AEROGILITY LIMITED

Aerogility®

Aerogility® is a powerful next generation safe and trusted AI-based solution that enables large organisations to virtually understand, evaluate and resolve complex decision-making and plans that affects the whole of their operation - delivering invaluable real-world Hindsight in Advance.

Features

• Market leading intelligent multi-agent technology
• Models asset, contract and operational policy, performance and cost
• Represents human behaviour, relationships & objectives
• Simulates legal, environmental, contractual, and operational goals and constraints
• Leverages and validates ‘big data’ and Machine Learning
• Displays results as charts, gantt, tables and dynamic visualisations
• Provides user-defined levers to easily adjust scenario parameters
• Highly scalable to thousands of agents over decades
• Interfaces to transactional and planning systems through Web services
• Exploits cloud computing processing on demand

Benefits

• Safe AI – assured correct behaviour
• Trusted AI – visible rationale for decision making
• Collaborative – used by SME, functional managers, and business leaders
• Holistic – enterprise wide and localised decision-making capability
• Real World – replicates real-world compositions and complex relationships
• Rapid, low risk deployment – using Industry and functional accelerators
• Optimises – business cases, operations and response to external events
• Adaptable – supporting customer processes, not one size fits all
• Enhances existing IT investment – augments current business systems

£60,000 an instance a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@aerogility.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

909012732659836

Contact

Andy Graham
07984 922307
gcloud@aerogility.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: N/A
• System requirements:
  • Access to the public internet (for public cloud)
  • Browser able to utilise TLS 1.2

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: During weekday working hours, we aim (best endeavours) to respond to urgent questions within 2 hours, but in practice it will be much sooner than that.; ; Response times outside of weekday working hours may be slower.; ; Enhanced support is available at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Aerogility® standard software support is included in the Licence Fee and provides: Service Desk Portal for raising issues and monitoring progress; Remote 1st line support (via Portal, email or telephone) and product enhancements in line with Aerogility’s Product Development Roadmap.; ; Aerogility standard software support is delivered under 'reasonable endeavour' only and is not subject to any Service Level Agreement (“SLA”). ; ; 1st Line Support comprises: the trackable receipt and logging of incident reports from Customers, re-direction of problems not directly related to the Aerogility® software assistance with resolving all User-related faults; and the triaging of non-User-related faults and issue of a resolution plan.; ; The Customer may request an enhanced support package from Aerogility at additional cost. An enhanced support package would typically include 2nd and 3rd line support and defined SLA and is charged at an annual rate of 20% of the software licence fee. ; ; Aerogility provides a Technical Account Manager for every customer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Aerogility supports customers to maximise the benefits they receive by helping them get quickly up to speed by providing: help videos, on-line training using Microsoft Teams, Webex or a customer equivalent, full software product Documentation and telephone / email access to a Technical Account Manager. A one-off Aerogility Basics on-line training is included in software licence.; Aerogility® is enterprise class software and customers often welcome additional on-boarding support. We can provide the following at extra cost: Aerogility® Intermediate and Advanced on-line training, on-site / face to face training, bespoke training aligned to a customer’s specific implementation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Should an agency wish to extract their data, Aerogility can export all existing data contained in the Aerogility database into raw formats. All data in both platforms can be securely exported in non-proprietary formats. We work with customers to determine the best export format(s) for customer datasets and their destination systems.
• End-of-contract process: If a customer decides not to continue with their service, Aerogility will return or destroy any customer confidential information. Data in any Aerogility managed cloud is sanitised through destruction of the master encryption key and destruction of the virtual machines. Destruction of the key is irrevocable and would only occur in the event of deployment termination. This service is included in the price of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Super Users can extend the AI Platform.; Users can create and configure Agents.; Users can Bespoke outputs (charts, KPI, reports etc) can be defined.; ; Extensive customisations are often sought by customers specific to their needs. These typically require support from Aerogility which can be provided on request.

Scaling

• Independence of resources: Each implementation of our service is unique to that customer. No resources are shared with other Aerogility customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Aerogility doesn't typically provide service usage metrics but customised reporting can be provided, delivered via encrypted email or secure web share as the customer requires.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data stored within the application is contained within industry-standard database environments. Customers can request data extraction from Aerogility by raising a support request or at the conclusion of their agreement. Aerogility will securely transmit this data to the customer in a mutually agreed format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Xml
  • Customer defined (by agreement)
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our standard SLA is to provide 99.5% availability. We have a sliding scale of invoice credit application in the event of SLA failures - the scale represents the amount of time and/or frequency of failure.
• Approach to resilience: We use public cloud services to achieve resilience, specifically the distribution of load across resources in multiple geographic locations.
• Outage reporting: We use a third-party to assess the public availability of the platform, and this can be configured to send email alerts in the event of failure.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: The application can be made accessible only to those using specific IP addresses.
• Access restrictions in management interfaces and support channels: Different levels of user authority are used to restrict access to management functions within the application. ; ; Customers have a single tier of access to our support platform that has no management functionality (this is administrated by Aerogility).
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Access from specific IP addresses

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 09/12/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Aerogility maintains a well-established internal framework of security governance including information security policies, and reporting structures, that ensure that all relevant security governance matters are surfaced to the board. Aerogility is currently conducting a feasibility study in attaining the ISO/IEC 27001 standard.
• Information security policies and processes: Aerogility has attained the Cyber Essentials certification.; ; The Technical Director is responsible for creating and updating Aerogility's information security policies. Any relevant issues are escalated to the COO and the Technical Director.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change control is managed by a suite of industry-standard software tools (Subversion and Jenkins) that track modifications to relevant artefacts. Regular security reviews are undertaken using best-in-class 3rd party tools e.g. code scans using Micro Focus Fortify
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Aerogility conducts internal vulnerability assessments as part of ongoing software development methodology.; We proactively monitor our services, systems and networks and monitor Government, product and vendor vulnerability databases.; We deploy patches within 7 days of a vulnerability being identified.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Aerogility performs monitoring, logging, auditing and alerting and in accordance with our policies and procedures. If a compromise is suspected, the internal Incident Review is enacted.; Suspected incidents are categorised, reported and responded to accordingly.; We respond within 24 hours to a potential compromise.
• Incident management type: Supplier-defined controls
• Incident management approach: Aerogility's policies define response actions and processes for all event types. Incidents can be reported via the standard reporting processes and channels.; Post Incident Reports are produced in accordance with these policies.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality

  Fighting climate change

  We operate a 'virtual' organisational model where all staff are home based. This eliminates the need for routine commuting and enables us to recuit locally to customers to minimise business travel.; We identify and adopt whenever possible measures to reduce our environmental impact. For example, we have introduced a ‘cameras off’ policy during remote meetings – some sustainability reports suggest this can result in a 90+% energy cost saving. ; Our product creates a digital twin of our customers operating enterprise. They can (and are) using this to forecast their future environmental footprint and identify the best response to meet Government targets or internal objectives.

  Tackling economic inequality

  As a Small / Medium Sized Enterprise, any significant new contract will require us to recruit additional staff. Our virtual / home based business model allows us to recuit from across the UK and allow employees to remain in their local communities.

Pricing

• Price: £60,000 an instance a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@aerogility.com. Tell them what format you need. It will help if you say what assistive technology you use.