PACT SOLUTIONS LTD

Student Record System Environment Management and Support

Our environment management and support service provides full set-up and management support of your system environments.

Features

• Environments calendar and roadmap
• Management of upgrades and hot fixes
• Expert-led patch note reviews
• Change impact assessment
• Routine maintenance
• Regression test planning and execution
• Risk management
• Configuration management
• Change and release management
• Capacity management

Benefits

• Improved visibility and transparency
• Reduced costs
• Increased resilience
• Closer alignment with best practice
• No single-points-of-failure
• Increased efficiency
• Reduced downtime
• Increased security
• Access to experts
• Enhanced student and staff experience

£600 to £1,400 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aaron@pact-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

909339063314998

Contact

Aaron Tyler
07787299591
aaron@pact-solutions.co.uk

Planning

• Planning service: Yes
• How the planning service works: Pact Solutions offer a comprehensive planning service. We work with you throughout vision and discovery phases to collect requirements and develop a detailed understanding of your required capability. We can guide and assist through business case development, delivery plans/work breakdown structures, vendor selection, resourcing profiles and costing models. Our services include guidance and assistance with any plans required as part of your project such as project, communications, qualitity management, cutover and risk management plans as required for successful delivery.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Pact Solutions work collaboratively with our clients to understand training and knowledge needs and will provide a tailored approach to ensure knowledge is transitioned appropriately as part of the delivery of any project or service.; Our services include:; • support in the establishment and development of a training capability; • one-to-one, group coaching and mentoring; • creation of training materials; • training plan development and delivery; • workshops; • ongoing support for teams; • knowledge transfer and management strategies and delivery
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We offer expert migration support, our consultants are certified in industry-standard approaches including Prince II and TOGAF. We will work with you to develop a deep understanding of your existing and target solutions across each domain to ensure all foreseeable risks and impacts of your migration are captured and addressed.; We will manage these risks and impacts with you by ensuring rigorous risk management and comprehensive change management strategies are in place and delivered.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: PACT Solutions partner with institutions to enable the delivery of quality solutions. We can provide expert oversight and input into quality strategies for process, data and application delivery. ; ; We ensure quality at every level by offering tailored quality approaches. We can advise on implementing methodologies such as test-driven development, defect management and automated regression testing. We have deep experience of test planning across multi-product roadmaps and implementations. We devise quality strategies comprising multi-level testing (unit, functional, non-functional, integration, acceptance), defect management, technical debt management and warranty support.; ; We have strong relationships with vendors and suppliers and are able to consistently ensure quality of delivery through rapid agreement and oversight of shared standards and processes.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We can provide support via email and remote consultancy. We allocate an account manager to each assignment and respond to emails within 1 working day.; ; Our retained support can integrate with your existing support arrangements to deliver a seamless service to users.

Service scope

• Service constraints: There are no constraints to our service.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We respond to emails within 1 working day.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: We provide technical support via email. We allocate an account manager to each assignment and respond to emails within 1 working day. ; ; Where the support required is technical or relates to a particular discipline, we may recommend remote consultancy with an expert practitioner. There may be an additional charge for this level of support.; ; Where the support need is ongoing, we may recommend a retained support agreement which would also incur an additional charge.; ; Our retained support can integrate with your existing support arrangements to deliver a seamless service to users.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality

  Fighting climate change

  To fight climate change, Pact Solutions minimise our carbon footprint by working remotely where possible - making use of technology for communication and collaboration.

  Covid-19 recovery

  We support organisations and businesses to manage and recover from the impacts of COVID-19 by facilitating the development of new ways of working which are needed to deliver services.

  Tackling economic inequality

  To tackle economic inequality, Pact Solutions create opportunities for entrepreneurship and help new, small organisations to grow, supporting economic growth and business creation. We create a diverse supply chain to deliver the contract including new businesses and entrepreneurs, start-ups and SMEs.

Pricing

• Price: £600 to £1,400 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aaron@pact-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.