MetaCompliance Ltd

MetaPolicy

MetaPolicy enables organisations to automate and manage the key tasks associated with policy management. With MetaPolicy, organisations can increase policy participation, easily obtain employee attestation to key policies, and embed a culture of compliance.

Features

• Seamless integration with any LDAP based directory system
• LDAP replication allows automatic reaction to organisational change
• Target unique groups or departments
• Dynamically deliver communication to the user’s desktop
• Microsoft Teams integration
• Attach a survey to a policy
• Automatic reminder emails
• Robust reporting suite on policy compliance
• Central repository
• Version control

Benefits

• Reinforcement of user awareness and sustainable user engagement
• Provides real time governance reporting and audit trail
• IT Governance Culture Change
• Allows multi-level targeting
• Saves time and reduces cost in compliance initiatives
• Risk mitigation
• Create a consistent policy management lifecycle
• Minimise the effort and cost of policy management
• Automate, deliver and manage the policy management lifecycle

£24.99 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rpickett@metacompliance.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

910412451154982

Contact

Robert Pickett
02871359777
rpickett@metacompliance.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements:
  • Google Chrome
  • Safari
  • Microsoft Edge
  • Firefox

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All enquiries will be logged in our helpdesk software and issued with a unique ticket reference. All support enquiries will be responded to within 12 business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The MetaPolicy service is bound by the Microsoft Azure SLA, which offers a 99.9% Service level. In addition to this, MetaCompliance Ltd. operates a robust fault resolution process for customer support.; ; Customers can contact our support team via our dedicated help desk number, or our dedicated support email address. This provides a single point of contact for MetaCompliance customers, and initiates the MetaCompliance support process for issue resolution. This contact automatically creates a support ticket, which is then allocated to the relevant support team to progress, as per our support level agreement (SLA), which can be provided on request.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: When a customer has purchased MetaPolicy, our support team will start the 9-step on-boarding process.; ; 1. Provision access to purchased modules; 2. Arrange welcome call to begin on-boarding project; 3. Agree objectives with customer to be completed as soon as mutually possible throughout the initial days of your subscription; 4. Complete interactive training sessions on all purchased modules & platform; 5. Complete any necessary technical requirements in relation to user on-boarding; 6. Provide assistance with an initial pilot with a specified group of users; 7. Proceed to go live to all required staff with guided assistance; 8. Discuss requirements of the platform for remainder of subscription; 9. Confirm all customer objectives have been achieved and value has been obtained; 10. Complete on-boarding and meet with Customer Success Manager
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: The MetaPolicy service is based on Microsoft Azure, however, the MyCompliance administration console sits within the customer network. Any data held on the console can be easily retrieved from the SQL database and exported elsewhere if required. There is no cost associated with this.
• End-of-contract process: Written notice must be provided to the relevant contact, as provided in the G-Cloud 14 Call off contract agreed between the parties. Such notice shall be in accordance with G Cloud 14 Call off contract clause 18 ‘Ending the Call-Off Contract’.; ; The off-boarding process for MyCompliance is:; ; 1. Customer to export any required reports from the platform; 2. Stop all access to platform for Admins and users on an agreed date; 3. Delete all data and customer platform permanently

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Dedicated mobile views for web portal.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: We have a REST API for certain features of our software.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: User interface can be customised using different themes and styles.

Scaling

• Independence of resources: Microsoft Azure scalability.

Analytics

• Service usage metrics: Yes
• Metrics types: Azure Application Insights to log application usage

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data via PDF, Excel and Image formats. MetaCompliance can also assist in bespoke data exports.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • PDF
  • PNG
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The MetaPolicy service iMetacompliance will apply all commercial and technological efforts to make the software available with a Monthly Uptime Percentage of at least 99.99%, in each case during any monthly billing cycle. This monitoring includes monitoring and alerting on all services used on the MyCompliance Platform.; ; Further information on our best practice SLA for customer support can be found in our Service Definition documentation.
• Approach to resilience: Available on request
• Outage reporting: There is a public dashboard from the cloud service provider and we also provide email alerts to customers.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We have a well defined authorisation scheme in our application. Management interfaces are only available to certain levels of administrators. Our support channel is managed within Zendesk and can only be accessed by certain support admins.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SOCOTEC
• ISO/IEC 27001 accreditation date: 16/03/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are ISO27001 certified. Certificate Number 239539

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: MetaCompliance uses Agile Software Frameworks for developing our software. We track all requirements from design to release (along with bugs and testing) within Team Foundation Server. For any substantive change we will do a security assessment for the project and risk assess the project.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: For any substantive changes we request penetration testing from outside vendors and fix any medium and high risks directly. We are ISO27001 certified and have vulnerability management in our Information Security Management System.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We are ISO27001 certified, and because we run penetration tests regularly we find and fix potential compromises quickly.
• Incident management type: Supplier-defined controls
• Incident management approach: Our Incident Management process following ISO27001 and we are ISO27001 certified.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  MetaCompliance supports organisations now faced with hybrid working practices and remote workforces, to remain vigilant against increased cyber security risks, due to the influence of Covid-19. Where new ways of working are now required to deliver services, MetaCompliance recognises the need to manage security in a changing workplace as cyber threats continue to impact organisations.; From markets, to operational processes and systems, the new hybrid work environment has reshaped the way organisations manage teams, respond to global cyber threats, serve customers, and engage with employees.; Our cloud-based solution helps to educate remote workers to protect themselves and their organisation from cyber security threats outside of the office environment, and empower employees to become increasingly vigilant of the risk landscape when working remotely. By educating staff about the evolving tactics used by cybercriminals and the increased threat, employees are better equipped to act and behave appropriately.; ; MetaCompliance’s platform enables customers to quickly and effectively implement their cyber security awareness program and communicate key changes to users instantly. This also enables Admins to uphold compliance standards, even with sudden changing circumstances.; ; Accessible from anywhere across the globe, our customers can educate staff, improve their cyber security awareness and obtain attestations from employees on key messaging. This can include information on working practices, internal policy updates on the impact of Covid-19, as well as information on wellness strategies.

Pricing

• Price: £24.99 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Trial versions are available for each of the five products. The trial is not a full cloud version of the software, but an internal installation of MyCompliance Advantage. The trial lasts for 14 days and is limited to 10 users/employees and to 1 Administrator.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rpickett@metacompliance.com. Tell them what format you need. It will help if you say what assistive technology you use.