Policy in Practice

Linked Data Hub

Linked Data Hub is a cross-department collaboration tool that creates a ‘single view’ of combined data by securely linking a range of datasets within and between local authorities. It allows data to be accessed, viewed and edited all in one place. This improves efficiency and consistency, and saves time.

Features

• Link your data sets to better identify vulnerable residents
• Link care plan or social care costs to other datasets
• Link disparate datasets to high degrees of accuracy
• Offers direct and proportionate matching, as well unique identifiers
• Redact, hide or encrypt personal information after matching
• ISO27001 and Cyber Essentials Plus compliant

Benefits

• Maximise the confidence in linked data
• Understand trends and correlations across data sets
• Inform both strategic and operational service design and decisions
• Easily view Council Tax liability data to grow tax base
• Easily view Council Tax liability to automate it’s administration
• Easily view arrears datasets to support collections
• Easily view EPC data to target energy efficiency measures
• Create readily accessible data visualisations
• Identify trends in welfare benefits to get the latest information

£9,995 to £150,000 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@policyinpractice.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

909814166118658

Contact

Deven Ghelani
0330 088 9242
hello@policyinpractice.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Tested on IE8 and above.
• System requirements:
  • Browser
  • Internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are typically within the hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is a typed portal. Any requests on improved accessibility can be discussed with the company
• Web chat accessibility testing: Testing has been done by the web chat software provider. Any further conversations on accessibility would be welcomed by Policy in Practice
• Onsite support: Yes, at extra cost
• Support levels: Service includes a half day of on-site training. ; Additional time can be purchased.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training, online training, or user documentation
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users are sent their data as part of the service. Their data is deleted when the contract ends as described in the data sharing agreement.
• End-of-contract process: The service is delivered and there are no additional costs. ; ; The buyer need only provide 45 days written notice if provided as an ongoing service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive design
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web-based user interface, SSO, API access, and webhooks
• Accessibility standards: None or don’t know
• Description of accessibility: Service broadly meeting WCAG 2.1 AA - However some work is ongoing to meet this standard
• Accessibility testing: We run automated light house testing.
• API: Yes
• What users can and can't do using the API: We provide a webhook to send case data to customers' CRM or other services. We provide an API that allows benefit calculations to be run as a service.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The logo, colours, labels and ordering of questions on the form. We can customise the data fields returned in the webhook.

Scaling

• Independence of resources: Cloud based service automatically scaled up, guaranteed uptime and delivery timescales provided at the outset.

Analytics

• Service usage metrics: Yes
• Metrics types: Comprehensive MI including overall usage, number of users accessed, services accessed (among others).
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Sent securely via file sharing site as an excel file.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Specified in Clause 8 of our terms and conditions: ; http://policyinpractice.co.uk/outcome-based-software/terms-and-conditions/
• Approach to resilience: Available on request.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Full multi-layer control over who can access what by the client.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS
• ISO/IEC 27001 accreditation date: 28/07/2021
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We follow best practice procedures, these are regularly updated by our CTO and head of operations for what is a constantly evolving service.
• Information security policies and processes: Document and available upon request as PDF / word document.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Processes are regularly updated by our CTO and head of operations, with external support/input on a regular basis. We operate industry-standard continuous integration and deployment approaches aligned to the Accelerate/State of DevOps research and recommendations. We use infrastructure as code managed in source control. At the networking infrastructure level, we rely on AWS for change management processes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Processes are regularly updated by our CTO and head of operations, with external support / input on a regular basis. We make use of github dependabot alerts. Regular automated deployments ensures updates and security patches are incorporated as a matter of course. We actively develop our software and ensure that vulnerabilities are patched via the dependency management system. At the networking infrastructure level, we rely on AWS for security patching.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Processes are updated by our CTO and Head of operations with external input on a regular (at least annual) basis. At the networking infrastructure level, we rely on AWS for protective monitoring processes. We additionally employ a SaaS monitoring solution at the application level.
• Incident management type: Supplier-defined controls
• Incident management approach: Processes are updated by our CTO and Head of operations with external input on a regular (at least annual) basis. At the networking infrastructure level, we rely on AWS for incident management processes. We have a documented internal management and incident response process.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality

  Fighting climate change

  We aim to achieve carbon neutrality by greening business processes and offsetting more carbon emissions than we emit.; ; As a small company our tCO2e is relatively low already but we still aim to be a carbon-neutral company by 2025

  Tackling economic inequality

  Purchasing Linked Data Hub supports the development of scalable and future-proofed new methods to modernise delivery and increase productivity.; ; The Linked Data Hub is an innovative and disruptive technology that delivers lower costs and higher quality services.

Pricing

• Price: £9,995 to £150,000 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@policyinpractice.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.