is 99.99% during core business hours (08:30 a.m. - 5:30 p.m. Monday to Friday). Help Desk operational – 08:30 a.m. – 5:30 p.m. Monday – Friday Faults/Issues can be reported via email or phone. All calls or emails that cannot be immediately resolved are logged in to our service desk system which allocates a unique reference and records the customer and individual raising the fault in addition to the description of the fault, etc. Faults (System Unavailable) are given the highest priority and are aimed to be fixed within 60 minutes where possible. Full details are provided within the enclosed SLA.
• Approach to resilience: The services hosted in fully resilient public cloud infrastructure. More detailed Information is available on request.
• Outage reporting: Email alerts to Administrative Users. These users are typically the Admin contacts for each of our customers.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted to authorised staff who MUST access the platform using a VPN connection. No generic accounts are used for management or support tasks and all activities are logged.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: As an ISO27001 certified organisation we maintain an Information Security Management System (ISMS) which details all of our processes. We are audited for compliance against our ISMS by the BSI on an annual basis.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Source control is used to manage both the code and the basic application configuration of all customers. Any changes to LIVE services (software or server configuration) must go through our change control process which includes a Change Assessment Board. All changes must be documented and approved by the board prior to entering production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use automated tools to constantly assess our platform for vulnerabilities. Our Teams are alerted as soon as any vulnerability are found. These tools include scanning for zero day vulnerabilities and our platform is scanned as soon as any new threats are identified automatically. In addition we have automated tools that highlight vulnerabilities in our source code at the point of execution which we use in test/dev environments.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use a Security Information and Event Management (SIEM) tool that alerts immediately when suspicious behaviour is identified on our platform. In addition we use tools provided by our Cloud Infrastructure hosting provider. Incidents of this type are treated as P1 by our helpdesk.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a prescribed incident management process that covers all common incident type raised by our customers and is clearly defined as part of our ISO27001 Information Security Management System. Users can report incidents to our helpdesk by phone or email. Alternatively the have the direct contact details of their account manager who can also start the incident management process. Reporting on incidents will depend on it's severity. Minor incidents will simply be reported in the closure text of an incident. Major incidents involving any significant outages or security compromise will result in a Major Incident report.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free trial of Verto is available for 7 days of our ready to go offering following a 30 minute consultation to discuss requirements.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Ltd
• ISO/IEC 27001 accreditation date: Wednesday 5 March 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Peers Quality Assurance Ltd
• ISO 9001 accreditation date: Wednesday 1 November 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Thursday 23 October 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3990f676-b304-42c4-9776-0869f2d32229
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 21e94cf4-cda7-4d3a-8343-71e6363aef69
• Other security certifications: Yes
• Any other security certifications: IASME Cyber Assurance L2

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.