QAPlus ltd

Chord360 Care Management Solution

Chord360 optimises care management for NHS All-Age Continuing Care, offering intuitive workflows, empowering care professionals with case notes, and ensuring transparent reporting and financial control. Seamless patient activity monitoring and comprehensive document management enhance efficiency, supported by robust reporting and payment scheduling.

Features

• Automated Case Routing: Streamlines tasks, boosts efficiency, ensures prompt response
• Secure Data Management: Protects sensitive information, ensures compliance, builds trust
• Role-Based Access: Prevents unauthorised access, maintains regulatory compliance.
• Document System: Effortless retrieval, collaboration, reduced paperwork, streamlined processes.
• Mobile Accessibility: Remote work, increased productivity, flexibility, on-the-go access
• Customisable Dashboards: Quick insights, improved decision-making, key metrics monitoring
• Reporting & Analytics Tools: In-depth insights, data-driven decisions, performance tracking
• Collaborative Workflows: Efficiency enhancement, reduced errors, consistency in processes
• Supports Child, Transition, and Adult care with tailored workflows.
• Tailored processes for adaptable workflows, meeting varying needs.

Benefits

• Case handling: Reduces response times, improves service delivery.
• Documents: Easy retrieval, reduces paperwork, enhances collaboration, saves time.
• Enhanced Security: Protects sensitive information, ensures compliance, builds trust.
• Analytics: Informs decisions, improves services, enhances performance, boosts efficiency
• Flexible access: Enables remote work, increases productivity, enhances flexibility.
• Insights: Quick access, better decision-making, monitors key metrics, saves time.
• Improved collaboration: Enhances communication, fosters teamwork, speeds up processes.
• Compliance assurance: Ensures regulatory adherence, minimizes risks, builds credibility.
• Automated document processes reduce administrative costs and effort.
• Improved service quality through visual workflow prompts and assessments.

£35,000 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@qaplus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

910720105646253

Contact

Sion Davis
+01633876142
info@qaplus.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: QA360 optimally functions with modern browsers for enhanced system capabilities. Mandatory updates occur every twelve weeks, with interim patches applied as necessary. Advance notifications for updates are communicated with comprehensive Release Notes via the helpdesk support team, ensuring seamless system performance and security.
• System requirements: None as this is a cloud based solution

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: As per Service Level Agreement
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web Chat is accessible from the support site.
• Web chat accessibility testing: Web Chat accessibility testing is yet to have commenced.
• Onsite support: Onsite support
• Support levels: Unlimited Helpdesk Support is available for trained users of the solutions, for how to use queries. This is included within the investment for the licence. Helpdesk calls are triaged depending on agreed urgency and severity to H1 requiring conclusion within 4 hours, H2 within a week and H3 within a month. ; ; Each client is allocated a Client Service Manager who will meet quarterly as a minimum standard. Should it be more frequent meet ups are required this will be charged as per the pricing document.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: QA360 offers a seamless onboarding experience through a fully managed implementation process. With many successful implementations, our approach is tailored for your success.; ; During onboarding, our experienced project manager collaborates with you to create a detailed project plan. This plan encompasses all aspects of the implementation, including workstreams and activities necessary to achieve the agreed-upon go-live date.; ; Our commitment to a structured onboarding process guarantees a smooth transition, minimises potential risks, and empowers your organisation to harness the full potential of the QA360 solution from day one.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: QA360 assures collaboration to extract and export your data into a usable format. Additional costs, based on data size and scope, will be calculated and communicated upfront, ensuring transparency and informed decision-making regarding any incurred expenses.
• End-of-contract process: QA360 acknowledges that the end-of-contract process is tailored to each client, considering factors like retention periods and data format preferences. While typically not chargeable, any additional work may incur fees, which will be assessed once all requirements are known. Please refer to the terms and conditions for detailed information regarding end-of-contract procedures and associated charges.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The same comprehensive web-based functionality can be seamlessly accessed and utilised on your mobile devices, ensuring convenience and flexibility in managing tasks and workflows on the go
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: There not any current open source APIs. New APIs can be developed on a case-by-case basis, tailored to specific requirements, and provided as a chargeable service.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: QA360 confirms that its solution is bolstered by a comprehensive suite of professional services, designed to be flexible and adaptable to your specific needs and preferences. These services can be customised and refined both during and after the implementation process, ensuring a tailored approach to meet your evolving requirements.; ; During the implementation phase, you will have the opportunity to provide input into various aspects of the project, including project planning, system configurations, solution development, and ongoing service delivery. This collaborative approach ensures that the solution aligns perfectly with your organisational goals and operational workflows.; ; Additionally, QA360 offers a range of chargeable extra services aimed at enhancing your overall experience and maximising the value of the solution. These services include project management support, comprehensive training programs, supplier engagement assistance, and bespoke system development options.; ; For further details regarding the pricing and specifics of these additional services, please refer to the comprehensive pricing document provided by QA360.

Scaling

• Independence of resources: QA360 offers clients a dedicated virtual environment for its products, focusing on security and scalability with provisions for increased web traffic. Daily resource monitoring ensures efficient matching of demand.; ; The application benefits from auto-scaling and high availability functions. Continuous 24x7x365 monitoring by a dedicated team allows swift resolution of issues and adjustment of platform resources for optimal performance.

Analytics

• Service usage metrics: Yes
• Metrics types: QA360 provides monthly and quarterly reports on achieving agreed success measures. These targets are designed to maximise customer value from the solution.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: QA360 offers a range of reports to meet most user needs. Additional reports are available upon request, possibly incurring charges. Export-to-Excel is available for all list pages, while SQL reports can be exported to Excel, CSV, or PDF formats
• Data export formats:
  • CSV
  • ODF
  • Other
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: QA360 ensures 99% uptime during business hours, except for pre-planned maintenance with advance notice or emergency maintenance. Maintenance tasks are typically scheduled outside business hours to minimise impact.
• Approach to resilience: Our service is designed with a strong emphasis on resilience and data security. We utilise an application gateway to load balance across multiple backend servers, ensuring a highly available platform. All new releases undergo rigorous testing before deployment to maintain system stability and reliability.; ; Regarding our datacentre setup, we adhere to Tier III requirements with Rackspace servers at the compute layer and a storage area network at the storage layer, following industry best practices. Additionally, system data is regularly backed up to a secondary Tier III data centre located in UK, ensuring system effectiveness and data safety.; ; For further details on our resilient infrastructure and datacentre setup, please contact us directly as this information is available upon request.
• Outage reporting: System outage will be reported to the technical director at QA360. ; ; This will then be communicated to clients via the QA360 support portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: To Be Completed
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: NHS Data Security and Protection Toolkit

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus; IG Toolkit
• Information security policies and processes: The information security policies for QA360 are available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: QA360 configuration and change management processes are available on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: QA360 vulnerability management approach are available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: QA360 is able to provide this information on request.
• Incident management type: Supplier-defined controls
• Incident management approach: QA360 is able to provide this information on request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  QAPlus is committed to achieving net zero carbon emissions, exceeding NHS England's targets. We focus on reducing Scope 2 (power usage) and Scope 3 (business travel and commuting) emissions. Our plan includes actions like reducing business travel, increasing remote work, and transitioning to low-carbon power suppliers by 2026. We gather data on energy use and travel, report progress on our website, and value stakeholder feedback for continuous improvement. Our efforts align with NHS England's goals for sustainability and social value.

  Equal opportunity

  We prioritise reducing the disability employment gap through diverse recruitment, skills development, and fostering an inclusive workplace. Our approach includes targeted recruitment, tailored skills development, and promoting diversity and inclusion. We track progress with clear timelines and metrics, report regularly, seek feedback, engage stakeholders, and collaborate to achieve NHS England's objectives.

  Wellbeing

  QAPlus prioritizes health and wellbeing in line with NHS obligations and social value priorities. We extend and formalize initiatives such as wellbeing programs, health and safety adherence, and awareness training. Engaging stakeholders, we promote sustainability and support local health initiatives. Our detailed project plan includes timelines, metrics, reporting, and transparency to ensure effective implementation and continuous improvement. Through these efforts, we contribute to a healthy, supportive environment aligned with NHS goals and the net zero roadmap.

Pricing

• Price: £35,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@qaplus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.