Trustmarque Solutions Limited
TRUSTMARQUE DISASTER RECOVERY SERVICES
Our Cloud Disaster Recovery Solutions will set up your DR environment according to industry best practice and ensures your organisation is protected. Using cloud solutions such as Microsoft Azure Site Recovery provides cost effective, flexible, and quick Disaster Recovery. We also work with AWS and Zerto
Features
- Systems Resillience
- Contingency Planning
- Recovery Options
- Cloud Consultancy Services around Disaster Recovery
- Cloud Technology Adoption Services
- Back-up and Archiving
- Data Protection
Benefits
- Low risk, predictable and rapid adoption of Disaster Recovery
- Identify critical business applications and the supporting infrastructure
- Designs and architectures to recover or restore Critical Applications
- Establish capability and readiness of Backup and Disaster Recovery
- Create Resumption plan, Disaster recovery plan, or Recovery plan
- Help facilitate a Backup (Baas) and Disaster Recovery (DRaaS) Strategy
- Help achieve set RPO and RTO criteria
- Design and Consult to protect Critical Applications
- Leverage Hybrid Strategy with Cloud based Solutions
Pricing
£450 to £1,250 a person a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@trustmarque.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 0 9 4 5 3 9 8 2 4 4 5 6 1 4
Contact
Trustmarque Solutions Limited
Lorraine Spence
Telephone: 01904 924089
Email: tenders@trustmarque.com
Planning
- Planning service
- Yes
- How the planning service works
- Trustmarque has adapted industry leading approaches to develop a best in breed methodology to planning, designing and implementing Disaster Recovery (DR) solutions. Based on simple good practice rules, tempered by our customers unique business needs we capture requirements from business and technology stakeholders, agree priorities and produce designs and plans that reflect them. These are brought together with Trustmarque's experience in delivery to ensure lower risks and better rewards. The Service can offer Cloud Solutions such as BaaS and DRaaS using Hybrid methodologies from across Microsoft Azure, AWS and software and platform services like Zerto, Azure Site Recovery, Veeam and AWS Storage Gateway
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Training can range from knowledge share as part of professional service implementation, to full classroom training engagements.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Microsoft Azure
- Azure Site Recxovery
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Trustmarque has extensive experience in assisting organisations transforming and modernizing their IT estate using cloud technologies. Trustmarque's cloud architecture teams can lead and support transition to cloud-based working, and work with you once you are live to ensure that you gain maximum business benefit from your investment in cloud services.
Trustmarque has developed several methodologies that can guide you through the assessment of your on premises estate and applications to design a suitable DR strategy. Based on the DR platform, we then choose the most appropriate migration tools and methodologies, such as Azure Site Recovery, Zerto, AWS Storage Gateway among other technologies.
We can then wrap our manager services around the DR environment and automate recovery processes via the use of Logic Apps, Runbooks, JSON templates and other automation tools - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
By using the initial business, functional and non-functional requirements as a baseline, Trustmarque can help customers validate through best of breed automated tooling and practices that solutions meet the requirements and specifications needed to deliver the required outcome. Trustmarque’s team of specialist business analysts, developers, testers and IT professionals provide expertise and work within industry recognised frameworks to ensure services are delivered to the required quality and are scaled appropriately to meet the performance characteristics required.
The beauty of cloud based DR strategies is that testing is easy and can be facilitated on a regular basis to ensure compliance and governance.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
- Tigerscheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Trustmarque is able to support cloud hosted Backup and Disaster Recovery as well as On-Site solutions, or software services either directly through its established service desk, or as part of its Azure or Cloud service wrap. Hosting and software services supported vary.
Service scope
- Service constraints
- Particular constraints would need to be further understood as part of service scoping and project take-on.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Subject to an agreed SLA.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- None
- Support levels
- For professional services engagements, Trustmarque does not typically provide support. For any resultant managed service that may be needed subsequent to the professional services engagement, support levels will be discussed whilst scoping said service.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Lloyd's Register
- ISO/IEC 27001 accreditation date
- 06/03/2020
- What the ISO/IEC 27001 doesn’t cover
- Anything that is NOT covered in the following: Information Security for the provision and support of the end-to-end IT services; software, cloud, cyber security, managed services and datacentre solutions; including strategy, planning and integration, licensing, deployment, and management of third-party service providers. In accordance with Statement of Applicability version 5.n.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- PCI Security Standards Council
- PCI DSS accreditation date
- 21/07/2021
- What the PCI DSS doesn’t cover
- Trustmarque is PCI-DSS Level 4 Compliant.
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- ISO22301 (Continuity and Data Recovery)
- PSN
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Trustmarque's Environmental Policy and Carbon Reduction Plan include delivering and supporting actions on reducing our carbon footprint and our impact on climate change. We have set a target to achieve net zero by 2035. Our policies include 'Virtual First 'meetings, energy reduction plans, flexible working, green software solutions and associated services from innovative suppliers to promote digital environmental innovation, promoting sustainable procurement. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.Covid-19 recovery
Trustmarque can provide re-training for those left disadvantaged by Covid-19 through skills training, CV and interview workshops. We promote employment and skills by working with Buyers to identify individuals who can benefit from our incentives, which can include workshops to develop and help those who face barriers to employment and increase digital accessibility for communities and hard to reach groups. We can also provide access to apply for apprenticeship and work experience opportunities. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.Tackling economic inequality
Trustmarque tackles economic inequality through operating a diverse supply chain including many SMEs and micro businesses. Our access to a broad range of suppliers ensures both resilience and capacity. Trustmarque is continuously refining our supply chain to meet the ever-changing needs of our customers and to ensure we can always offer the best solution through capability, capacity and resilience at the best price. Our vendor agnostic approach among suppliers allows us to support innovation and disruptive technologies to deliver lower cost and/or higher quality goods and services to customers. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.Equal opportunity
Trustmarque operates an Equal Opportunities policy that outlines our commitments including creating a workforce that reflects the diversity of our communities. Other initiatives include supporting disabled people to develop skills and supporting in-work progression. Trustmarque is a Level 1 Disability Confident employer, demonstrating our commitment to employing a diverse workforce so all can flourish. We are committed to a policy of treating all its employees and applicants equally. We are committed to creating an environment where diversity is valued and respected and where our people can bring their different perspectives, and whole selves to work. Inclusivity and equal opportunities for all colleagues are paramount. Trustmarque is a Living wage employer, and we offer 14–18-month apprenticeships. In February 2024 we launched Encircle our DEI network – made by colleagues, for colleagues to support Diversity, Equity, and Inclusion in the workplace. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.Wellbeing
We align our approach to mental wellbeing to the six standards in the Mental Health at Work commitment, including staff work and wellbeing sessions, flexible working, speak-up policy, etc. We have a dedicated team of qualified Mental Health First Aiders who offer support to all Trustmarque Group Colleagues to offer advice regarding how to support and signpost – this is linked to the ALGEE mental health action plan. The Work+Wellbeing team also facilitate workshops or share resources to support wellbeing within the workplace, this can be found on our Work+Wellbeing team via the Trustmarque Hub. We have an Employee Assistance Programme which is available 24/7 to all Trustmarque Group Colleagues. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.
Pricing
- Price
- £450 to £1,250 a person a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@trustmarque.com.
Tell them what format you need. It will help if you say what assistive technology you use.