LOVIS WORLDWIDE LIMITED

LOVIS EOS

Our purpose is to provide powerful and simple solutions to complex enterprise problems through LOVIS EOS, the integrated, secure and reliable enterprise software platform on the cloud that is adaptive, easy to use and fast to implement. LOVIS EOS saves money, recovers time and makes people happy.

Features

  • Fully configurable zero-code Enterprise Software
  • Integrated beginning-to-end Business Processes
  • Transactional double entry
  • Three to six months implementation; easy to use
  • No disruption at go-live
  • Fully automated 3-D accounting creation
  • No interruptions for closing procedures
  • Real-time information that reflects your reality
  • Profiles and roles-based workflow and security configuration
  • Ready-to-use Multitenant Cloud with 99.9%+ transactional availability

Benefits

  • Double your productivity
  • Improve wellbeing
  • 2:1 ROI from year two

Pricing

£5,000 a user a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mariana.zapico@lovis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 1 0 8 0 1 7 1 4 6 9 0 1 8 1

Contact

LOVIS WORLDWIDE LIMITED Mariana Zapico
Telephone: +34660475878
Email: mariana.zapico@lovis.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
There are no restrictions on service and support. LOVIS EOS runs through RDP client from Windows, MacOS and Linux.
System requirements
RDP client from Windows, MacOS and Linux

User support

Email or online ticketing support
Email or online ticketing
Support response times
24 hrs or less.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
LOVIS EOS Enterprise: 24/7
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Implementation project including project management, business process consulting, change management, foundational configuration, master data preparation, training, integral tests, detail data preparation, and go-live. Hyper care includes business process auditing, data auditing, configuration and fine-tuning. Support, online training and user documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All data entities can be downloaded by the administrators using several formats at any time, including at contract end.
End-of-contract process
At the end of the contract, all data is accessible for download by the administrator.
The price is per simultaneous session and includes unlimited named users, updates, upgrades, support, full daily backups, 15-minute log backups, high availability, and a disaster recovery plan.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Our API allows users to connect CRM, e-Commerce, and other platforms to interact with LOVIS EOS.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Administrators can customise business processes, workflow, security roles and profiles, and data access. End-users and administrators can customise queries, reports and BI tools. Users and administrators customise via the LOVIS EOS user interface.

Scaling

Independence of resources
Our pool of servers provisions enough resources for all contracted simultaneous sessions and database size. Load balancing configuration assigns the least occupied servers to users at sign-on. When transactional size grows, database servers are increased on demand.

Analytics

Service usage metrics
Yes
Metrics types
Connected users, successful log-ons, detailed and average session time, rejected log-ons, support cases, detailed and average solution time, and others.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Using our integrated DynaQube tool, users can export any data they require to diferent data forms at any time.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLS
  • TSV (Tab Separated Values)
Data import formats
  • CSV
  • Other
Other data import formats
  • XLS
  • TSV (Tab Separated Values)

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
RDS connection is encripted using 2048 bits. Mouse clicks, keyboard strokes and video display commands travel through the RDS link, data does not necessarily travel through the link.
Data protection within supplier network
Other
Other protection within supplier network
Session and database servers operate within an AWS VPC; data does not travel outside the VPC, except through secured APIs via SSL.

Availability and resilience

Guaranteed availability
24/7 @ 99.5% full transactional availability. A credit note, either appliable to the next payment or reimbursable, is emitted for any unavailable time above 0.5%.
Approach to resilience
It’s available on request
Outage reporting
Through a public dashboard.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Functional and data roles and profiles connected with our Active Directory security.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
EY CertifyPoint
ISO/IEC 27001 accreditation date
November 18, 2010
What the ISO/IEC 27001 doesn’t cover
None
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Reporting Structure
CTO: Jaime Moreno
CEO: Rafael Funes

Monthly: Security policies report revision
Weekly: Case analysis

We are open to fulfilling and improving our security practices if there is interest in us being your provider.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
1. Analysis, design and development of improvements and new functions
2. Sandbox testing and approval
3. Documentation of improvements and deployment plan
4. Agreement and scheduling of deployment
5. Deployment
Vulnerability management type
Undisclosed
Vulnerability management approach
Our team permanently monitors potential threats related to our providers' software, hardware and infrastructure, and our software.

Patches, corrections and other measures are tested in our sandbox immediately and deployed as soon as we confirm they are reliable.
Protective monitoring type
Undisclosed
Protective monitoring approach
Our team permanently monitors potential compromises related to our providers' software, hardware and infrastructure, and our software.

Patches, corrections and other measures are tested in our sandbox immediately and deployed as soon as we confirm they are reliable.
Incident management type
Undisclosed
Incident management approach
LOVIS shall provide the following Critical Support to the Client. Where the Client is unable to access the Services it may call the emergency hotline number published on the LOVIS Support Website, which is available 24 hours a day, 7 days a week.
Support on general use shall be accessed as follows:
-A user of the Services shall open a support request internally with the Client Administrator.
-The Client Administrator shall open a support case at the LOVIS Support Website.
-LOVIS shall report to the Client Administrator on such open cases once every 24 hours.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

<1/7 carbon footprint

Pricing

Price
£5,000 a user a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mariana.zapico@lovis.com. Tell them what format you need. It will help if you say what assistive technology you use.