Brightman Business Solutions

Business Continuity and Disaster Recovery Service

Brightman’s Business continuity approach uses impact analysis to identify disruption on business functions, with threat and vulnerability analysis to highlight critical and at risk systems and processes. Recommendations for recovery priorities and strategies. Plans and processes developed to ensure timely recovery and situation management in the event of a disaster.

Features

• Threat and vulnerability analysis to identify vital functions and processes.
• Identify the resources that support the vital business functions
• Identify and document recovery resources required
• Gap analysis for roadmap to end state
• Engage with senior business leaders to understand priorities
• Ensure understanding of roles and responsibilities in a crisis event
• Identify and recommend strategic recovery options
• Develop roadmap and plan to get to future state
• Write Business Continuity and disaster recovery procedures, including trigger criteria
• Develop roadmap and plan to get to future state

Benefits

• Definition of Business Continuity service requirements
• Identifies operational and financial impacts from loss of functions
• Identifies business impacts from loss of function or process
• Identifies critical functions and the order of service restoration
• The new services can be managed and governed successfully
• Steps to reduce reputational damage implemented and rehearsed
• Smoother transition to new operating model, reducing cost
• Identifies when Business Continuity plan must be launched
• Undertake training of staff and change programme
• Update Business Continuity Plan to reflect priorities

£450 to £1,800 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Romy.Hughes@brightman.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

909053992983941

Contact

Romy Hughes
07500859665
Romy.Hughes@brightman.uk.com

Planning

• Planning service: Yes
• How the planning service works: Brightman Consultants are experts in service transition and SIAM (Service Integration and Management). This deep understanding enables us to determine the priorities required to get a service back up as soon as possible in the event of a crisis. We understand the need to be able to respond to business continuity and disaster recovery events quickly and to be able to prevent reputational damage and continue your services as normal. Our planning services produces a number of artefacts to ensure that the programme is planned and managed to ensure delivery is completed. We are a people based service and understand the challenges and obstacles to be overcome to ensure that the change is embedded.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Brightman provides training in ways of working, including changes to process and tools. We focus on gamefication, allowing teams to practise new skills in no consequence environments, which eases the transition of new services into Business As Usual.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The Brightman Business Continuity and Disaster Recovery service helps businesses adopting cloud to introduce and integrate new or redefined cloud services without disrupting BAU. Though targeted preparation, mobilisation, transitioning and handover activities changes in people, process, organisation, information and Technology are managed to ensure the seamless commissioning of new cloud services.; ; The Business Continuity and Disaster Recovery service for the Cloud writes, reviews and/or updates the organisation's recovery provision, including processes for Business Continuity and Disaster Recovery. ; ; Brightman provide a comprehensive transition service to embed Cloud services within business as usual. This includes planning the design and development of the service, the changes to ways of working, and the transition to the operational state. We operate at the programme and project level.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Brightman consultants are experts in Business Assurance Testing, ensuring the solution is fit for purpose and will deliver the required business benefits. Each client assignment is allocated a Brightman Account Manager who is responsible for overseeing the services to be delivered. The Account Manager will oversee quality assurance of all regular checkpoints and highlight reports prior to delivery to the customer to ensure all activities and agreed products are being delivered to plan. ; The Account Manager maintains contact with the lead consultant on at least a weekly basis and as and when required via telephone, email and face to face meetings to monitor progress of the assignment and to ensure any risks and issues which may arise are managed appropriately. In addition, the Account Manager will also periodically liaise with the client to ensure they are satisfied with the progress of the work and the conduct of the consultant, and acts as a point of escalation for the client should they require it. ; Through these regular meetings and feedback with clients we assess their satisfaction with the consultants’ performance and address any performance issues that may arise.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Brightman's Business Continuity & Disaster Recovery service is most effective when our teams are able to conduct on site workshops and interviews with the relevant people and sections. Building confidence and engagement with staff usually requires the personal touch, especially as business change can be seen as a threat to people. We can and do work from home wherever possible, but we do attend customer sites as required.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: A Brightman Account Manager is assigned to each customer to ensure that the service that we provide is what our customers need. Account Manager meet regularly with customers to review our team's performance and to tailor skills and expertise as required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a business we encourage our people to travel less and consider carbon offsetting where we can. We have an environmental policy which reflects our ways of working. We rarely use paper and respect the policies of our hosts to work from home wherever possible, to reduce fossil fuel consumption.

  Covid-19 recovery

  We are continually supporting COVID-19 recovery by ensuring our staff stay as safe as possible and can work in a COVID safe environment. We encourage people to work at home unless required to attend site for the purposes of furthering their work outcomes. Our people follow government advice on preventing the spread of the disease.

  Tackling economic inequality

  As a micro business our goal is to donate to a food bank at least four times a year. We also engage with nearby school/colleges by being available to influence and advise children on career choices they may not have considered. Being made aware of other careers and opportunities will enable children to seek more diverse career options.

  Equal opportunity

  We believe that children should be made aware of as many career options as possible to help them when making their life choices. We engage with nearby schools/colleges by being available to influence and advise children on career choices they may not have considered. Giving young people insight into the work we do and why we do it is a worthwhile enterprise, whatever they end up doing. We have a diverse workforce, and both Directors are female in a male dominated world of STEM.

  Wellbeing

  We support the mental health of our staff by ensuring that we lend a listening and supportive ear to any problems they may have. In our work (business change) we prioritise the people aspect of change and support businesses with strategies to ensure that people embrace change and are involved and informed along the way.

Pricing

• Price: £450 to £1,800 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Romy.Hughes@brightman.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.