SPIRIT PUBLIC SECTOR LTD

M2 Catalyst Crowd SiteIntel

M2 Catalyst Crowd SiteIntel portal is a powerful mobile network data analytics and visualization platform used by leading MNOs and tower companies worldwide to provide insights to direct decisions for mobile connectivity improvements.

Features

• M2 Catalyst Crowd SiteIntel (CSI) portal access
• Predictive analytics provide insights to mobile operators, towercos, regulators, analysts
• Hundreds of millions of crowdsourced data points each month
• Data for all Mobile Network Operators
• Over 40 million Cell IDs mapped globally
• Representative data collected form wide range of app users
• Powerful API functionality for integrating data with other tools
• Easy to use app requires no RF engineering experience
• Cell RSRP, RSRQ, SINR, range, first-detected date, frequency/band/channel, eNodeB, PCI
• Quickly filter by indoor/outdoor, building polygons, sites, or custom areas

Benefits

• Actionable crowdsourced Insights and Data
• Reliability from high volume of crowdsourced data
• Crowd SiteIntel, Crowd Site Intel, CSI mobile portal support
• API to ingest mobile performance data to other applications
• Data aggregation at multiple granularities according to need
• Practical portal for stakeholder engagement
• Clear understanding of mobile connectivity, performance and measurement
• Opportunity to be part of the roadmap definition for CSI

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alison.ballard@spiritpublicsector.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

910989312546715

Contact

Alison Ballard
07977015980
alison.ballard@spiritpublicsector.com

About the service

• Service categories:
  • Application Development and Deployment
    • Analytics and business intelligence
      • Advanced and predictive analytics
        • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Not applicable
• System requirements: Current version of most browsers required for user interface

User support

• Email or online ticketing support: Yes
• Support response times: Same working day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Spirit provides technical account manager, cloud support engineers and a range of other support staff to provide comprehensive support for all aspect of cloud services.; ; Spirit's normal support hours are Monday to Friday 09.00 to 17.00. Extended hours are aailable to support specific customer requirements.; ; Normal support hours are set out in our rate cards. Extended hours support is normally available at no charge. Weekend, night and bank holiday support is available at additional cost accoding to customer requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Support is provided through an extensive training package and early-stage enhanced care. A train the trainer model is preferred. User documentation is provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is available from the website
• End-of-contract data extraction: Users do not store their own data in the application
• End-of-contract process: Users simply no longer have access to the portal. Data previoulsy obtained through the API remains in the customer's possession.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Screen size will affect usability
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Users can access a file (multi page where size limits dictate) of aggregated data at a selected bin size for a defined area.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: The application is scaled for the number of users.

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: M2 Catalyst

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The API is used to extract data. Users do not store their own data in the application.
• Data export formats: Other
• Other data export formats: Users do not store their own data in the application
• Data import formats: Other
• Other data import formats: Users do not upload data to the application.

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: The application is not connecetd to the buyer's network.
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: There is no specific SLA for availability. M2 aims to maintain a high level of availability for Crowd SiteIntel and uses its best efforts to do so.
• Approach to resilience: Available on request.
• Outage reporting: Outages are not reported

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Management Interfaces are accessible only to M2 Catalyst development team members. User accounts are managed separately and have no access to the management interfaces. Access restrictions are not applicable to support channels, because support is by email only.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: No
• Security governance approach: Security governance is central to the relationship between M2's business and technology teams. The security governance function integrates information security efforts with goals of the business.; ; It focuses on establishing a framework for decision-making, setting organisational structure, and providing strategic oversight for all security-related activities. The approach ensures security capabilities support the mission and objectives, balancing risk, resource utilisation, and compliance. Key components include risk management, compliance, incident response, it requires the establishment of executive roles focused on compliance and information security.; ; Security management is a key item at board meetings and a core feature of development and change processes.
• Information security policies and processes: The key Information Security processes are as follows:; ; Risk Assessment and Management: Identifying, analyzing, prioritizing potential security risks to evaluate systems and data to determine vulnerabilities and threats, allowing implemention of appropriate mitigation strategies. ; ; Access Control and Management: Ensuring that authorised individuals can access sensitive information and systems, following the principle of 'least privilege' granting users only access necessary for roles. Regular reviews of access rights and HR processes prevent unauthorised access.; ; Incident Response Planning and Execution: The plan outlines steps to take when a security incident occurs, detection, containment, eradication of threat, recovery of systems.; ; Security Awareness Training: Educating employees about security policies, potential threats, and safe practices. Regular training creates security-conscious culture, reducing risk of error.; ; Data Protection and Encryption: Implementing measures to protect sensitive data, including encryption, ensuring that if data is intercepted, it remains unreadable to unauthorised.; ; Monitoring and Logging: Continuous monitoring of systems and networks helps detect suspicious activities and potential breaches. Logging activities allows organizations to analyze incidents and improve their security.; ; Compliance Management: Maintaining compliance with relevant regulations regarding data protection.; ; Backup/Recovery: Backing up data and having a recovery plan in place to ensure operations can be restored quickly after a security incident.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The configuration and change management processes maintain system integrity and manage changes to it effectively.; ; The Configuration process aims to identify configuration items and their dependencies, and changes associated with the items throughout their lifecycle. It ensures that systems and assets are accurately documented, controlled, and maintained in a consistent state, mitigating risks associated with change.; ; The Change Management approach is used to transition the team from a current state to a desired future state, focusing on minimising disruption and maximising positive outcomes.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: The vulnerability management process is a cycle:; ; Assessment: This initial stage involves identifying assets within the organization and assessing for vulnerabilities Including using automated tools that scan systems.; ; Prioritisation: Vulnerabilities are prioritised based on severity and potential impact on the organization to focus resources on most critical vulnerabilities.; ; Remediation: The prioritised vulnerabilities are addressed first, by applying patches, changing configurations, or implementing other security measures.; ; Reassessment: After remediation, systems are reassessed to ensure that the vulnerabilities have been effectively addressed; ; Continuous Improvement: The vulnerability management process is iterative, continuously improved based on lessons learned, emerging threats, changes in IT environment.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: The solution's protective monitoring processes aim to maintain integrity and availability of ICT systems and ensuring user accountability No confidential data is stored in the solution. Process steps: Monitoring: Observing and assessing the networks security status and systems to detect potential security problems and track effectiveness of protective measures. Alerting: Setting up mechanisms to notify users/security of security-related events, allowing for timely response and investigation. Response: Implementing processes to respond to security incidents. This involves notifying authorities, conducting forensic investigations,implementing corrective actions. Continuous Improvement: Regularly updating monitoring strategies and processes to adapt to changes in technology, threats, and organizational needs.
• Incident management type: Undisclosed
• Post-quantum cryptography secure: No
• Incident management approach: Incident Management is based on ITIL principles, designed to restore normal service operation as quickly as possible while minimising impact on business operations.; ; It manages the lifecycle of unplanned interruptions or reductions in the quality of IT services in the following steps:; ; Identification: Recognize and log incidents as they occur.; Investigation: Analyse the incident to understand cause and impact.; Resolution: Implement solutions to resolve incidents and restore normal operations.; Documentation: Record the steps taken during incident management process for future reference and improvement.; Review and Improvement: Evaluate the incident management process to identify areas for improvement and prevent future incidents.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: A4c9c169-ce35-44bc-9bee-78f1a7f7f520
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Working conditions which promote an inclusive working environment and promote retention and progression

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alison.ballard@spiritpublicsector.com. Tell them what format you need. It will help if you say what assistive technology you use.