MEGANEXUS LTD

Generative Artificial Intelligence for Education (GENAIE)

A fully automated content generation platform powered by Artificial Intelligence that supports educators to build, editable, consistent courses and lessons within minutes.
- Assess learners' skills gaps and strengths
- Ingest the latest guidelines and legislation
- Automatically generate assured learning material
- Ensure learners attained required knowledge with certification

Features

• Automated, rapid creation of courses, lessons, and assessments for learning
• Translation and realistic voiceover narration in 120+ languages
• Preview course output instantly with advanced AI microlearning content generation
• Tailored content based on learner level and identified skills gaps
• Integrated knowledge checks, quizzes, and content-relevant imagery
• Human-in-the-loop to ensure pedagogical validity and safety
• Native support for SCORM, HTML5, PDF and direct LMS integration
• Fully WCAG 2.2 AA compliant.
• Ingestion feature ensures courses in-line with latest guidelines and legislations
• 100% user-ownership and ability to edit generated outputs

Benefits

• Automates content creation with AI, lowering development time and cost
• Automated alignment with shifting legal and educational standards
• Meets diverse needs through accessibility standards and multi-language support
• Identifies learner gaps to provide targeted, certified training
• Seamlessly integrates with your existing LMS via industry-standard exports
• Transforms passive modules into interactive experiences that reinforce knowledgeable engagement
• Reduces administrative burden

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at solutions@meganexus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

910847775127872

Contact

Nathan Bentliff
020 7843 4343
solutions@meganexus.com

About the service

• Service categories:
  • Application Development and Deployment
    • AI platforms
      • AI life cycle
        • Trustworthy AI Software
      • AI software services
        • Computer Vision AI Software Services
        • Generative AI Software Services
        • Personalize AI Software Services
      • Search and knowledge discovery
        • Search and knowledge discovery
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Internet connectivity
  • Supports all modern browsers

User support

• Email or online ticketing support: Yes
• Support response times: Within 1 hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Meganexus agrees upon exact Support Levels during contract signing. However, our standard support levels are typically: Urgent issues - Response time of 1 hour, Resolution time of 1 day. High priority issues - Response time of 4 hours, Resolution time of 2 days. Normal priority issues - Response time of 2 days, Resolution within the next software upgrade cycle. Low priority issues - Response time of 5 days, Resolution depending on the availability of the Meganexus support team. The support costs are included in the license costs. Additional costs for on-site support are detailed in the pricing document, rate card. Meganexus will provide a technical account manager to oversee service delivery.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We have a dedicated onboarding team that supports users through the transition to our solution.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: Once the contract is completed, all user data is extracted and downloaded to a secure drive. The drive is then handed directly to the client once the license has expired. Once the data has been transferred to the secure drive, all data is deleted.
• End-of-contract process: All off-boarding services and any associated costs are agreed on initial contract. Any complex or third-party services will be discussed with additional costs according to the standard professional services rate card.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile and desktop services are similar in features and functionalities, the platform is fully responsive across all mobile devices.
• Service interface: Yes
• Description of service interface: A support portal that allows application users requiring support to raise and track queries raised. This portal additionally has a self-service feature.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Our service interface has undergone structured accessibility testing to ensure a usable experience for individuals relying on assistive technologies. Testing includes a combination of automated accessibility scans, manual expert review, and validation against WCAG 2.2 AA principles.; ; We have performed compatibility checks with widely used screen readers, including NVDA, JAWS, and VoiceOver, confirming correct reading of labels, navigation landmarks, form fields, and dynamic UI updates. Keyboard-only navigation is also validated to ensure all interactive elements can be accessed without a pointing device. High-contrast mode support and testing with screen magnification tools (such as ZoomText) were used to confirm that content scales cleanly and remains perceivable at larger zoom levels.; ; Additionally, we reviewed ARIA usage, semantic markup, focus states, and error messaging clarity to improve accessibility for assistive-technology users. Feedback from internal accessibility testers was incorporated to refine control descriptions, improve focus order, and enhance clarity of interactive components. Through this testing approach, we aim to provide an interface that is perceivable, operable, and understandable for users with diverse accessibility needs.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Microservices Architecture - our solution is comprised of multiple APIs which can be utilised to retrieve and publish data depending on the business need.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: GENAIE is a white-label product which can be branded by Meganexus to the requirements of the client. Customisation of Role-Based Access Controls by Meganexus to the requirements of the client. Complete client control of the content produced, including images, text, language, learning outcomes and more.

Scaling

• Independence of resources: Meganexus applications operate on a hyper-scale platform and an architecture/implementation that allows us to auto-scale and contract in line with changing business demands.

Analytics

• Service usage metrics: Yes
• Metrics types: Includes but is not restricted to Traffic Analysis (status of all tickets), Average Ticket Response times, Customer Satisfaction ratings, SLA (Met Vs Breached), Created Vs Resolved, Average Resolution time
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The reporting module provides an option to export data. The user with the appropriate role and privilege can export data in CSV format.
• Data export formats:
  • CSV
  • Other
• Other data export formats: MSExcel
• Data import formats:
  • CSV
  • Other
• Other data import formats: MSExcel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Meganexus commits to 99% availability our SLAs are as follows: Urgent Issue: renders core functionality inoperative. No workaround exists. Problem impacts service to Licensee’s customers. Response/Resolution time- 1 hour/1 day. High Issue: renders part of the core functionality inoperative but does not stop the remaining Software Modules' functioning. Issue impacts service to Licensee’s customers Response/Resolution time- 4 hours/ 2 days. Medium: An issue which has little impact on productivity, for which a workaround exists Problem/Fault, User Education, Documentation, Query, Training, Product Enhancement Request Response/Resolution time- 2 days/Next Software Upgrade. Low issue: Cosmetic issues, Manual/instruction/training problems, Enhancement requests, Training requests Problem/Fault: User Education, Documentation, Query, Training, Product Enhancement Request Response/Resolution time-5 days/At Meganexus' discretion Refund policies are available on a case-by-case basis.
• Approach to resilience: Geographically resilient deployment with data being replicated between 2 geographically separate onshore sites and available for recovery in the event of an outage or that data is required to be restored from a backup. We use the replicated data as our source for restore, with resilience of components in each data centre.
• Outage reporting: Both email messages to customers and notifications on the application front page.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Whitelisted IP addresses and 2-factor Authentication for escalated privileges.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow the processes defined within our ISO 27001 Information Security Management System (ISMS). Our implementation team develops, defines and refines ongoing tasks through an identified security baseline, applying the agreed risk management process, and implementing the risk treatment plan to ensure that controls applied are effective. We measure, monitor, and review these policies and controls on a month-by-month basis. Our support technicians report to the COO and CTO who in turn report to the CEO. Adherence to policies is ensured by evidencing actions driven by the process, reviewing procedures at least annually and again evidencing this to the ISO auditor.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The Configuration and Change Management process is designed to facilitate the introduction of changes quickly and with minimal disruption to live services, ensure that changes adhere to agreed service levels/contractual agreements and do not introduce additional risk of disruption, error or security. A Request for Change (RFC) is required for any modification. All changes must be approved by the Change Advisory Board (CAB). The CAB approval process serves as a risk analysis activity, ensuring any risk associated by the Change has been accepted by the appropriate stakeholders. All changes are maintained in the RFC tracker.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All vulnerabilities are prioritised through risk assessment, monitored through notifications and assessed and actioned through change management or incident response procedures. Available patches are risk-assessed and vulnerability control decisions are audited. The ISO Steering Group receives regular reports on the vulnerabilities, any additional controls in place and outstanding issues. Compliant with ISO27001, annual IT-health checks enable remediation within 3-6 months. Additional vulnerability assessments are informed by any changes to our security framework. We are advised of threats/vulnerabilities through a range of distinct channels including The National Cyber Security Centre, Vendor Channels(e.g. Microsoft), Government customers such as Ministry of Justice.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring controls are based around the legacy GPG13 guidelines (deter). Alarms are automatically raised to our service team on suspicious behaviour. Any suspicious behaviour is treated as a priority 1 incident and will be dealt with within 4 hours. We have analysis tools that are constantly scanning our solutions to identify curious patterns of behaviour that may identify potential compromises and alert system administrators accordingly.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: Incidents raised by users or detected by Meganexus support professionals are categorised and assigned to the appropriate team. Incidents involving security, high-significance or business-critical systems are immediately addressed by the CTO and technical teams. We investigate the cause and resolution of the incident and restore the service while providing notifications to the client. Solutions for common events are documented in the Known Error Database and available to support teams. Incidents are reported through emails, the service portal or phone. All incident details are recorded in the service portal. Incident reports requested by the client are extracted from the service portal.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Centre for Assessment
• ISO/IEC 27001 accreditation date: Thursday 27 March 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: The Certification Group Limited
• ISO 9001 accreditation date: Thursday 1 August 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: E59ad969-f8c7-416e-b689-84fb998ab25d
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: F21574a8-2f01-4f25-acad-3659585b09dd
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at solutions@meganexus.com. Tell them what format you need. It will help if you say what assistive technology you use.