MMG Mobile Marketing Group

Enterprise SMS Communications

MMG's enterprise SMS service provides reliable, scalable communication with personalized messaging. Analytics optimize campaigns, while automation streamlines workflows. Two-way communication fosters engagement, and integration options ensure seamless system incorporation. Robust security protects data and ensures compliance. MMG empowers businesses with effective SMS strategies for enhanced customer engagement and operational efficiency.

Features

• 2FA / OTP Messaging
• SMS Appointment Reminders
• API Integration
• Apple Business Chat
• Multi-Channel Campaign Platform
• Omni Channel Messaging
• RCS Messaging
• International SMS Messaging
• Whatsapp Messaging
• Facebook Messaging

Benefits

• Secure UKAS ISO27001, Cyber Essentials, Cyber Essentials Plus
• Secure Digital Transactions Kitemark Accredited
• Connect Via API
• Use the online UI for Sending and Receiving SMS
• Send SMS Messages Globally
• Fully redundant System
• Premium SMS Routing
• Send SMS from any email program , no integration required
• Trusted supplier to Central and Local Government
• All Systems and Services UK Based with no Data Transfer

£0.02 to £0.04 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@mmgrp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

911528239640304

Contact

Jason Bromley
02078732421
sales@mmgrp.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No Constraints
• System requirements: Internet Access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 30 Minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: There is a standard Service Level agreement which details all response times, and fixes to issues based on priority. ; ; This includes technical contacts and an account manager.; ; The SLA is available on request. Alternatively certain clients may require a more bespoke SLA, which can be arranged.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training is available via Skype, Webex or Google Hangouts. A userguide in pdf format is available for the UI, and API integration. Technical support is available for any help required with any service.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Clients can access their report centre via the online UI at any time, and delete any information held. Clients can also pause or disable their account. Clients have the ability to change data retention polices within their UI Account at any time, and set the expiration of data retention. Clients also have the ability to encrypt at rest information stored on servers
• End-of-contract process: Data will be encrypted and removed from all systems including backups after 30 days of the final invoice date. The data is held for this period for audit purposes only. There are no additional costs for offboarding, or contract cancellation at the end of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No Difference, All features of the Online UI are available
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Online UI, Dashboard, Reporting and Support Ticketing System
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: Tested by CREST Approved 30,000 Hour Auditor
• API: Yes
• What users can and can't do using the API: Setup new API credentials through the Online UI to Manage multiple API connections. There is a single API for outbound and Inbound Messaging and connection types include HTTP, JSON, SMPP ; MMG's systems allow 70,000 API connections per second.; API's are accredited with the Secure Digital Transactions Kitemark accreditation to OWASP guidelines.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Through the online UI users can customise certain functionality including sub accounts, api connections, anti spam setting, stop commands, inbound keywords, database management, security and data retention settings including PII encryption.

Scaling

• Independence of resources: Systems have been performance tested by a third party government department. Our Server monitoring tools show no capacity issues if volumes increase by 1,000% without additional system resources.

Analytics

• Service usage metrics: Yes
• Metrics types: Online Report Centre showing inbound and outbound message flows, volumes, delivery and network statistics
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Downloads via the Report Centre within the User Account online UI
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: MMG Service Level is documented within our SLA, Each Incident is given a priority level against response and fix times. MMG offers a 99.9 Service Availability Guarantee through a fully redundant , load balanced system.
• Approach to resilience: MMG Systems were designed together with the technical teams of one of the largest UK Government departments for Resilience, Security and Capacity. Each Service is fully load balanced through multi servers. Load Testing is conducted inline with our ISO9001, and Security Testing through our third party network penetration testing every 3 months. Further information is available on request.
• Outage reporting: APP Alerts, Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Within MMG, Specific roles are associated to Staff. Each role requires necessary access requirements. Each access is subject to approval at director level
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 22/05/2019
• What the ISO/IEC 27001 doesn’t cover: No Non-Conformities
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Secure Digital Transactions Kitemark
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials, Cyber Essentials Plus, Secure Digital Transactions Kitemark, ISO 9001 , through UKAS Accredited organisations.
• Information security policies and processes: MMG is UKAS Accredited ISO27001, ISO9001, Cyber Essentials, Cyber Essentials Plus, and Secure Digital Transactions Kitemark accredited. Security issues are alerted to users as per our ISO27001. Third party penetration testing on our api's, servers, website, UI, every 3 months inline within OWASP guidelines ensures MMG systems are continuously updated with the latest security patches. Continued third assessment to these guidelines every 3 months and monitored inline with our ISMS,

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Our ISO-27001 Change Management Policy, includes description of change, test method through sandbox testing, approval, live status tracking, and roll back availability. All change requests must be approved by Senior Management.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Third party testing is conducted by CREST Approved 30,000 hour testers independently and verified every 3 months. Tests are conducted to the latest OWASP Guidelines. Patch Management is conducted based on new releases and Pen test reports.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Firewall Rules, Server Monitoring through specialist monitoring tools triggering alerts. IP restricted access, automatic blocking of potential attacks.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Users can report incidents via our online platform, support ticketing system or telephone A ticket will be created and incidents will be updated throughout the incident through the ticketing system once and investigation is completed the ticket will be marked as closed.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  MMG's service provision, bolstered by its adoption of Carbon Credits since 2023, effectively addresses key Social Value themes outlined in Public Procurement Policy Note PPN 06/20, particularly in the fight against climate change.; ; By becoming Carbon Positive, MMG not only offsets its carbon footprint but also empowers its clients to do the same, aligning with the theme of "Reducing Carbon Footprint." This proactive stance demonstrates MMG's commitment to environmental responsibility, translating into tangible benefits for both the company and society at large.; ; Moreover, MMG's emphasis on environmental sustainability permeates its operations, with a focus on minimizing harm to the environment and maximizing positive social impact. This aligns perfectly with the theme of "Environmental Sustainability," as MMG integrates eco-friendly practices into its service provision, preserving natural resources and reducing waste.; ; MMG's dedication to promoting renewable energy and clean technologies further advances the fight against climate change, in line with the theme of "Promoting Renewable Energy and Clean Technologies." By prioritizing energy-efficient solutions and renewable resources, MMG contributes to the transition towards a low-carbon economy, driving innovation and resilience.; ; Beyond environmental efforts, MMG prioritizes social responsibility, investing in local communities to enhance resilience and wellbeing. This commitment resonates with the theme of "Community Resilience and Wellbeing," as MMG's initiatives not only protect the environment but also improve quality of life for vulnerable communities affected by climate change.; ; In essence, MMG's service provision aligns with the core principles of PPN 06/20, delivering against Social Value themes by reducing carbon footprint, promoting environmental sustainability, advancing renewable energy, and fostering community resilience. Through its proactive approach and commitment to responsible business practices, MMG sets a commendable standard in the ongoing battle against climate change.

  Covid-19 recovery

  MMG's service provision is poised to contribute significantly to the COVID-19 recovery effort, aligning with the Social Value themes outlined in Public Procurement Policy Note PPN 06/20.; ; Firstly, MMG prioritizes the support of local economies and communities, particularly those hardest hit by the pandemic. By engaging local suppliers and subcontractors, MMG stimulates economic activity and helps businesses recover from the impacts of COVID-19. This aligns with the theme of "Supporting Small Businesses and Diverse Suppliers," as MMG's procurement practices inject vitality into local economies and foster resilience in the face of economic challenges.; ; Moreover, MMG's commitment to fair work practices and employee well-being contributes to the broader social and economic recovery from the pandemic. By providing stable employment opportunities, fair wages, and comprehensive health and safety measures, MMG supports workers and their families during these uncertain times. This resonates with the theme of "Fair Work and Equal Opportunities," as MMG ensures that its workforce remains secure and protected in the midst of the pandemic.; ; Additionally, MMG's investments in skills development and training programs help individuals acquire the expertise needed to adapt to changing market conditions and emerge stronger from the crisis. By offering opportunities for upskilling and reskilling, MMG empowers workers to navigate the challenges posed by COVID-19 and seize new employment opportunities. This aligns with the theme of "Skills Development and Employment Opportunities," as MMG contributes to building a more resilient and adaptable workforce in the post-pandemic world.; ; In conclusion, MMG's service provision aligns with the core principles of PPN 06/20 by supporting the COVID-19 recovery effort through inclusive procurement practices, fair employment policies, and investments in skills development. By prioritizing the well-being of local communities and workers, MMG plays a vital role in building back better and fostering a more resilient society in the wake of the pandemic.

  Tackling economic inequality

  MMG's commitment to addressing economic inequality extends to its status as a Living Wage employer, further reinforcing its dedication to fair labour practices and equitable compensation. By ensuring that all employees, including subcontractors and suppliers, receive a wage that meets the cost of living, MMG sets a precedent for responsible employment practices within the industry.; ; As a Living Wage employer, MMG not only provides financial stability for its workforce but also sets a standard for other businesses to follow, contributing to the broader goal of reducing income inequality. This aligns with the Social Value theme of "Fair Work and Equal Opportunities," as MMG prioritizes the well-being and dignity of its employees, fostering a more inclusive and equitable workplace.; ; Furthermore, MMG's commitment to the Living Wage reflects its recognition of the broader societal impact of fair compensation. By investing in its workforce and ensuring that employees can afford the essentials of life, MMG contributes to poverty reduction and social cohesion, addressing the theme of "Supporting Small Businesses and Diverse Suppliers" by strengthening local economies and communities.; ; In conclusion, MMG's status as a Living Wage employer complements its efforts to tackle economic inequality, as outlined in Public Procurement Policy Note PPN 06/20. Through inclusive procurement practices, fair labour standards, and a commitment to equitable compensation, MMG exemplifies responsible business practices that promote social justice and economic stability.

  Equal opportunity

  MMG's service provision is positioned to advance equal opportunities, aligning with the Social Value themes outlined in Public Procurement Policy Note PPN 06/20.; ; To start, MMG actively fosters diversity and inclusivity within its procurement processes, actively seeking suppliers and subcontractors from varied backgrounds. By prioritizing opportunities for minority-owned businesses, women-owned enterprises, and other underrepresented groups, MMG cultivates a more inclusive supply chain. This commitment reflects the theme of "Supporting Small Businesses and Diverse Suppliers," creating avenues for economic empowerment and marketplace diversity.; ; Furthermore, MMG's recruitment practices prioritize fairness, ensuring equal opportunities for all candidates regardless of demographic factors. By implementing impartial selection processes, MMG establishes a level playing field for job seekers, addressing the principle of "Fair Work and Equal Opportunities." This approach nurtures a workplace culture that values diversity and fosters a sense of belonging among all employees.; ; Additionally, MMG invests in training and development initiatives that provide equitable access to skill enhancement and career advancement opportunities. By offering resources for professional growth, MMG empowers employees to fulfill their potential regardless of their background. This resonates with the principle of "Skills Development and Employment Opportunities," as MMG nurtures a diverse and skilled workforce capable of driving innovation and success.; ; In summary, MMG's service provision aligns with the guiding principles of PPN 06/20 by promoting equal opportunities through inclusive procurement, fair employment policies, and investments in skills development. By prioritizing diversity and inclusivity, MMG contributes to building a more equitable society and fostering a workplace where fairness and opportunity thrive for all.

  Wellbeing

  MMG is committed to providing a healthy environment for all of the MMG team.; Better employee health drives engagement and productivity, but hybrid working has made it difficult to understand the health of our friends and colleagues within the company.; This is why we have joined the Vitality at Work Enterprise scheme.; Did you know statistics show 1 in 3 employees don’t exercise enough and 57% are stressed at work! MMG sets to change that.; We set out to Engage in our employees and improve their Health with Vitality at Work.; ; Employee health, wellbeing and engagement has never been more important. Unhealthy lifestyles are on the rise.; Vitality at work gives employees access to key benefits of the Vitality programme. It helps them understand their health and rewards them for getting healthy. They also get access to benefits that tackle mental wellbeing and musculoskeletal issues.; If we can understand our employees health, we can help improve it. Vitality at Work gives bespoke surveys, and it gives employees access to personalised health reviews.; Working with the Vitality Workplace Wellbeing team we have developed a company health strategy including health check days, workshops and online courses.

Pricing

• Price: £0.02 to £0.04 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: No Obligation Free Trial Credits.
• Link to free trial: Www.mmg.co.uk

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@mmgrp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.