MakeReal

Immersive Learning via Desktop, Mobile, Virtual Reality, Augmented Reality, and AI learning

Immersive learning specialists who provide consultation services along the design, development and delivery of bespoke learning content. We create validated, meaningful learning experiences for desktop, mobile, tablet, virtual reality (VR), augmented reality (AR), with the ability to integrate artificial intelligence (AI), all underpinned by human-centred design and learning theory.

Features

• Bespoke immersive learning tailored to learning and business objectives
• End-to-end consultancy, design, development, deployment, maintenance and ongoing support
• Technology-agnostic, delivering learning using VR, AR, mobile, desktop, AI
• Simulated environments for safe practise of interpersonal and practical skills
• Collaborate with deeply experienced learning designers
• Hardware-agnostic without ties to a particular provider
• Formats include CGI, traditional video, 360° video
• Experience in implementing VR, AR, with multi-device management software
• Experience working with IT and procurement teams to rollout learning
• Gather data on learner progress with bespoke data functionality

Benefits

• Reduced training time and costs
• Remove hazards when training for dangerous situations
• A safe and private space for interpersonal skills practice
• Highly tailored and specific content for better engagement
• Consistent repeatable learning to solidify understanding
• Improved knowledge retention with immersive learning replicating real situations
• Improved productivity as learners achieve understanding more quickly
• Track learner understanding and highlight problem areas with assessment
• Support at every stage of implementing new learning methods
• Project-based delivery without ongoing subscription or licence fees

£500 to £1,650 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@makereal.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

910259572634652

Contact

Tonia Mamai
0845 0178 777
info@makereal.co.uk

Planning

• Planning service: Yes
• How the planning service works: Make Real work closely with clients to determine their training needs and outcomes, specific business objectives and delivery pain-points, before deciding on what technology or experience would be best suited to their organisation. We first look to identify the key audience and how the client is intending to deploy the experience, including intended scale, infrastructure and end-user audiences. We review what training methods are currently used and what behavioural change the clients are looking to achieve to determine where immersive learning experiences can enhance and further engage learners through complementary and blended approaches. We hold meetings and/or workshops to define the learning objectives, understand our learners’ needs and define how we will be measuring the success of the training experience in the future. We also hold regular review meetings at agreed deliverable milestones, to discuss development progress with our clients. We develop via Agile methodology to create small, iterative, measurable deliverables that incorporate flexibility. Where possible we will ask our learning designers to attend existing training courses and sessions in order to fully grasp and understand existing training content, highlighting barriers and pain-points whilst gathering deep understanding of the subject matter at hand.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Virtual Reality Application Design, Development and Deployment
  • Augmented / Mixed Reality Application Design, Development and Deployment
  • Desktop / web based application Design, Development and Deployment
  • Mobile Application Design, Development and Deployment
  • SCORM compliant application Design, Development and Deployment
  • Serious Game Application Design, Development and Deployment
  • Physical Installation Design, Development and Deployment
  • Custom Electronics Design, Development and Deployment
  • Technology Discovery and Consultancy Workshops
  • Immersive experience consultation, workshops and knowledge transfer

Training

• Training service provided: Yes
• How the training service works: Make Real provides comprehensive end user training around all technologies used as part of our implementation and ongoing support. When deploying VR/AR, especially when the audience is not used to immersive technology, it is vital that facilitators are confident and well versed in how to deliver a successful session, how to mitigate potential problems and how to handle a resistant user. Make Real will offer facilitation guidance and recommendations on how best to deploy our experiences. Our proven record for creating and deploying immersive experiences means we are well placed to provide guidance and recommendations on how best to deploy the experience. We support clients in the following ways:; Before launch, we will provide ‘train the facilitator’ training, including technical troubleshooting tips and VR/AR etiquette training; Make Real will provide a facilitators guide with advice on how to deliver the experience; Make Real will provide telephone and on-site support/event staff if required; We can help with advice around how to cast the VR view to a TV/projector to share the experience with the group; We work with client IT teams to help understand MDM deployment; We also often create desktop versions of VR experiences to improve their scalability.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Virtual Reality
  • Augmented Reality
  • Mobile Apps
  • Desktop apps
  • AI for Learning

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Make Real can work with clients to set up their first virtual reality (VR) and augmented reality (AR) service, recognising this may be a new area for some public bodies. We will be able to advise and guide around infrastructure requirements and assess current capabilities.; Where existing VR and AR applications exist, Make Real’s cloud migration framework can facilitate the speedy and low-impact migration of these applications to cloud hosting platforms. Make Real can assist with migration to upgraded infrastructure, carrying out needs assessments and viability studies as required.; ; We are hardware-agnostic and so able to advise on the type of headset/service best suited to the client’s needs, as well as the best tools such as multi-device management software to support implementing VR or AR.; ; Cloud Migrations will be tailored individually as per the context of the migration and the needs of the client and stakeholders.; For desktop or web-based learning delivered via a Learning Management System or Learning Experience Platform, we develop SCORM-compliant packages that can be easily deployed by our clients.; ; We can also advise on integrating artificial intelligence, including emotional recognition and generative AI, into learning experiences, taking ethical and data protection into account.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Virtual Reality
  • Augmented Reality
  • Mobile Apps
  • Desktop apps
  • E-learning
  • AI for Learning
  • SCORM compliant learning

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Make Real thoroughly tests all software as part of the service design and implementation process. The QA tests that we run ensure that a product or service meets the specified requirements and standards. ; ; It involves systematic testing, monitoring, and evaluation to identify and prevent defects or issues before they reach the customer. ; ; QA encompasses various activities such as testing, quality control, process improvement, and adherence to best practices to guarantee the overall quality and reliability of the final product or service.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Make Real assigns a dedicated account manager, who works closely with the client to develop new partnership opportunities and solutions. The dedicated manager is also the first point of contact for questions and concerns. Our account manager develops a clear strategic plan for the client, hold regular meetings and follow ups and closely monitor their performance.; ; We also assign a project manager who guides the process from start to finish, ensuring all key milestones are met and that all parties are aligned throughout. They coordinate the resources on Make Real’s side with the stakeholders on the client side to keep projects on track.; ; We are experienced in dealing with procurement and IT departments to ensure that implementation, delivery, and rollout of all learning experiences all happen as smoothly as possible.; ; Because of the nature of the services we deliver and solutions we build, our clients find that our involvement and the need for post-live support is minimal.

Service scope

• Service constraints: Make Real does not provide out of hours support. Our office hours are Mon to Fri 09:00 to 17:30, excluding Bank Holidays.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 working hours, Mon to Fri 09:00 to 17:30 excl. Bank Holidays. We do not provide out of hours support.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Make Real’s support levels include onsite, email and telephone assistance for incident logging and end-user support/service requests. Our projects typically employ an account management structure as part of our delivery, support and quality assurance processes. ; ; We have an SLA agreement which provides response levels based on the severity of support issues, which normally have 3 Severity Levels (from Critical to Low), where we define our estimated Response, Fix and Deployment time. The speed of response will depend on how the services are being provided. As the time required to fix bugs and other critical issues can never be completely known, response times are absolute, whilst fix times are targets that will be measured against actual performance at the end of term review.; ; Please note that where required Make Real can create a bespoke service level agreement for each client. We will agree with you how support should be provided to meet your organisation’s needs and the needs of service delivery.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We recognise our responsibility to the environment beyond legal and regulatory requirements. We are committed to reducing our environmental impact and continually improving our environmental performance as part of our business strategy and operating methods. Make Real’s directors are responsible for ensuring that the environmental policy is implemented. However, all 30 employees have a responsibility in their area to ensure that the aims and objectives of the policy are met. We endeavour to:; -Reuse and recycle everything we are able to. Our office has become 95% paperless, as we have digitised our processes. We use the Cloud to store our files, we scan documents and sign contracts electronically; -Reduce the need to travel through alternatives such as emails or video conferencing. The majority of the Make Real team work from home, to ensure we limit unnecessary travel; -Incentivise our staff to use our Bike2Work Scheme, to purchase affordable bikes to commute to work; -Seek to reduce the amount of energy used as much as possible. Lights and electrical equipment will be switched off when not in use. Heating will be adjusted with energy consumption in mind. The energy consumption and efficiency of new products will be taken into account when purchasing; -Increase employee awareness about environmental impact, by regularly sharing information on how they reduce their carbon footprint; -We collaborate with suppliers and contractors who also incorporate environmental factors into their business decisions; -Only use licensed and appropriate organisations to dispose of waste; -Continually improve and looking for better ways to monitor our environmental performance.

  Covid-19 recovery

  The Make Real team successfully moved its operations back in 2020 due to Covid-19 to remote working, without this affecting any project work or daily operations, mostly thanks to all development tools being hosted in the cloud. ; ; The Make Real team has increased by 30% during Covid-19 and has widened its catchment area for new recruits, from the South East to nationwide, offering both remote and in-person working options. This has increased employment opportunities for individuals returning to work following the Covid-19 pandemic, as location is no longer a barrier to entry.; ; We have taken actions to ensure that remote working, and sustainable travel solutions are available for all employees. We offer face to face, socially distanced working options that are accessible by bus, train, car and bike, as well as fully flexible remote working. Individuals are free to choose the best style of working to suit their lifestyle and workload on a day to day basis.

  Tackling economic inequality

  Make Real ensures all employees are paid a fair salary that aligns with the current market. Additionally, the company offers healthcare, flexible working and a generous sickness policy to support the financial stability of employees. ; ; We conduct an annual apprenticeship scheme enabling students to learn and develop their career path.

  Equal opportunity

  Make Real adheres to inclusive hiring practices to attract and retain a diverse workforce, working in line with our Diversity and Inclusion Recruitment Strategy.We have an Equal Opportunities policy which ensures equal and fair opportunities are in place for professional development, pay and benefits, recruitment and selection, conditions of service, disciplinary and grievance procedures, regardless of age, disability, gender, gender reassignment/identity, marriage and civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation.; ; We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

  Wellbeing

  Make Real places a strong emphasis on staff wellbeing which includes regular one-on-one check ins with our mental health champion, regular team meetings, activities and socials during and outside of core working hours to foster a a stress-free and relaxed team. With operating flexible working conditions, care packages, and health benefits, we feel this equates to a proud and happy workforce.

Pricing

• Price: £500 to £1,650 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@makereal.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.