Appian Software Switzerland LLC

Appian Enterprise Professional Services

Appian Professional Services brings decades of Public Sector experience from hundreds of customer implementations. Expert guidance helps ensure fast time to value, reusability, and scalability. Certified resources for sustainable success with high user adoption. Combining a scripted methodology for deploying without risk. Elite, multidisciplinary teams for end-to-end deployment success. APP24GC14

Features

• Certified Appian security cleared implementation resources
• Ability to resolve challenges quickly and efficiently during implementation.
• Project management to ensure timelines, budgets, and deliverables are met.
• Direct access to product management teams for guidance and support
• Supporting organisational change management for smooth transitions and user adoption.
• Implementation of robust testing and quality assurance processes
• A scripted methodology for building and deploying without risk.
• Tangible results and sustainable success with high end-user adoption.
• Expert guidance to ensure fast time to value and reusability.
• Multidisciplinary teams for end-to-end deployment success

Benefits

• Expertise: Maximises ROI by leveraging software features appropriately.
• Collaboration: Fosters efficiency, transparency, and collective ownership of project outcomes.
• Project Management: Drives on-time, on-budget, and on-specification delivery
• Problem-solving: Swiftly addresses challenges, minimising disruptions for smooth implementation.
• Customization: Tailors software to unique needs, enhancing efficiency
• Training and Support: Empowers users, reduces errors, and maximises feedback
• Quality Assurance: Ensures reliability, reducing post-implementation issues, enhancing satisfaction.
• Smooth transitions: Mitigate resistance and accelerate user adoption rates.
• Scalability: Future-proofs solutions, minimising the need for costly re-implementation
• Customer Focus: Drives satisfaction, fosters relationships, maximises value for customers.

£689 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.corpe@appiancorp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

910021329107377

Contact

Peter corpe
07748 105950
peter.corpe@appiancorp.com

Planning

• Planning service: Yes
• How the planning service works: Appian Professional Services and the Appian Cloud team will work with each customer to ensure appropriate hosting infrastructure resources are allocated to meet anticipated usage needs and that the customer’s preferred primary and secondary data-processing and -storage regions/zones are established with Amazon Web Services; ensure customer resources for application design, application administration, and interaction with our support team have been allocated and trained; plan for, configure, and implement the customer’s initial business application on the Appian platform; and define, plan for, and execute any needed data migration.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Appian

Training

• Training service provided: Yes
• How the training service works: Appian offers a range of eductional services to meet the needs of everyone involved in an Appian project within your organisation.; From Analyst to Developer, Administrator to Architect, Appian can provide the right training to suit you.; In addition with our Appian Certification Programe we provide Relevant, Reliable, Standards based training for all; Appian Developers from Analyst through to a Certified Lead Developer so you can be assured that your developers; are trained to the highest standards. All our training can be done either online or through Instructor lead onsite or remote learning.; We can tailor the training to suit your needs.; More Information can be found in our Service Definition Document.
• Training is tied to specific services: Yes
• Services the training service works with: Appian

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Appian works with our customers, using our proven agile implementation approach, to deliver projects incrementally through a series of short (typically two-week) product delivery sprints/iterations, each of which results in a small piece of tested and working product. These sprints allow teams to decompose the release plan scope into small pieces to create solvable problems. The goal is to always keep releases small in order to release frequently and gain fast feedback.; ; Since each delivery sprint results in a piece of working product, within the sprint the team completes all necessary activities including analysis, design, development, testing, and any revisions necessary to get the item to the point of “done.” Our approach eliminates the need to set up separate sprints, in a waterfall fashion, for each of these activities and thus speeds feedback cycles and deployment times and reduces risk.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Other
• Other security services: Complimentary services to customers chosen independent security architects
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Appian Cloud support includes all hosting, infrastructure, and system management tasks, as well as activities around platform (not application) administration, patch deployments, software upgrades (Appian software, operating system, and any other supporting applications), and backups. Cloud support also includes “Standard” help desk services for customer-chosen points of contact.

Service scope

• Service constraints: None aside from any listed in the Appian Cloud subscription agreement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: With "Basic" support, the response-time range is within two business hour for Priority 1 (critical) issues to within 72 business hours for Priority 4 (minor) issues. The term "business hours" refers to Appian's standard Product Support hours within Europe, which are 08:00 to 17:30, BST (British Summer Time), Monday through Friday, excluding Appian holidays. For "Enterprise" support, the response-time range is within 15 minutes for Priority 1 issues to within 6 hours for Priority 4 issues. A full accounting of response time by customer support levels and case priority can be provided upon request.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our comprehensive services deliver maintenance, support, and product updates to Appian customers, partners, and distributors. Specifically, we offer our customers four levels of customer support: Basic, Essential, Advanced, and Enterprise. Appian support is accessible via phone or e-mail, as well as over the web. Additionally, Appian provides a single portal for our clients and partners via the Appian Community portal, that delivers an integrated customer experience for knowledge management, discussion forums, Centre of Excellence documentation, product updates, software downloads, application and template downloads, logging support cases, licensing, documentation, and online training. Updates and new releases of the licensed software are included with Appian Product Support. In the United Kingdom, Appian Standard Product Support hours are 08:00 to 17:30, BST (British Summer Time), Monday through Friday, excluding Appian holidays. Advanced and Enterprise Support includes 24-hour assistance for critical issues. The Appian Product Support team operates in a “flat” organisational structure, whereby any engineer may assist any customer with any issue; and the Product Support engineer assigned to an issue at the time of help desk “ticket” creation retains ownership over the given case through to resolution/closeout.; ; Available support services are detailed further here - https://appian.com/support/resources/support.html

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire Systems, Inc
• ISO/IEC 27001 accreditation date: 13/6/2023
• What the ISO/IEC 27001 doesn’t cover: Physical security (which is outsourced to AWS data centers) and Physical Media Transfers
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 27/10/2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Physical security (which is outsourced to AWS data centers)
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire Systems, Inc
• PCI DSS accreditation date: 03/01/2024
• What the PCI DSS doesn’t cover: Requirements specific to CHD, as Appian does not store, process, or transmit cardholder data
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Service Organisation Controls (SOC) 2 Type II
  • SOC 3
  • Esquema Nacional de Securidad (ENS)
  • Canada Protected B, IRAP
  • Qualys SSL Labs A+ Web-Tier Rating
  • SOC 1/ISAE (International Standard on Assurance Engagements) 3402
  • The Cloud Computing Compliance Criteria Catalog (C5)
  • HITRUST
  • ISO 27001/27017/27018
  • ISO 9001

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Appian is committed to managing environmental impact as an integral part of our operations. To the extent reasonably possible, we will ensure that our facilities and spaces follow LEED (Leadership in Energy and Environmental Design) certified guidelines and use resources efficiently. We comply with Principles 7, 8, and 9 of the United Nations Global Compact, seeking solutions to environmental challenges; undertaking initiatives to conserve energy, reduce waste, and promote greater environmental responsibility in our offices and surrounding communities; and encouraging the adoption of environmentally friendlier technologies. All planned procurements are evaluated for their potential environmental impact. We endeavor to work with vendors that are likewise committed to fighting climate change and achieving environmental sustainability. One example is our preferred coffee supplier’s Cool Earth and Puro products. This company saved over 50,000 trees and helped some of the world’s poorest people (with equipment for schools, safe drinking water installations, etc.). Another example is our use of our certified recycling partner Envirowaste for the disposal of electronic equipment and commercial waste. A third example is our agreement with First Mile to provide daily bin emptying at our London office. The company tracks environmental impacts of its customers and has reported that Appian recycles thousands of kilograms each year. It is common for Appian to augment our professional services delivery teams with partner staff local to where our customers are based. This arrangement reduces commute time for staff, providing them with an improved work/life balance as well as reducing their overall carbon footprint. Our company and employee-led Appian Affinity Groups donate time and material resources to help local groups working to protect the environment. An example of this is members of our London staff volunteering volunteered their time to clear invasive plants and collect trash from Dagenham Brook Jubilee Park.

  Covid-19 recovery

  To help organisations and businesses around the world recover from impacts of the pandemic and ensure people’s safe return to their workplace or college campus, Appian offers COVID-19-focused software applications to the global business marketplace, including Workforce Safety, CampusPass, and more. In fact, two United Kingdom-based organisations using Appian COVID-19 solutions are profiled in this Social Value Statement.To support those seeking training and new career opportunities in the high-growth technology sector, business owners wishing to evaluate our software without contractual commitment, as well as students and other interested individuals, we offer the Appian Community Edition of our software product free of charge, to give anyone interested in learning to develop applications on a low-code platform access anywhere at any time. Appian covers the cost of registrants’ dedicated cloud environment, provides free online training and tutorials across all levels and skill sets, and offers a guided path for becoming an Appian Certified Developer. Users are in control of their self-driven learning journey, as our platform is fully web based and therefore fully accessible via desktop browser or mobile device.

  Tackling economic inequality

  Appian helps small organisations innovate and prosper, supporting local economic growth and employment opportunities in the United Kingdom. We work closely with local service delivery partners to support our mission of customer success. In fact, it is common for Appian to augment our professional services delivery teams with partner staff local to where our customers are based. This arrangement reduces commute time for staff, providing them with an improved work/life balance as well as reducing their overall carbon footprint. Appian frequently recommends local partners to clients for services we do not typically offer. Examples include training on the customer-specific solution/application (versus our standard software platform instruction), business analysis, and testing (which is otherwise managed by the customer). Appian creates employment opportunities in the United Kingdom through our robust campus recruiting program, working with universities local to the regions in which we operate to secure new talent. In the United Kingdom, those institutions include Cambridge, Imperial College London, King’s College London, Oxford, and University College London. Appian will create further training and employment opportunities through our potential internship program in the United Kingdom. We offer free training and career opportunities in the high-growth technology sector. we offer the Appian Community Edition of our software free of charge to anyone interested in learning to develop applications on a low-code platform—students, those seeking new employment direction and opportunities, business owners wishing to evaluate our software without contractual commitments, etc. All Appian employees and partners may participate in a broad range of training courses and certification programs regarding our low-code software platform. “Appian University” courses can help our personnel and partners fill knowledge and skills gaps, advance roles.

  Equal opportunity

  The Appian Diversity, Equity, and Inclusion (DEI) working group has analysed the entire Appian hiring process: from how job descriptions are scoped and written through to how candidates are evaluated. The team has also identified and sourced additional recruiting channels to align with our desire to increase employee diversity and further the company’s inclusive workplace environment. As a result, the Talent Acquisition team now reaches out to more historically diverse colleges and universities and strives for greater diversity in its Appian representation at career fairs. Appian is an equal opportunity/affirmative action employer. As such, all qualified applicants receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, and/or any other characteristic protected by law. We believe inclusiveness and diversity ensure a professional environment for our employees and support this belief with clear policies, employee programs, and training. Appian Affinity Groups play a critical part in keeping us connected with the communities in which we live and work. For example: AppianAbility Affinity Group advocates for accommodations and beneficial policies for those with physical disabilities or neurodiversities; AppianHeritage group supports career development and leadership development for all races, ethnicities, and cultures, ensuring equity in opportunity for all; AppianPride group educates employees on how to be effective allies in the workplace and how to thoughtfully support LGBTQ+ employee needs within the company; AppianRise group leverages and provides resources individuals early in their careers may use to further their personal and professional development, creating opportunities to hear from a wide array of industry leaders and networking opportunities, and; AppianWomen group aims to connect with, inspire, and grow successful women at Appian by creating value through opportunities to boost their careers.

  Wellbeing

  In consideration of the essential contributions our employees make across the company every day, we believe it is our duty to contribute to their well-being in all respects, to: compensate them equitably; provide them safe, healthy, welcoming places in which to work; offer them challenging roles, continuing education, and opportunities to advance; and assist them in saving toward retirement. ; ; Below are some of the benefits we currently offer our personnel, and we are constantly seeking ways to improve our benefits program to best meet the needs of our growing team: health and wellness. Private health insurance, comprehensive global wellness program, fully covered global Milk Stork benefit, and global wellness reimbursement. Financial. Quarterly awards and recognition, Employee Stock Purchase Program (ESPP), 401(k) or pension plan with employer matching, and company paid life and disability insurance. Work and life. Employee Assistance Program (EAP), global parental leave, charitable giving program, and paid time off and holidays. Learning and development. ; ; Tuition reimbursement for job-related continuing education, professional development courses, Appian New Leader development program, and Appian University. Appian also offers our personnel a no-cost Employee Assistance Program (EAP) benefit through which they and their family members may obtain confidential assistance and information on a number of topics (such as family, relationship, and parenting issues; child- and elder-care needs; emotional and stress-related issues; alcohol and/or drug dependency; and health and wellness issues). The EAP also offers our employees and their family members additional tools and resources including will preparation and fraud protection. Appian Affinity Groups donate time and material resources to local nonprofit organisations to ensure the well-being of our employees and those in need across the community.

Pricing

• Price: £689 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.corpe@appiancorp.com. Tell them what format you need. It will help if you say what assistive technology you use.