Juggl Desks
Juggl Desks is an online system for managing the desk booking challenge. Juggl Desks enables employees to quickly and easily book desks before attending an office, whist enabling employers to safely and effectively manage their workspaces. Juggl Desks is the complete desk booking solution for your hybrid workplace.
Features
- Simple booking screen, showing desks available and who's already booked
- Book in days, half-days or specific timeslots
- Book on behalf of other users
- Filter desks by location and facilities
- Calendar integration
- Upload floorplans
- Multiple authentications methods, including login with Microsoft 365
- Multiple time zone support
- Restrict access to configurable email domains
Benefits
- Unlimited desks and bookings
- Completely self-service set-up
- Quick and easy booking process
- Accessible on desktop and mobile
- Single signon with Microsoft 365
- Free trial available
- Reports enable utilisation reporting across workspaces
- Dedicated support helpdesk
- Supports multiple time zones for multinational companies
Pricing
£0 to £1.90 a user a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
9 1 1 3 2 6 5 8 6 8 2 8 6 4 8
Contact
SORCE Limited
Jeremy Stewart
Telephone: 01635 551777
Email: jeremy.stewart@sorce.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- No, Juggl is available to any user with a modern web browser on mobile and desktop.
- System requirements
-
- Device with modern web browser
- Internet connection
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- All support calls are answered within 4 working hours. Our normal working hours are Monday to Friday from 9am to 5pm, excluding UK Bank Holidays.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
- Support for Juggl clients is provided by phone and email. Support calls can be monitored within our online helpdesk system. Our standard support service is included within Juggl Desks fees. A dedicated Account Manager is also provided.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
The set-up for Juggl Desks is completely self service and anyone can create their own workspace at juggl.co.uk. Users are guided through the set-up process and can quickly and easily create their own workspace structure.
Quick start video guides are available to help with the set-up process and can be found on the support page of our website at https://juggl.co.uk/support/.
Once a workspace has been set-up, administrators can send a unique joining link to their colleagues, which enables them to quickly create their own account and join their company workspace.
If users encounter any problems during set-up, our support team are on hand to help them through the onboarding process. - Service documentation
- No
- End-of-contract data extraction
- There are no user export options, but Sorce can provide an extract of all data if required.
- End-of-contract process
- Sorce would disable the client's workspace within Juggl Desks and will delete this at an agreed time within 90 days of the contract end date.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None, Juggl Desks is a fully responsive user interface.
- Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- Juggl Desks is designed to scale under load.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Reports are provided on the desk booking metrics and workspace utilisation within Juggl Desks.
- Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with SSAE-16 / ISAE 3402
- Data sanitisation process
- No
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- There are no user export options, however reports are available which can be exported in CSV format.
- Data export formats
- CSV
- Data import formats
- Other
- Other data import formats
- Floorplans in PDF or image formats (e.g. JPEG and PNG)
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Juggl software products run on Microsoft Azure services. Azure App Service guarantees 99.95% availability, Azure Storage and Database both guarantee 99.99% availability. Sorce does not offer refunds in the event that Juggl Desks is unavailable due to Azure outages.
- Approach to resilience
- Juggl Desks is highly resilient, due to the guarantees provided by Microsoft within its Azure datacentres.
- Outage reporting
- In the unlikely event of a major outage, we would contact all Juggl Desks workspace owners via email.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Username or password
- Other
- Other user authentication
- Microsoft 365 authentication
- Access restrictions in management interfaces and support channels
- Role based access is provided and users can be defined within either the 'User' or 'Admin' roles. Support access is provided to all Juggl users.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
- Other
- Description of management access authentication
- Microsoft 365 authentication (including MFA)
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Less than 1 month
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- We have a series of information security polices, which are reviewed annually. These policies include roles and responsibilities, along with reporting requirements and structure.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Component changes follow our internal change management process, through Azure DevOps. All component and configuration changes go through a pre-production testing and validation process, before being promoted to the production environment. All changes are reversible.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We perform internal penetration testing at least every 6 months. We use a suite of penetration testing products which identify any vulnerabilities indicating their severity. We log any issues as product bugs and prioritise their resolution based on the severity level. We can deploy patches as quickly as within the same day.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We utilise Azure application insights to identify suspicious activity and/or unexpected errors. Depending on the severity of the breach, we may consider taking the service offline. Lower severity breaches are dealt with on a case by case basis. We are able to respond to any issues within the same day.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Incidents are managed via our standard support process. Users can report incidents to our support helpdesk via email or phone. Updates on incidents are provided via email notifications from our helpdesk system. We will proactively contact our clients in the event that an incident is identified, before it has been reported.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Covid-19 recovery
-
Covid-19 recovery
Juggl Desks was developed in response to the Covid-19 pandemic, to help organisations enable their staff to safely return to the workplace.
Hybrid working has become the norm for many post pandemic workplaces, and desk booking is a fundamental requirement for hybrid working.
Juggl Desks enables employees to book a desk before attending an office and enables employers to effectively monitor and manage their workspace utilisation.
Pricing
- Price
- £0 to £1.90 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- A free trial is available for 30 days, which includes full access and functionality.