Cardonet
Microsoft Azure IT Support Services
Cardonet will provide you with a range of Microsoft Azure IT Support Services, from strategy through to platform build and deployment and then on to ongoing maintenance and support.
We will use our experience supporting similar organisations to keep you operational 24/7.
Features
- Support setting up and migrating your infrastructure into Azure.
- A single point of contact for 24/7 Azure Support.
- A range of support options to meet your organisational needs.
- Comprehensive Incident, Problem, Change, 3rd Party and Asset Management.
- ITIL aligned 24/7 UK Based Service Desk.
- Extensive 24/7/365 networking monitoring and alerting.
- Comprehensive reporting.
- Fully DBS checked onsite team.
- ISO 9001 and ISO 27001 Certified Operation.
- Ability to escalate to Microsoft if needed.
Benefits
- Distraction-free Microsoft Azure IT Support.
- Improve your team’s productivity.
- Enhance your team’s satisfaction by removing technology frustrations.
- Free your internal IT team for higher value activities.
- Budget easier, with fixed monthly costs and predictable expenditure.
- Get access to IT engineers with advanced skillsets.
- Reduce your need to find, train and retain IT talent.
- Overcome poor performance, enjoy improved management information and technical oversight.
- Reduce your risk through proactive activity.
- Enjoy improved response and resolution times.
Pricing
£20 a user a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@cardonet.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 1 1 6 7 7 2 4 4 4 4 6 8 2 4
Contact
Cardonet
David Gash
Telephone: 02030342244
Email: hello@cardonet.com
Planning
- Planning service
- Yes
- How the planning service works
- Please see our service definition document for more detail.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We are able to provide training where appropriate. Please see our service definition document for more detail.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our experienced team can support you and your technology environment 24x7. They are on hand to ensure that you are fully supported during any migrations and can be relied upon to keep you operational and your team productive.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- In addition to our end user support services, our team can provide you with infrastructure support, network support and 24x7 monitoring. Additionally, our team can provide you with remote support and management of your cloud environments (IaaS, PaaS and SaaS), be those private, hybrid or public cloud. Please see our service definition document for more detail.
Service scope
- Service constraints
- The only constraints to this service relate to planned and emergency maintenance. Please see our service definition document for more detail.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our team are available to support you 24x7 or as required.They will respond and help based on the options you choose. Please see our service definition document for more detail.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- We provide up to 24x7 support for your users and your technology. Our services start at £20 per user per month. Our relationship will be managed by an experienced Service Delivery Manager and your chosen representatives. Please see our service definition document for more detail.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QMS
- ISO/IEC 27001 accreditation date
- 25/06/2018
- What the ISO/IEC 27001 doesn’t cover
- The only areas that are not currently covered by our ISO27001 certification are our data centre spaces. Those are covered by the ISO27001 certification of our data centre partners.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
Fighting climate change
We recognise that we have a part to play to fight climate change. To this end, we have begun the process to assess the impact our operations have on the climate.
In line with that exercise, we have started to identify areas where we can reduce emissions. So far that has led to the increased use of solar power, an investment in electric vehicles, us signing up to electricity sourced from green energy, and a reduction in the need for our team to visit our offices daily.
Once we have measured the impact our current activities are having, we will put further plans to place to lower our impact. In time, we envisage looking at offsetting any impact we can't be reduced to zero.Tackling economic inequality
Where others look to outsource commodity services to distant geographies, we have recognised our responsibility we have to employ local people within the UK.
To this end, we create employment and training opportunities for our diverse workforce, closing skills gaps and helping lift our team's earning potential through recognised educational pathways, such as apprenticeships.
Pricing
- Price
- £20 a user a month
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@cardonet.com.
Tell them what format you need. It will help if you say what assistive technology you use.