OTTRA LTD

OTTRA Enablement Services for GitLab

Professional services and enablement provided by OTTRA personnel. Any type of service work can be undertaken. Typical examples of service work undertaken; migration to GitLab from other platforms, upgrades to GitLab, training and customisation and integration.

Features

• GitLab services provided by a certified GitLab partner
• Statement of Works can be created for any scenario
• Small projects or larger transformations undertaken
• Working with your team or managing the task independently
• Simple, fast scoping and purchase process

Benefits

• Remove the need to hire/contract engineers for one time work
• All work undertaken by accredited GitLab engineers
• Work completed first time with no errors
• Work completed quicker than using internal staff
• Allow internal development resource to focus on core tasks

£1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt@ottra.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

909840811641937

Contact

Matthew Drury
+447340665197
matt@ottra.io

Planning

• Planning service: Yes
• How the planning service works: Our enablement services including implementation planning, solution design and architecture review help our customers start use GitLab in the most effective way
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • GitLab
  • GitLab Premium
  • GitLab Ultimate

Training

• Training service provided: Yes
• How the training service works: We provide training for:; - GitLab basics for new GitLab users (quick start); - GitLab advance training for customers that are familiar with GitLab; - Ad Hoc training for any specific GitLab training needed
• Training is tied to specific services: Yes
• Services the training service works with: GitLab

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our experts provide guidance with migration planning, execution and post-migration testing. We can help manage parts or all of the migration project to help migrate our clients from their existing setup onto the new.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • GitLab Ultimate
  • GitLab Premium
  • GitLab

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We use the performance testing via tools provide by each service provider including AWS, GCP , Kubernetes and GitLab.; In addition, we perform QA testing as a part of the migration project, with test planning and execution provided in collaboration with the client i.e. UAT

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: With software services for GitLab, we can provide optional additional support for the GitLab application on top of the support already provided by GitLab to all of their customers; ; With the hosting support, we provide application support for the GitLab application including upgrades, patching and runner fleet management

Service scope

• Service constraints: For this service "OTTRA Enablement Service for GitLab" we are offer services specifically on any version of the GitLab product only.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: - Urgent (Sev 1) = 2 business hours, Hourly updates until resolution, 24x7x365; - High (Sev 2) = 6 business hours, 12 business hours, 08:00 - 18:00 (GMT) Monday to Friday; - Moderate (Sev 3) = 12 business hours, 24 business hours, 08:00 - 18:00 (GMT) Monday to Friday; - Low (Sev4) = 24 business hours, Weekly, 08:00 - 18:00 (GMT) Monday to Friday
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: No
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Our web chat service is built into our existing support application, Zendesk and accessibility testing is done by the tool provider itself.
• Support levels: We provide, 1st, 2nd and 3rd line support to our customers as an additional costed service.; We can also provide a technical account manager for GitLab and a Customer Success Manager/ Account Manager for the entire customer journey.; We provide, 1st, 2nd and 3rd line support to our customers as an additional costed service.; We can also provide a technical account manager for GitLab and a Customer Success Manager/ Account Manager for the entire customer journey.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: GitLab

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Data Guard
• ISO/IEC 27001 accreditation date: 2024
• What the ISO/IEC 27001 doesn’t cover: NIL
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 2024
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: NIL
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  Almost any initiative that government will work on will have a digital component. We help organisations creating digital products to produce those faster. Therefore any government initiative will be action quicker by employing our services.

  Wellbeing

  Implementing GitLab well provides a better experience for those in the development community as well has helping them achieve productivity levels that are sustainable. This ensures that developers can achieve the work that is required without burning out.

Pricing

• Price: £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt@ottra.io. Tell them what format you need. It will help if you say what assistive technology you use.