Concepta Network Wellness Monitoring and Reporting
Concepta, created by NVT Group, is a visual interface that is able to aggregate wellness information from the entire infrastructure and present the status in an easy to understand visual display. Three areas monitored are: Security (or Risk), Capacity and Performance and the answer is either RED, AMBER or GREEN.
Features
- Concepta provides actionable insight, in real time, on health status
- Concepta can integrate contextual information to help inform decisions
- Delivers real-time, contextual & highly visual data and analytics
- Agile, responsive and effective support services from NVT Group
Benefits
- Tailored to meet your needs: Security, Capacity & Performance
- Allows for better support decisions, more quickly, more often
Pricing
£30 to £100 a unit a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
9 1 0 2 4 6 9 4 7 2 4 4 6 8 3
Contact
NVT Group
Dougie Weir
Telephone: 01698 749000
Email: public_sector@nvt.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- Concepta is based on our cloud platform which is highly available thus does not necessitate outages for patching or maintenance. Periodically planned maintenance may be arranged for Datacentre updates but adequate notice will be provided.
- System requirements
-
- Concepta will dovetail with any client sub-system.
- Each instance is different therefore no specific requirement necessary.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- NVT provide this service with an 24 hour response service level. The request can be logged with NVT via the web portal, email and telephone and an acknowledgment of a call logged is automatically emailed to the client.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- Concepta is hosted on our cloud platform, the platform is bundled with a NVT Group 24/7 service wrapper. Therefore there is only one level of support applicable. Each client will be allocated an Technical Account Manager who will deal with the day to day technical aspects of the contract.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- NVT Group will engage initially in a brief due diligence to ascertain the scope and breadth of the Concepta solution. Once the solution is implemented, training sessions will be arranged with the client support staff to ensure that all are au fait with the technology.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Historical data will be provided on the client's preferred media then subjected to destruction during decommissioning process.
- End-of-contract process
- Decommissioning process is instigated which removes all touch points across the client enterprise and downloads any historic data that the client may want to retrieve and retain. Any remaining data is then subjected to destruction.
Using the service
- Web browser interface
- No
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- The Concepta services provides the client with a dedicated secure dashboard which is configured to our standard specification. The dashboard is then available to the clients and can be customized by NVT to suit the clients requirements or indeed can be configured by the client after appropriate training.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- One of our clients is a large charity for people with learning disabilities in Scotland. We have had some discussions with them on implementation of assistive technology.
- API
- No
- Customisation available
- Yes
- Description of customisation
- This is a dashboard product which can be customized to the clients requirements by NVT or indeed the client
Scaling
- Independence of resources
-
Concepta is deployed as a single instance with its own dedicated resources eliminating the "noisy neighbour" effect and ensuring high QOS.
NVT also uses monitoring and forecasts using machine learning to determine requirements for additional resources. NVT's Concepta environment is upgraded as and when the tolerance settings (e.g. 70% utilisation) are reached.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Concepta is a data aggregator product and not a data storage platform, however any data generated by the analytics process will be erased and historical data can be provided on the clients preferred media then subjected to destruction during decommissioning process.
- Data export formats
- Other
- Other data export formats
- JSON
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- TXT
- LOG
- ODBC
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Concepta is hosted on NVT's cloud platform which has 99.9% uptime availability. Uptime of less than 99.9% in any monthly billing cycle will result in a credit of 10% being issued.
- Approach to resilience
-
NVT hosted platform which hosts Concepta is located across 2 data centres. The platform provides Concepta with a highly available configuration with no single point of failure. Should a catastrophic failure occur at the data centre a data centre failover would be initiated and services would continue at the secondary data centre.
The Service Level Agreements can be requested by prospective clients. - Outage reporting
- Any service outages are reported via our Information Technology Service Management (ITSM) system which automatically alerts clients via email and client web portal.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Access is stringently restricted by way of federated active directory services and two factor authentication
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Exova BM Trada
- ISO/IEC 27001 accreditation date
- 06/08/2015
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- NVT Group are certified for ISO27001 and as such have a set of policies and processes in place to ensure compliance. NVT Group have an appointed Compliance officer to interface with the management on security aspects and also is the conduit to the UKAS accredited audit partner.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Our certified standards ISO9001, & ISO27001 define our configuration and change management processes and procedures are fit for purpose. Each change request is logged and tracked through our call management application, subject to approval and manged to successful implementation or conclusion.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- The concepta service is based on our hosted platform Viia. The Viia platform using Network Access Control technology, posture assessments can be conducted before access to the corporate network is made available. Viia is kept fully up to date by way of subscription to industry recognised malicious software services to ensure a comprehensive knowledgebase of prevailing threats. Patches are applied on an ad-hoc basis depending on the threat severity.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Concepta is based on our Viia platform. Viia is continuously monitored to identify potential issues. Each issue is viewed on its own merit and treated accordingly. NVT Group decided not to have a set of standard approaches as experience tells us that there are not a standard set of potential issues that may occur. Each compromise alerted will be addressed immediately on discovery by our technical team and a resolution devised and an implementation plan agreed. If a resolution is not readily available then a work-around will be put in place whilst a permanent resolution is sought and actioned.
- Incident management type
- Supplier-defined controls
- Incident management approach
- NVT Group operate a Customer Service desk and this is the hub for reporting and managing Incidents. Incidents can be reported either by phone or by email or can be automatically reported by our Monitoring and Management solution.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Public Services Network (PSN)
Social Value
- Fighting climate change
-
Fighting climate change
Please enquire with us directly about our social value activities and commitments. - Covid-19 recovery
-
Covid-19 recovery
Please enquire with us directly about our social value activities and commitments. - Tackling economic inequality
-
Tackling economic inequality
Please enquire with us directly about our social value activities and commitments. - Equal opportunity
-
Equal opportunity
Please enquire with us directly about our social value activities and commitments. - Wellbeing
-
Wellbeing
Please enquire with us directly about our social value activities and commitments.
Pricing
- Price
- £30 to £100 a unit a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- NVT can provide a Proof of Concept trial which will provide the client with a 30 day limited trial period with all features included.