COHESIVE UK GROUP LIMITED

Planon Integrated Workplace Management Solution | Implementation & Support Services

The Planon Integrated Workplace Management Solution (IWMS) provides an IoT-enabled, smart building platform that empowers building occupiers and owners to manage and maintain their facilities, effectively and efficiently. Cohesive, a long-term Planon partner, ensures industry-leading technology is supported by world-class implementation services offered by an experienced, global delivery team.

Features

• Detailed 3-phased discovery approach transitioning showcases into defined specifications
• Front-end configuration to workflows, permissions, notifications, reports and UI layouts
• Assisted data onboarding through structured spreadsheet loaders
• Enhance strategic decision-making through data-driven insights
• Advisory-led implementation approach promoting global experience yet local delivery
• A detailed, documented testing framework covering system/user/data aspects
• Integration specification & development (REST API or file-based)
• Flexible training mediums (videos & manuals)
• Various authentication protocol setups and security enablement

Benefits

• Access to global expertise well-versed in the facilities sector
• Unify operational data to make facilities planning more transparent
• Aids compliance with regulations and reporting standards
• Integrate with smart building infrastructure and other IT systems
• Award-winning implementation delivered by experienced consultants with industry-related expertise
• Access to advisory offerings to support organizational digital transformation strategies
• Efficient transfer of system knowledge internally, promoting business continuity
• Effective realization of business requirements on a highly-configurable platform
• Provides a user-friendly, front-end interface that simplifies training demands

£265 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt.blackwell@cohesivegroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

909691761763148

Contact

Matt Blackwell
+447717838847
matt.blackwell@cohesivegroup.com

Planning

• Planning service: Yes
• How the planning service works: At Cohesive, we understand the scale of facility management solution implementations and provide an advisory-led approach to ensure organizational readiness for a software implementation.; ; Benchmarking, gap analysis, and prioritization guidance following the MoSCoW framework are standard assessment and preparedness practices offered.; ; The efforts carried out in the pre-implementation phase are transitioned into the discovery phase of the implementation. This ensures requirements gathered, are effectively aligned with system functionality - ultimately closing the gap between organizational needs and implementation objectives.; ; To Cohesive a structured, managed, and well-supported implementation is non-negotiable and essential to the successful lifecycle of any software solution. Our Accelerator Implementation Methodology (AIM) is a process-based implementation methodology based on one of the world’s most practiced project management methodologies “Prince2”. AIM is a result of over 3,000 IWMS implementation projects and ensures a structured, solid, and controllable implementation. As the Planon solutions include the best-practice, out-of-the-box functionalities by default, our AIM focuses on the validation and fine-tuning rather than full design and starting from scratch.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Standard training material is available for all aspects of the Planon solution. However, Cohesive provides an additional training offering to ensure knowledge transfer is facilitated effectively.; ; Training videos and custom manuals that are client-specific can also be provided to ensure alignment between configured changes and business needs.; ; Furthermore, system administrator training material is available with a defined training workshop material accompanied.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Planon’s Standard Data Import (SDI) tool provides a front-end, user-friendly interface which facilitates the creation of data import definitions, generation of spreadsheet templates and the upload/validation of completed templates.; ; Cohesive consultant utilise this functionality to define and ingest key information from incumbent systems in a structured, efficient manner.; ; Furthermore, internal data expertise within your organization can be upskilled in utilizing the SDI tool to future-proof long-term migration needs.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Whilst an on-premise offering is available, the cloud-based offering has been increasingly popular with existing customers in recent times.; ; The cloud-based offering is managed by Planon and is hosted on Amazon Web Services (AWS) or Microsoft Azure to reduce customer efforts on hosting and maintenance demands.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standstill = 15 minutes; Urgent = 4 hours; Minor = 1 working day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Standard Windows accessibility features can be used.
• Web chat accessibility testing: Standard Windows accessibility features can be used.
• Support levels: Cohesive provides 1st line supports whilst Planon provides 2nd and 3rd line support.; ; Standard support = 08:00 - 17:00 (GMT) - Monday - Friday - Included in software costs. Additional support can be discussed at an additional cost.; ; Cohesive account management and consultants will facilitate support queries on a 1st line basis, escalations to Planon will also be facilitated and communicated to the customer.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Planon

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Noordbeek B.V
• ISO/IEC 27001 accreditation date: 28/12/2022
• What the ISO/IEC 27001 doesn’t cover: Outsourced system development (A.14.2.)7
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 type 2
  • ISAE 3402 type 2

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Cohesive are putting sustainability goals into action, both internally but also externally helping support our clients’ journeys helping establish sustainability and ESG data foundations which can enable a business to be more responsible and profitable. From optimizing energy consumption and reducing operational costs to enhancing sustainability and improving carbon goals, there is a constant need for innovative solutions that we provide which drive efficiency and productivity. Internally, we are committed to reporting on relevant ESG topics aligned with leading frameworks and methodologies. We have been measuring our carbon footprint since 2006 using the internationally recognized Greenhouse Gas Protocol standard, including emissions from office utility consumption, global business travel, and colleague commuting. We strive for efficiency in our business practices including corporate travel, colleague commuting and energy use for our offices. We are engaged with the Science Based Targets initiative (SBTi), the world’s leading coalition for setting corporate emission reduction targets in line with climate science. Their Net-Zero Standard is the benchmark against which organizations demonstrate strong management of their climate strategy, and why we chose to work within their framework. By submitting our near-term corporate targets to SBTi we are formally committing to be a part of the movement, in line with the Paris Agreement, to limit global warming to 1.5 degrees Celsius and reach a common goal of net zero no later than 2050. We encourage and support recycling and energy conservation programmes and each office participates in recycling programmes as offered by the local authorities and landlords. We have a published Carbon Reduction Plan in line with the requirements of PPN 06/21, published here: https://cohesivegroup.com/wp-content/uploads/2024/03/CARBON-REDUCTION-PLAN-Cohesive-UK-Group-Ltd.pdf

  Tackling economic inequality

  We are passionate about helping the communities where we live and work, in every country where we operate. We support both global and local initiatives, both corporately and through the initiative of our colleagues. Through corporate giving, we provide financial support for global and local organisations, such as The Hunger Project, Habitat for Humanity, Red Cross, and many others. These organisations help provide necessities—such as food, water, and shelter—to people in need all around the world.

  Equal opportunity

  We are an equal opportunity employer and consider all qualified applicants for employment without regard to race, colour, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. We support workplace fair practices that promote diversity and inclusion. All suppliers are expected to promote a workforce and workplace free of harassment, unlawful discrimination, and retaliation. Suppliers are expected to provide equal opportunity employment and must not discriminate on the basis of age, race, colour, sex, religion, national origin, sexual orientation, disability, covered veteran status, or any other status protected by law. We are committed to conducting business with integrity and upholding high standards for business ethics and responsibility. This commitment extends to our suppliers, vendors, and business partners; our Supplier Code of Conduct details our commitments to responsible business throughout our supply chain. All suppliers and their employees or consultants (sub-suppliers) must adhere to this Supplier Code of Conduct while conducting business with us and must comply with all applicable laws and regulations while conducting business with us. We provide a Whistle-blower hotline to enable reporting of any violations of the code.

  Wellbeing

  The health, safety, and well-being of our colleagues, contractors and the public is of primary importance to us. All our colleagues understand that they are responsible for their own safety and wellbeing, and that they must be alert to safety and wellbeing concerns for those around them. Our health, safety and wellbeing policy provides colleagues and contractors with information about managing health and safety hazards and risks associated with our business, premises and activities. It is structured to set out legal duties and how to comply with the health & safety policy, safe work practices and procedures. Our Mental Health First Aiders have been formally accredited to administer mental health first aid in the workplace, by attending and passing a Mental Health First Aid Course that has been delivered by an Accredited Mental Health First Aid Instructor. They must be easily contactable during core working hours, be able to be called away from their normal duties at short notice if required and be able to maintain confidentiality as appropriate whilst demonstrating an ability to relate well to colleagues. Cohesive recognises that respecting the privacy of information relating to individuals who have received mental health first aid or may be experiencing a mental health problem or a mental health crisis at work is of high importance. All mental health first aiders and HR representatives are obligated to treat all matters sensitively and privately in accordance with Cohesive’s confidentiality protocols. If at any time the Mental Health First Aider assesses there is a risk of harm to another individual, they must escalate the matter to HR and they will advise on next steps. Cohesive's Operations Board are responsible for supporting Regional Managing Directors in implementing the Cohesive HSW policy manual and applying the controls in leading their global teams.

Pricing

• Price: £265 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt.blackwell@cohesivegroup.com. Tell them what format you need. It will help if you say what assistive technology you use.