FF Studio

Multidisciplinary service design and technology practice

Our multidisciplinary service design and technology practice helps to describe, scope, design and validate delivery in public sector environments. We move service ideas from theory into practice - from sketch to cloud-based service - and build internal and user confidence by prototyping, designing and implementing products and services.

Features

• Collaboratively identifying the problem space and organisational terrain
• Creative and pragmatic interaction and service design
• Subject matter research informed by academic literature review
• Mapping end-to-end front-to-back user journeys
• User research and technical literacy to guide evidence-based decisions
• Prioritisation of risks, assumptions and strategic roadmapping
• Low and high fidelity prototyping of cloud-based services
• Pilot new products and services

Benefits

• Align services with user needs, policy and business need
• Reduce risk and costs
• Develop functional team cadences and practices
• Identify faster paths to production
• Digital team in place to support product
• Work with your organisational constraints, not against them
• Increased confidence in user-centred methodologies in your organisation
• GDS and GOV.UK experience, Service Standard compliant

£450 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anna@ff.studio. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

909545909336277

Contact

Anna Goss
07890595653
anna@ff.studio

Planning

• Planning service: Yes
• How the planning service works: We are familiar with what is needed to successfully land new approaches to technology and ways of working. We provide explicit recommendations on how to to do this and clearly describe the benefits and risks to everyone according to the level of detail they need.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We work closely with key people on a one-to-one basis, offering coaching and advice on change management and how to create an organisational environment that supports new ways of working. We run group sessions and 'masterclass" sessions on a range of topics. We take a "we show you how to do it, we do it together, then you do it alone" approach to our coaching and shadowing. Regular show-and-tells and weeknotes give teams the opportunity to ask and get involved along the way, and ensure that teams see delivery for themselves.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: When requested and its nessesary we conduct analysis of the existing technology estate. As requirements for the services emerge we outline an architectural plan relevant to the service being designed or modified. As part of this we can make recommendations on the to-be architecture and where appropriate we can develop a migration plan for existing data and services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance and high performance is core to our approach. We also automate testing where necessary to reduce undue effort and cost. We use clear definitions of done and reference qualitative and quantitative acceptance criteria as part of the collaborative design and delivery process

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide customisable levels of support to meet your business needs, which can be provided as standalone support services or augmentation of internal support teams.

Service scope

• Service constraints: There are no constraints to this service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Typically, we respond to all client queries the same or next day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide all projects with a dedicated lead to triage support. Levels of support for services depend on the services being used and the requirements of the client

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  FF Studio seeks to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. We highlight power and privilege in teams and in service delivery and aspire to work and deliver services in an equitable and non-hierarchical environment. Our leadership team are committed to mentoring people under-represented in the DDAT community for the next 12 months.

  Wellbeing

  We believe that work and life are part of the same Venn; one impacts the other, they meet in the middle. We try to run a studio that is grounded in prioritising the working environment and delivery outcomes alongside supporting our team, colleague and clients' lives and wellbeing.

Pricing

• Price: £450 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anna@ff.studio. Tell them what format you need. It will help if you say what assistive technology you use.