INNOVATION TECHNOLOGY AND BUSINESS SOLUTIONS LIMITED

Data Analytics & Modern BI

Innova-tsn supports data driven organisation gaining the most of data, through strategic, operational reports and dashboards or through data integration into other corporate or third-party systems

As BI usage increases, we support organisations redefining ways of working and related tools, facilitating users’ self-service ensuring proper governance mechanisms are in place.

Features

• Dashboard and Web design (UX/UI) and implementation
• Action based dashboards, including triggers and alerts
• Ways of working (from self-service to fully supported BI).
• Change management (incl. Training and communication)
• Semantic layer to facilitate data access and exploitation
• Data integration to upstream and downstream applications
• BI architecture (incl. cloud native services, integrations with other tools)
• BI tools benchmarks, migration and/or consolidation
• BI architecture definition, deployment and administration
• BI governance (incl. Data transformations inside BI tools,

Benefits

• • Gain value from your data faster
• • Increased BI users autonomy to access and exploit data
• • Reduced BI support through self-service enablement and promotion
• • Enhanced BI and dashboard experience
• • Data sets and data flows reusability and users collaboration
• • Governed BI, data and analytics environments
• • Improved Business and IT efficiency
• • BI tools rationalisation (incl. consolidation and journey to Cloud)
• • Lower total cost of ownership (TCO)
• • Gain valuable insights through real-time analytics

£475.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at business.development@innova-tsn.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

911639774341575

Contact

Uche Egbuna
+44 7477 390 462
business.development@innova-tsn.com

Planning

• Planning service: Yes
• How the planning service works: Planning service is provided and tailored to the nature of the need to be covered: Dashboards/Reports, BI organisation / ways of working, BI architecture and related technologies.; ; • Dashboard/reports:; o Requirements analysis and solution design (incl. security and governance); o Dashboard UX/UI design; o Data Model definition; o Data ingestion and transformation processes; o Dashboard implementation; o Testing & Deployment; o Maintenance; • BI organisation / ways of working; o Assessment of present situation (AS IS) incl. needs, organisation, processes, technologies; o Definition of TO BE; o Roadmap of transformation initiatives; o Detailed implementation plan; o Plan execution and change management; • BI architecture and related technologies; o Assessment of present situation (AS IS) and requirements; o TO BE definition (incl. analysis of alternatives and pros / cons analysis); o Roadmap for implementation and migration; o Detailed implementation plan; o Plan execution and change management
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • All services aiming at developing software (incl. dashboard/reports/apps),
  • Redesigning ways of working or technological architectures.

Training

• Training service provided: Yes
• How the training service works: Innova-tsn provide training in a wide range of technologies and tools. Training is tailored to specific audiences, covering technical and business users as well as middle managers and directors.; ; Training can be provided at clients facilities and online. Innova-tsn can also provide the required training environment for online trainings.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Google

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Cloud native solutions and other market solutions deployed in public and private clouds are usually considered whenever technological changes are expected. Cloud services go from basic components (data storage, data processing, computing resources, etc.) to very specialised components (e.g., model registry, feature stores, spark clusters, etc.); ; Innova-tsn supports organisation comparing alternatives and taking into account aspects such as technologies total cost of ownership and the migration to the new architecture. Once decided, Innova-tsn supports clients on deploying cloud or hybrid architectures and on their administration and support at different levels (from system administration to users’ support).
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Google, AWS, Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As a policy, we always deploy all services through IaC, this makes it easier for us to execute all the tests (unitary, integration, regression, load, stress, dr , etc) and necessary quality tests that guarantee correct operation, availability and performance of the platforms we deploy. By leveraging IaC for quality assurance, Innova-tsn can streamline infrastructure management, improve testing effectiveness, and deliver higher-quality software products with greater efficiency and confidence.

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Security design
  • Security incident management
  • Other
• Other security services:
  • Identity Management and Access Control
  • Audits of Perimeter Security and Deployed Services
  • Risk and Threat Management
  • Data Loss Prevention
  • Data Encryption at Rest and In-Transit

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No. As long as the architecture complies with the security requirements and cloud best practices , We adapt to the needs and circumstances of each client.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response time takes into account several factors such as, nature of the incident raised and available resources. ; As a general rule, we always work towards our clients SLAs, which varies depending on the project. ; Typically, we aim to respond to user inquiries as quickly as possible, ideally within hours or even minutes for critical issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide support for levels 2, 3 and 4. Level 0 & 1: Excluded (HelpDesk & Operation). We do provide: Level 2: Cloud Architect or Cloud Engineer. Level 3: Expert Support. (Escalation from level 2). Level 4: Incident management that require liaison with cloud/sw vendors, for issues that require patch or evolution and 3rd party support. ; ; SLAs and cost depend on the specific customer and project. We can provide support during working hours 8x5 or 9x5, working hours with on-call services for incidents outside the regular working hours, or 24x7 if needed and agreed up on. ; ; Innova-tsn always appoints a technical account manager for every project or service. A cloud support engineer will be involved in the project or service as well, with a dedication and reporting duties that might vary depending on the initiative. In some cases s/he can be the first point of contact for the support issues, in other cases the support team and/or the manager will be the ones to ask for his/her direct support. An escalation process from the first line of contact to the manager and/or the experts is always in place.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 2023
• What the ISO/IEC 27001 doesn’t cover: The certificate covers a comprehensive approach to information security and asset protection in accordance with the ISO 27001 standard, plus data protection extension 27701
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Innova-tsn are ambassadors of climate change. We enforce a holistic approach that involves integrating sustainability into core business practices, engaging with stakeholders, and taking concrete actions to reduce emissions and build resilience to climate impacts. ; Innovatsn has certified an ISO 14001 environmental management system that represents the assumption by the entire organisation of a series of commitments to the environment that encompass the activity of the company.; ; These commitments are directed both internally, in the activities and tasks of its areas and departments, and externally, in the professional activity that Innova tsn develops in the technological solutions and services it provides to its customers.

  Covid-19 recovery

  In the aftermath of the COVID19 pandemic, Innova-tsn focused on two specific actions to recover: by adopting new ways of working and, related to the former, ensuring that workplaces are adapted to help promote Covid-19 recovery (accommodating remote working, social distancing, sustainable travel, etc.) with protocolised actions plan shared with all people in the company.; Organisations are required to analyse the situation and define a contingency plan to ensure the continuity of workflow; ; Ensure that each service team has the tools to telework (connection, PC).; Ensure that teams usually in the office can telework from home.; Ensure that teams usually at the client's premises can telework from home.; Confirm accompaniment of profiles with less experience; Sending PCs home; Permanent monitoring of the health status of the entire team; Ensure continuity of projects and services; Monitoring of the continuity of the service, ensuring the agreed quality levels.

  Tackling economic inequality

  Innova-tsn understands that tackling economic inequality is a complex and multifaceted issue that requires a comprehensive approach involving stakeholders, policies, and interventions. We have developed a robust approach that targets the socio-economic factors and ensures fair and transparent practices. ; Innova-tsn carries out an annual salary register and a salary audit that results in a diagnostic study of the equality situation in the company, both from the perspective of gender and age, seniority, level of studies, category, salary, etc. ; The results obtained are translated into a plan that includes equality objectives.; In accordance with the principles set out in the corporate social responsibility policy, Innova-tsn makes a series of commitments to its team in particular to eliminate economic inequality.

  Equal opportunity

  Innova-tsn ensures that everyone, regardless of their background, has an equitable chance to succeed and thrive in various aspects of life, including education, employment, healthcare, and social participation. Here are some ways to address equal opportunities:; We Implement policies and practices that prohibit discrimination based on factors such as race, ethnicity, gender, sexual orientation, disability, religion, or socioeconomic status. This includes promoting diversity and inclusion in hiring, providing equal pay for equal work, and fostering a culture of respect and tolerance.; We are proud to say that we create an inclusive workplaces: foster inclusive work environments where diversity is valued and everyone feels respected, supported, and empowered to contribute their unique perspectives and talents. This includes implementing diversity and inclusion training, establishing employee resource groups, and offering flexible work arrangements to accommodate diverse needs.; ; We base our recruitment practices solely around skills and competency and we provide targeted support and resources to marginalized communities that face systemic barriers to equal opportunities, such as racial minorities, LGBTQ+ individuals, people with disabilities, and low-income families. ; ; As part of our equal opportunities process, we regularly monitor and evaluate progress towards achieving equal opportunities across various sectors and demographics. This involves collecting disaggregated data on key indicators of inequality, conducting impact assessments of policies and programs, and soliciting feedback from affected communities to inform future actions.

  Wellbeing

  Innova-tsns welfare policy refers to the set of measures adopted by the organisation to reward its work team through salary, but also through other types of rewards condensed into what could be called emotional pay, considered as a determining factor when it comes to preserving the welfare of the professional team. ; Our people policy aims to achieve objectives such as:; Greater ability to attract new talent by incorporating a differential value proposition; Greater possibility of retaining the loyalty of those already hired, thus avoiding brain drain and excessive staff turnover.; Increase in the level of satisfaction and motivation of the workforce and, therefore, of productivity; Possibility of increasing the purchasing power of the workforce without resorting exclusively to salary increases thanks to benefits with significant tax advantages.; Increased physical and mental well-being of the teams, which translates into a greater capacity for innovation and creativity and better treatment of customers and suppliers.

Pricing

• Price: £475.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at business.development@innova-tsn.com. Tell them what format you need. It will help if you say what assistive technology you use.