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Servent

Azure Hours Bank

With Azure Hours Bank (AHB) you simply buy a bank of hours which you draw down on and use at your disposal for Azure related activities or services. Using our advisory services allows you to extend your Azure expertise by being able to leverage our Azure certified Architects and Engineers.

Features

  • Access to our certified Azure Architects and Engineers
  • Azure deployment and design
  • Azure solution delivery
  • Azure advisory services

Benefits

  • Augment your existing team
  • Use Azure with confidence
  • Learn from experts
  • Keep control on Azure costs
  • Upskill existing teams
  • Leverage our expertise for complex Azure solutions

Pricing

£170 to £170 a unit an hour

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@servent.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 1 1 2 9 0 2 7 3 9 9 0 2 2 0

Contact

Servent G-Cloud at Servent
Telephone: 0141 465 7075
Email: g-cloud@servent.co.uk

Planning

Planning service
Yes
How the planning service works
The Azure Hours Bank service was born as a result of seeing how many of our customers adapted to using and consuming cloud services.

We discovered that many either did not have the in-house skills and/or the appetite to build and support solutions and services on the Azure platform. As a result, we offer the Azure Hours Bank service to help fill this gap.

We fully understand and appreciate that the move to using cloud services can often be daunting and overwhelming at the same time. Using the Azure Hours Bank service allows customers to extend your Azure expertise by being able to leverage our Azure certified Architects and Engineers to augment your organisation’s current technical and delivery capability in Azure.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Microsoft Azure

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Servent provides support for Microsoft Azure via phone, email, ticketing and web chat. Support for the Azure platform would be provided by Microsoft. See https://azure.microsoft.com/en-gb/support/plans/

Service scope

Service constraints
Not applicable

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Support is available to our customers 24x7.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We use Microsoft Teams which has multiple features and capabilities which will support assistive technology users.
Support levels
Servent provides support remotely normally, but for certain support requirements onsite assistance can be provided. Onsite support resource provided will meet requirements to resolve the support issue. Support costs are established by the amount of support time required and based upon our standard day rates. If out of hours support, 24x7 are required then this can be arranged at additional cost based on customer requirements. Additional Azure support is available via Microsoft.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
03/08/2023
What the ISO/IEC 27001 doesn’t cover
Not applicable
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Microsoft Azure is committed to fighting climate change through various initiatives. One of the ways Azure fights climate change is by using renewable energy sources to power its data centers. Azure has set a goal to be powered by 100% renewable energy by 2025. Additionally, Azure is working to improve energy efficiency in its data centers, reducing the overall carbon footprint. Azure also offers its customers tools and resources to help them reduce their own carbon footprint, such as the Microsoft Sustainability Calculator, which helps customers understand and reduce their carbon emissions associated with their cloud workloads.

Pricing

Price
£170 to £170 a unit an hour
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@servent.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.