HURDLE GROUP LIMITED

hurdle with Labs

hurdle-with-labs is a remote training platform that improves learning experiences for software training. These training sessions take place using a virtual desktop.
Multiple learners can practice in a training environment whilst the trainer presents, demonstrates, and watches students in real-time using the back-of-the-room view, assessing capability and provide support.

Features

• Virtual-Classroom -Screenshare webcam with public and private audio
• Back-of-the-room view -Display multiple learner desktops and webcams in real-time
• Over-the-shoulder -Assist or shadow individual Learner’s progress
• Lab-(Sandbox) -Turnkey practice environments provided to learners during sessions
• Engagement-tools -Raise-hands, Chat, emoji, Polls, Content panels and Whiteboard
• Multiple Trainers -can help facilitate training together
• Guided onboarding for Learners with tutorial-video
• Present concepts to Learner’s Full screen or picture-in-picture
• Learner Attention -notifications if Learners are away from the lesson
• Self-Service Portal -User administration, Account-customisation and Usage reporting

Benefits

• Hands on Practice Improved Software adoption and increased user confidence
• Trainers(s) can validate learner capability in real time
• Trainer views multiple desktops with webcam/attention tracking within one screen
• Trainers(s) can easily assist Learners using over the shoulder feature
• Learners arrive to sessions ready to learn after onboarding video
• Learners focus on their learning as trainer manages the session
• Sessions delivered online -reduces travel and improves inclusivity
• Concurrent user license -flexibility based on business scenario
• Lab(Sandbox) virtual machine is pre-prepared and refreshable
• Use-cases -Software training, Assessment tests, User-Acceptance-Testing

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@hurdle.live. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

910893656989262

Contact

Ben Woodthorpe
03303 830 315
hello@hurdle.live

About the service

• Service categories:

  Applications

  Content workflow and management

  Persuasive content management

  • Digital Adoption Platform
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: * LTI (Learning Tools Interoperability) - We support LTI compliant Learning Management Systems (LMS) to allow sessions to be created and started within the LMS.; * Azure / AWS on demand lab creation - on demand lab virtual machines are created and destroyed in our turnkey solution.
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance can be seen on our status page https://status.hurdle.live/; ; There are no additional service constraints to use our service.
• System requirements: Windows, Mac and Linux Desktop/Laptops only (Via App or Browser)

User support

• Email or online ticketing support: Yes
• Support response times: Ticket response times depend on the Service Level Agreement included in the agreement between both parties. This can be from 4 to 48 business hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels are as defined by the SLA agreed between both parties
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: TRAINERS - We provide online live training for all trainers. Following this, we schedule follow up sessions to support trainers and they are given access to a library of short, pre-recorded training videos to support them on an ongoing basis. If additional support is required, this can be arranged.; ; LEARNERS– We have a guided on boarding process / video that helps them join a session and explains how to use the platform. This video and process means that when they join hurdle they are ready to learn as their speakers, audio and webcam will be ready to use. Additionally, we also publish a training video library for students to access should they need to.; ; TECHNICAL TEAM – We have an introduction meeting with the IT contact and provide access to our technical documentation / deployment guide for IT teams to review and action. Support is then provided by the hurdle technical team to ensure success when actioning the deployment steps.; ; AID ADOPTION WITHIN AN ORGANISATION – We actively engage with our users and stakeholders to gather feedback which we factor in to our roadmap. We are available to our customers to aid adoption and improve of hurdle.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: When a customer leaves the service, they can produce CSV file exports of key data on a self-service basis. Access to this data is available for 90 days following the completion of their contract. Any further data extractions can be performed on request by contacting the support team.; ; By design hurdle tracks and records a limited amount of data. Data that can be extracted is as follows:; ; Name of training session,; Date and time of training session,; List of attendee names for the training session,; List of attendee email addresses for the training session,; Training session run time duration.; ; The account and all related data will be destroyed following the 90 days of their contract end date and cannot be recovered.
• End-of-contract process: DURING LIVE CONTRACT - Customers can run training sessions and use hurdle functionality up to the limit of their licence allocation.; ; END OF CONTRACT - Up until the account is deleted the customer can access prior usage data and extract to CSV file. Customers (Team lead only) can also use the self-service portal to delete their own account. 90 days after the contract has ended if the customer does not renew the account will be deleted.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Browser based self service administration area.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: With end users we have tested Keyboard only navigation, screen readers and magnifiers.
• API: Yes
• What users can and can't do using the API: Customers can request an API token via their self service admin area. This can be used for any valid business need that may facilitate the use of our service.; ; The API allows all the same functionality provided by the desktop and browser client.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can customise the following (The options are on an organisation wide basis):; ; - Learner join page experience (Enable / Disable access via browser, application, URL, Session Code. Additionally customers have the ability to stop learners downloading our application from their join page); ; - Options available for trainers to use during a training session (E.g. remote control, session recording and others can be disabled by the team lead so trainers cannot use these options within a session); ; - Application overrides (if mass deployment used); ; - Custom branding can be applied to the platform (Logo and Corporate colours)

Scaling

• Independence of resources: Resources hosted by hurdle group that are used to deliver our service automatically scale depending on active and anticipated usage, this is done by monitoring different factors, like hardware (Processor and Memory) and network (Bandwidth In and Out)

Analytics

• Service usage metrics: Yes
• Metrics types: Reports are generated every time a session has run, and includes metrics such as session run time, Learner speaking time, student attendance, hurdle concurrent user license usage and further metrics. Additional more in-depth metrics can be requested by the customer and provide metrics such as audit logs, license assignment and further metrics.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can request data linked to them by emailing us or by logging in to the application and downloading their data by clicking on the "Export" button on the relevant sections
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Based on agreed SLA between parties
• Approach to resilience: Hurdle provides high availability, disaster recovery and fallback functionality, we achieve this by automatically checking several system metrics on backend services and, if needed, scale or replace required services. We have multiple service clusters that are able to take over if a failure of one cluster is detected, as well as robust data backup solutions. With this we are able to restore full functionality in the event of data loss or catastrophic failure.
• Outage reporting: We operate a status page which monitors all core metrics of our backend infrastructure. It can be accessed here: https://status.hurdle.live Customers can subscribe to notification emails on this page.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access restriction within management interfaces and support channels are managed via Access Groups. Each user is associated to an access group through which the accessibility of features and appropriate information is defined. Temporary access to limited parts of the service can be granted via secure temporary links.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Hurdle has implemented and periodically reviews an Information Security Management System (ISMS) and an overall policy for handling data including how it is collected, held and maintained.; ; We regularly test our systems and processes with a series of internal and external audits to ensure that policies and processes are being followed.; ; We use encryption in transit and at rest with TLS across all services.; ; We have a full trust centre with more details available through our website (https://trust.hurdle.live/).
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our change control processes control life cycle of all changes, allowing changes to be made with minimum disruption to services. Change Management offers ITIL-aligned processes for normal, standard, and emergency change types.; Normal change: Follows complete change lifecycle including peer or technical approval, management, Change Advisory Board (CAB) authorization before being implemented, reviewed, closed.; Standard change: Frequently implemented, repeatable implementation steps, low risk, proven history of success.; Emergency change: Covers fix on fail or retroactive situations where impact to service has been experienced or fail situations where the impact to service is imminent if action is not taken.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: As part of new customer on-boarding we undertake a risk/vulnerability assessment procedure.; We periodically perform risk assessments, run internal procedures and subscribe to industry news that highlight known threats to detect potential threats on our systems.; Any changes will be appropriately prioritized based on the severity and risk of the requested change or problem.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We frequently monitor all backend services to identify potential compromises, if a compromise is detected, it is then categorised and depending on the category we would then respond based on the agreed SLA between both parties. The severity of the incident will determine the speed of the response.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have a defined Incident Management process, when an incident is reported or flagged by our internal processes. All security weaknesses will be recorded and tracked on a standardised form. Depending on agreed upon SLA, we can provide incident reports.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer a 28-day trial so the client can familiarise themselves with the platform.
• Link to free trial: https://manage.hurdle.live/trial

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: NQA
• ISO/IEC 27001 accreditation date: Thursday 9 February 2023
• What the ISO/IEC 27001 doesn’t cover: Scope Exclusions; As a remote development company, hurdle does not provide any development services to external parties but does complete its own development which thus excludes the following areas of the ISO 27001 standard:; ; 7.1-7.6, 7.8, 7.11-7.13 - the company does not have office space; 8.11 - the company does not require data masking; 8.20 - the company does not have a physical network
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Ddc0e951-d270-4441-a0d5-9f919f91e3b5
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@hurdle.live. Tell them what format you need. It will help if you say what assistive technology you use.